It is extraordinarily frustrating I know... and almost always the negs come from someone brand new to ebay with only a couple feedbacks if that.
Though it is a huge aggravation I personally find it is best to just block them and get on with things. Usually it gets buried within a few days and honestly, just keeping ebay policy violations away and the account up and running tends to be in the big picture way more important.
The thing is I have had someone leave a neg. thinking I hadn't refunded their money (the item was in fact still on the way to them) then they left a neg, checked paypal after I told them I had refunded it (only a $12 item, I thought I could just refund them and avoid a neg) days earlier. They hadn't even checked, then agreed to remove the feedback. This is when I realized that was basically impossible under the new rules.
As dumb as I think the change to not be able to leave buyers even a neutral is, the fact that it is impossible to have a newbie who ignorantly leaves a neg. then agrees to retract it can't is especially infuriating!
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