Question about "return requests" then changed mind
Hi all, please help. I have a question about "return request" the buyer opened a "return request" i accepted. Then after a while buyer said he "changed his mind" and want to keep the item. But how can i close this case now? It only giving me option "to refund buyer" then close the case. Also i am worry, if i leave the case open "as is" will it effect my defect rate or anything like that? Will the case close automaticaly? If so, will it effect my seller status? I emailed the buyer, he never responded.
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