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Buyers that don't leave feedback
 

On all the accounts I operate, selling different items I find that a high percentage of buyers (not just newbies) don't leave feedback. Anyone else noticed this on their accounts?

My ratio on feedback is about 35%-40%

I have, yes. Feedback % seems to be lower then it was. Still around 70-80%. But I remember it being almost 100%

Some people send reminder notes. I don't. Some of these people don't leave feedback because they only leave it when they are super thrilled. They may be bitter because it took 10 days to get there or they were expecting something better... Poking a stick can sometimes wake up a silly buyer and get poor DSR results. Thats just my opinion. But if they dont leave it, I leave well enough alone.

But I have found it lower for sure

I never remind a seller about leaving feedback mainly because of what Pod explained. But I find that just under half of my transactions don't receive feedback.

Out of my last 15 feedbacks I have 2 that have not left any and that's what it's always been like for me, so what's that 97%?

Yes, I do hound for feedback. A buyer that comes to ebay once or twice a month for stuff has no idea how important feedback is for a seller, so they don't bother. You have to make them aware. The key to getting feedback is knowing how to ask for it. I worked months on the correct wording when asking for feedback. You can't beg, but you can't demand either. Find the medium, and buyers will leave feedback at your request.

Care to share your Masterpiece?

''Giz feedback or I'll rip your arms off?'' :boink:

It's not just 'asking' though is it? It's all part of the presentation of the selling especially in the listing itself. The little notes, the contact with the buyer and the subtle bribing to get the feedback. Personally the asking is the last of everything else done to make it a good transaction.:pop2:

Gosh, I do all that plus free gifts in every package.

Maybe I have all the lazy buyers. I think I will put that in my listings..."We cater to the LAZY and UNMOTIVATED" !

Well, it's a little more than that. I have to first calculate the chances of the buyer actually leaving feedback if asked.

first I look at their profile. See how long they have been registered, what kind of auctions they won, and most importantly the last time they left feedback. If you see a bunch of negs, run like hell. If you see long, drawn out feedbacks, proceed with caution. If they leave those goofy weird feedbacks, or one word FB's you can pretty much count on them. If you noticed it's been weeks/months since they left ANY feedback, then you know what's up, just check back weekly to see if they have updated, then send a message.

If you completed a deal on FRI, but you noticed by WED the buyer left 2 feedbacks for other sellers but none for you, you need to be worried that you did something wrong. Maybe the shipping was late, maybe the items wasn't to their liking, maybe they seen a cheaper price after buying your auction. If you think the transaction was iffy in any shape or form, your approach should be somewhat empathetic in your message. Make them feel that you aren't sure if they felt good about their purchase with you. If they are feeling a certain way they will let you know. If not, they will probably message you back saying that they simply forgot.

Each message would be different depending on the situation so I can't give you a complete message, but there are certain keywords I use all the time.

May I Kindly request xxx. xxx.
-The key word is kindly. Sounds less pushy than, CAN YOU LEAVE ME FEEDBACK?

Kindest Regards xxx. xxx. (Best Regards is so stale)
-Again, kind is the keyword. Kindest Regards after a thoughtful message really seals the deal for anyone with a heart.

Use the persons first name when possible
-Hi Jackie, Would you be willing to helpme/ help our company grow by posting positive feedback?
-Keywords are Would you (because it's cool if you don't want to) Help me/Us (most people will help if you clearly ask for help)

Don't use the word please...
-You need it so bad that you are begging? OK, now I'm worried that you are trying to get me to leave a positive because the item I bought is poor quality and I may come back to complain, no thanks.

Begging, and nagging places negative questions in the buyers head. Don't make them doubt you. You have to be nice, Stearn, and confident at the same time, at all times.

Now if you are like me, you got dozens of FB coming in a day, so to keep track. In the "My eBay" section you should place a note that states the date that you asked a buyer for feedback. That way you don't get confused about who you asked. I don't recommend asking more than once. Any more would be pushing it.

