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eBay Suspended & PayPal Limited Forums (https://www.aspkin.com/forums/)
-   eBay Discussion! (https://www.aspkin.com/forums/ebay-discussion/)
-   -   How long does a case stay open? (https://www.aspkin.com/forums/ebay-discussion/97876-how-long-does-case-stay-open.html)

Yng.Strategist 07-13-2016 03:49 AM
How long does a case stay open?
 
I have a case from a buyer, who says item wasn't delivered, but tracking shows it was and I am waiting for the buyers response and he still hasn't responded after I updated tracking and messaged him, it's been about 3 or 4 days since he open it. When do they usually get closed??

JamesNorth101 07-13-2016 06:14 AM
Re: How long does a case stay open?
 
Was it signed for?

GreenBean 07-13-2016 06:16 AM
Re: How long does a case stay open?
 
http://www.aspkin.com/forums/ebay-di...-got-item.html

Same issue or another one.

Geepers.... Geepers.

:juggle:

Yng.Strategist 07-13-2016 03:41 PM
Re: How long does a case stay open?
 
I didn't add signature and yes same issue just wondering how long cases stay open

jeanbean0109 07-13-2016 06:35 PM
Re: How long does a case stay open?
 
30 days give or take unless u or them escalate it to customer support!

UKGiftWarranty 07-13-2016 09:43 PM
Re: How long does a case stay open?
 
Contact eBay via live support- I had this last week and he closed the case in my favour right there and then. Negative feedback was removed and funds arrived in my PayPal around 30 minutes later despite him telling me it could take upto 24 hours.

Providing it states delivered, they'll do this for you right away and if the buyers kicks up it will be down to eBay as to whether they also refund the buyer from their protection program.

bluegrass1 07-13-2016 10:03 PM
Re: How long does a case stay open?
 
No live support in Merica

Yng.Strategist 07-14-2016 02:54 AM
Re: How long does a case stay open?
 
Quote:
Originally Posted by UKGiftWarranty (Post 785963)
Contact eBay via live support- I had this last week and he closed the case in my favour right there and then. Negative feedback was removed and funds arrived in my PayPal around 30 minutes later despite him telling me it could take upto 24 hours.

Providing it states delivered, they'll do this for you right away and if the buyers kicks up it will be down to eBay as to whether they also refund the buyer from their protection program.

how do i contact ebay via live support? do they have certain hours and what should i say


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