Buyer Claims Item Not Received...Shipped To Forwarder

[wtfebay]

Buyer won an auction...newly registered account, 0 feedback. I was already hesitant because I HATE selling to 0 feedback or newly registered. To be a double whammy sucks that much more. I sent the items out anyway, as I always do. It was delivered yesterday morning, and this piece of sh*t opens a case this morning saying it was not delivered "to his work" even though tracking says it was delivered.

I look up his address and come to find out it is actually a damn forwarder. Now, I have shipped things to people before that used forwarders...Australia, Ireland and UK. I assume this guy is from the middle east, since his name suggests so. Anyhow, after looking the address up, the first thing that pops up is badbuyerlist, and a whole slew of crap comes up. Different names, different "suite numbers". All for the same thing...person orders something, opens case and claims they didnt receive. Bull. Sh*t.

I replied to the guys message with a lengthy response. Just wondering what I can do now....I printed shipping directly from ebay. It went to the address he provided. It shows delivered. Is this just going to go in his favor now? Can I call ebay and have them close the case or what?

[slokor]

If this guy does this repeatedly then writing a lengthy email is waste of your time.
If you shipped it to the confirmed paypal shipping address as provided to you then you should have a case and a good chance to have this case closed in your favor. Calling ebay will accomplish nothing and they will not close a case just because you called - so again dont waste your time.
At this point all you can do is wait and hope for the best.

Upload tracking

If it shows as delivered you will win.

[applepbc]

if tracking says delivered, you're fine. This is now ebays problem, not yours.

now if tracking showed "delivery status not updated" well, that would be a different story

[wtfebay]

Called ebay just because. Was told that since item shows delivered, I dont have to worry. We will see how that goes. They told me that I can escalate the case myself (assuming the buyer doesnt first) next week and I will most likely win. But we know how ebay is. If I lose, I get a case without seller resolution against me.

[Bunneh]

I would call the forwarder to... Anything to make the buyers life difficult!

[stressed08]

You can usually tell what country they are from by the country code or similar abreviation hidden in the second line of the address. They sometimes claim its a unit #, or just admit its a refrence number.