First negative in a decade - how to remove ?

[james_112233]

Back in the day responding to a feedback with profanity ... ebay would remove the complete comment.

But I understand they have upgraded their methods and doubt this would work today ?

Can some one tell me how to have a negative remove ?

I sold an item to a foreign buyer. After I dispatched the item they sent a message saying they would like to cancel. I didnt respond to their message.

Fast foward 45 days later I receive a negative from the buyer writing in their language that I refused to cancel their order which was made by mistake.

That's it ...

Buyer still has item and hasn't opened any cases or anything. Just negged me without communication. I have a 30 day money back guarantee on all my listings so would have refunded and I am a top rated seller.

Ebay refused to remove the comment. I hate not having 100%

What angle should I take when asking a different ebay rep to remove it that will lead to a high success ?

[bhuzz]

Send buyer a nice message . And send a feedback revision request. It's worked for me before.

[james_112233]

Thanks to dbhana121 I have my feedback removed. His method worked perfectly.

It involves being polite with the rep. Explaining you strive to provide the best service possible. That you tried working with the customer (you really have too). And then under their discretion they remove it.

It worked first time. But if it doesn't try again with a rep that will eventually help you.

Amazing !

[rsot]

Originally Posted by james_112233

Thanks to dbhana121 I have my feedback removed. His method worked perfectly.

It involves being polite with the rep. Explaining you strive to provide the best service possible. That you tried working with the customer (you really have too). And then under their discretion they remove it.

It worked first time. But if it doesn't try again with a rep that will eventually help you.

Amazing !

Congratz on the fix james

[CaptainComedown]

Originally Posted by james_112233

It involves being polite with the rep.

This is vital, you definitely catch more flies with honey! Plus Ebay staff are often a bit arrogant so if you are rude or complain they tend to take great pleasure in saying no, but if you are nice then you get a lot further. I usually deliberately keep going off topic and making random conversation, to try and build rapport too, if the rep likes you then they are more likely to be helpful