Forum

Question
 

I recently purchased something on ebay..after I paid for the item the seller sent me a personal message stating that the item will be shipped out asap and also in the message stated that they want to make sure I know what I will be receiving, and included the description of the item again in this message.

They then stated "please confirm whether you would like the item shipped out or not"

Anyway, I found this to be very professional and I am going to do the same when I sell items out of my store, HOWEVER what if I had stated to the seller I do not want the item anymore and he did not ship it out after sending me this message and after I had paid, my question being would this have any negative impact on the seller if they cancelled the order after I have already paid?
Thanks

Re: Question
 

I don't see a negative impact as long as no claim was opened. Cancellation of a sale because of buyers happens all the time - whether due to last minute change of hearts or other issues...

Re: Question
 

Thanks,
so in the case I decided to not purchase this item after payment was made the seller would just refund me through ebay and put the reason being because buyer decided not to purchase right?

Re: Question
 

Are you 100% sure cancellations (regardless of reason) have no impact on metrics? I'm talking about, if this become a regular occurrence, I doubt ebay will like the look of it? (not sure myself, just wondering)

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You will get destroyed in communication ratings if from Ebay messages. To me this is exceedingly unprofessional, wastes time and distracts from productive work.

When a buyer buys an item and then pays for it, 99.9% want the item. They dont want silly messages that may cause delays in shipping etc...They want what the searched for, commited to buy and paid for.

Re: Question
 

But this seller has 99.9% positive feedback and a full five star on communication.
The reason I thought its a good idea is because some buyers don't fully read descriptions before buying.

Why would it destroy communications ratings?

Re: Question
 

Wait a minute - I had understood you as a seller cancelling for a buyer who requests it.

As a BUYER...there is a difference...if you make payment but decide to cancel, the seller has a choice: he can accept the reason or decide not to cancel. Then you would need to make claim and it gets messy.

Sorry, I had understood that the situation was a MUTUAL acceptance - if so, there is unlikely to be issues.

Re: Question
 

could be just a tactic to win some time if seller run out of stock

Re: Question
 

Well the situation is I am the buyer and the seller confirms after I have made a payment that "product xyz in xyz condition" is what you will be getting as the buyer just to confirm you still want this item and you know what you are getting.

Soo my question was if I as the buyer decide to say "no i dont want it anymore"...and the seller simply refunds me will it hurt the seller in any way.?

Re: Question
 

Was it an email message or an ebay message? I am guessing an automated EMAIL in reply to paypal payment. This is not a problem.

On ebay, if a buyer/seller has no communication AFTER purchase, then you get an automatic five stars. Communication is always a weak spot for star ratings if a buyer can leave it.

Re: Question
 

Ebay message

Re: Question
 

I am guessing they are out of stock or low stock and looking for an excuse to ship late or cancel.

Imagine all the messages you have to deal with if you did this on every order. How confused some people would be and how annoyed someone might be that thinks the item did not ship because they never check the email registered to ebay from 10 years ago. lol

Just pointing out the potential flaws. I know I never read emails and would be really pissed off if someone did not send my item waiting around a day or ten for my response about if I really wanted the item I ordered.

Maybe test it on one account and see how it goes?

Re: Question
 

Sooo..just to be clear then,

if there is any communication between buyer and seller before a purchase is made, the buyer CAN give the seller weak communication stars even if they never purchase the item or pay for it or ONLY if they do then purchase and pay??

Also, if a buyer purchases an item and decides they do not want it, BUT have already paid for it, it would be wiser for the seller to wait two days and open an unpaid item case instead refund the buyer then and there and cancel the order since doing this leaves the seller vulnerable to neg feedback correct?

From my understanding if the buyer doesn't want the item they have clicked to buy it now or bid on and won, and seller files a item not paid case, it is protection for the seller because once the case is the open the buyer can no longer leave a neg?

Re: Question
 

Absolutely NO impact on Sellers DSR's if it is the BUYER who asks for the transaction to be cancelled.

Re: Question
 

Are you sure?
I read that if the buyer asks for transaction to be cancelled and the seller does not wait 48hrs and open an Unpaid item case, then after the cancellation is made from the seller the buyer can leave a neg feed?

Re: Question
 

1.) If no communication AFTER purchase occurs, you get 5 stars.

2.) The advantage of cancelling a transaction is to eliminate the return process and hopefully curtail poor feedback. If a BUYER asks to cancel, you can have poor feedback removed. If you ask you have zero protection.

3.) Unpaid item cases should be automated and yes they offer protection.

Re: Question
 

For unpaid items, yes. If they paid and you refund, then no.

Re: Question
 

@OP - what is your feedback rating on this particular buyer account?

Im thinking, maybe it was fairly new? so the seller just wanted to run things through with you again before sending out the item?