Also a big mistake I see with sellers. They leave feedback as soon as the buyer pays. Apparently to some the buyers only responsibility is to pay, therefore once they have payed they should be given positive feedback.

NO

A lot of buyers are sellers, or buyers who plan to be sellers. Make it clear in your auction. Once the customer has posted feedback, positive feedback will be returned. There is a method to putting that in your auction, but I don't feel like explaining. The point is that FB is pretty much the only leverage you have. Don't give it away. Make sure you get yours first. IMO that's the biggest reason sellers don't receive their feedback.

^^^^^^^^^^^^^^^TODAY'S WINNING POST^^^^^^^^^^^^

Nice one,IDK. I wish you every success with that approach to ebay:cheer:

Nice work IDK, very nice!

Very Well Written IDK!

Kind of has a Scientific -- Psychological approach to it.

Well Done! :thumb:

(Now we expect more posts like this from you :) )

I just ship fast. And so most of my feedbacks are "Fast shipper, thank you" .
prevents me from giving freebies like candy.

I think alot of it has to with style, your current feedback and maybe even your location. I sell the exact same products on a few accounts, I have 1 account in NY with about 100 fb 100% positive, slick sounding name, nice design, everyone that buys from that account is thrilled, I get at least 80% and no complaints. I sell the exact same products on other accounts in the south and midwest with around 10 fb and hardly anyone leaves fb and I get complaints, most ebayers are looking for an experience, it's an art form from your user name to your template designs down to your style of packaging and your fast shipping of course, it's a combination of all that that get's em so excited they can't wait to leave feedback.

nice idk and jbuntz.Yea, it's all about the most probable way of receiving feedback...makes perfect sense.

Thnks idk great input, I feel like a new man having read all that!!

seller must give feedt fisrt and buyer should give too

I always get more feedback when customers get items really quick. I like to put in a kind note hesitantly asking for feedback, a complimentary gift and excellent cardboard packaging. Get creative, then get 60%+ to leave some.

What I have found is for whatever reason, the higher number of feedbacks you ALREADY have the more likely you are to get feedback......also if a buyer wants to shop with you again or plans to purchase items from you right after receiving their purchase they are more likely to leave feedback thinking they are doing you a favor....I hate feedback period....I know I know weird, but UUGGH! Just give me the money I give you your purchase...hope you come back....and I am happy!......also have found that it depends on what you sell.....if there are sellers selling non legit items of what you sell and when the buyer gets yours and it is real, they are more prompt to leave that in feedback form...I almost considered adding a note saying..."please dont feel obligated to leave feedback; if you love your purchase, I hope that you will return and that is thanks enough.".....but we know that wouldnt work.....

Thats how I see it too. But they make it so important now. Otherwise I could care less about it.

Especially since the feedback system is so bent. Used to be there so buyers could know they could trust you. Now its a tool used for buyers to play you and eBay to make you walk the plank

Feedback system as it is now is useless. I used to look at feedback when buying to check out seller. Now its pointless

I personally think the DSR system IS USELESS..........how does it benefit the buyer in any way? If you are a slow shipper, buyers have always been know to put that in feedback...weather in a positive feedback or other.....if you over charge on shipping, buyers have always put that in feedback and ALL THAT MESS.....there is NO reason for DSRs what-so-ever OTHER THAN to hurt a seller and attempt to FORCE the seller into....1. offering free shipping as that is what ebay is trying to enforce anyway and cant legally so they use their DSR "program" to pretty much shut you down if people arent happy....and attempt to force the seller to do near the impossible......think about it.....there is NO NEED for feedback AND DSRs....

can we all remember a time when their were sellers charging $24.00 for shipping a pair of jeans with a start bid of .99?????......do we see that anymore????.....I haven't seen that since the DSR system took place.....so I guess ebay has succeeded! :(