Case decided on my favor

Retailer77 · #1 06-23-2016

Hey guys,
Quick question, after ebay recently closed the case they stated to me that they have refunded the buyer and "now you have to reimburse us"

Is the reimbursement automatic?
Or is there some way I need to manually send the $ to ebay?

Retailer77 · #2 06-23-2016

Hey guys, I recently had a case closed without resolution and appealed it through ic3.gov form.
I got an email from eBay recently stating the funds will be credited to me and this has been decided in my favor.
It also stated an beg feedback or dsr's left for this item will not effect my seller rating either.
This is great news, however the case closed without resolution is still there when I look on my seller dashboard.
Does it take a day or two for them to remove it?
Thanks

phaz0rz · #3 06-23-2016

That would be my guess. It may not change until the next time your metrics are calculated.

yankee · #4 06-23-2016

You may have to call in. It still was a case closed without a seller resolution.

Retailer77 · #5 06-23-2016

Quote:

Originally Posted by yankee

You may have to call in. It still was a case closed without a seller resolution.

Do you think they'd remove if I called in?

yankee · #6 06-23-2016

Quote:

Originally Posted by Retailer77

Do you think they'd remove if I called in?

I have only dealt with this one time since 2013 and it was recently and yes they did. It was also an ebay error. Buyer opened a return request, then called in 8 minutes later and got a rep to close the case and it showed me at fault so I really do not know.

Back when I had this in 2013, no matter what, if ebay got involved, it was a case not resolved by seller.

Retailer77 · #7 06-23-2016

Quote:

Originally Posted by yankee

I have only dealt with this one time since 2013 and it was recently and yes they did. It was also an ebay error. Buyer opened a return request, then called in 8 minutes later and got a rep to close the case and it showed me at fault so I really do not know.

Back when I had this in 2013, no matter what, if ebay got involved, it was a case not resolved by seller.

Yankee based off the email I recover from eBay it was stated refund would be issued to me for the item, dsrs would be reversed and any negative feedback would be removed.
Isn't it safe to assume the case closed without resoluton would also drop off?

yankee · #8 06-23-2016

Quote:

Originally Posted by Retailer77

Yankee based off the email I recover from eBay it was stated refund would be issued to me for the item, dsrs would be reversed and any negative feedback would be removed.
Isn't it safe to assume the case closed without resoluton would also drop off?

I honestly am not sure.

It seems that they would have said that in addition to DSR and Feedback because they are two different things. I guess you will find out soon enough. I would not worry about it.

chicagoIL · #9 06-23-2016

I would watch for them to try and take it out of your paypal account.
If they don't attempt to take it out of your paypal account then check
your ebay seller fees. They might have added it to your account
as a fee.

Did they send you anything else about it? With instructions on how to
reimburse them?

GreenBean · #10 06-23-2016

Why did you not just use the thread on the same topic?

You have that many threads it is hard to follow which problem we need to try to help you resolve?

Dmshark25 · #11 06-24-2016

Quote:

Originally Posted by Retailer77

Hey guys,
Quick question, after ebay recently closed the case they stated to me that they have refunded the buyer and "now you have to reimburse us"

Is the reimbursement automatic?
Or is there some way I need to manually send the $ to ebay?

It was an ebay money back guarantee, when logged in eBay click account it will probably be in red at the top the money you owe, just like if u owed fees, u will need to pay using any form of payment

rsot · #12 06-24-2016

Morning Retailer77 - what's the end result?

rsot · #13 06-24-2016

http://www.aspkin.com/forums/ebay-di...esolution.html - same case?

GreenBean · #14 06-24-2016

Quote:

Originally Posted by Retailer77

Yankee based off the email I recover from eBay it was stated refund would be issued to me for the item, dsrs would be reversed and any negative feedback would be removed.
Isn't it safe to assume the case closed without resoluton would also drop off?

Please try to never assume a single thing when refunds are part of the story.

You need to monitor this until your funds are correctly returned.

Be very careful here.

Keep on top of this.

Retailer77 · #15 06-24-2016

Quote:

Originally Posted by GreenBean

Guess what... It is a different case.

Poor Retailler' is surely having some battles to keep everything going.

It's the same case

phaz0rz · #16 06-24-2016

Quote:

Originally Posted by Retailer77

It's the same case

That's what I was thinking when I saw these threads were merged. But in the *new* first post you say you owe ebay, and in the 2nd post you say they owe you.

Retailer77 · #17 06-24-2016

Quote:

Originally Posted by phaz0rz

That's what I was thinking when I saw these threads were merged. But in the *new* first post you say you owe ebay, and in the 2nd post you say they owe you.

Sorry for the confusion,
I am just really really hoping they will remove this case closed without res because it would take a serious burden off my shoulders and give me room to breath.

rsot · #18 06-24-2016

Quote:

Originally Posted by Retailer77

... it would take a serious burden off my shoulders and give me room to breath.

I don't know Retailer77 - with the various issues you are sharing...

but all the best

GreenBean · #19 06-24-2016

Quote:

Originally Posted by Retailer77

Sorry for the confusion,
I am just really really hoping they will remove this case closed without res because it would take a serious burden off my shoulders and give me room to breath.

You need more than this though.

Are you selling too much or not organized?

Where do you actually stand with being organized and knowing what is going on?

Is the PO sorted for scanning?

Mind I might not get a reply sighs.

Retailer77 · #20 06-24-2016

Quote:

Originally Posted by GreenBean

You need more than this though.

Are you selling too much or not organized?

Where do you actually stand with being organized and knowing what is going on?

Is the PO sorted for scanning?

Mind I might not get a reply sighs.

Yes p.o. is sorted out and organization is good.
I just want this defect removed

Retailer77 · #21 06-24-2016

Update on this thread.
Phaz0rz you were right the defect will be removed by next evaluation

phaz0rz · #22 06-25-2016

Glad to hear you figured it out.

You have to keep in mind during any situation like this that Ebay is just a website, controlled by millions of scripts. Humans intervene when necessary but for the most part everything is automated.