Re: Neutral feedback issue with buyer Quote:
Originally Posted by Retailer77 In my description for my item I list as "next day shipping."
I slipped up on one item....admit it was my fault.
........
What do you guys think? | My .2cents
This is a gray area.
This is where a seller keeps the control.
I would try to avoid feeding the buyer anything HE can use to harm me.
Now, in your case, I get you sincerely thought this was good customer service. It is not good when it gets used against you...
Some buyers are going to leap on a written communication.
Holding off you may have manage no feedback at all....
Win win for you there.
A negative drops off...
Fiddling with buyers will come against you...
Control your sales.
Such is selling online. |