Giving Partial Refund To Someone Who Left Negative?

[Zero123]

I am currently working on cleaning out my account of all bad and neutral feedback.

Is it ok if I offer a partial refund for someone to change the feedback to positive?

I would describe to them sometimes shipping takes longer than expected and I am sorry it can take so long, etc.

[Gamefreak]

Of course, anything within the rules can be done to get feedback removed or changed.

[Pasicel]

Careful how you word it to the buyer.
You wouldn't want to sound like you're bribing him

[GreenBean]

Originally Posted by Zero123

I am currently working on cleaning out my account of all bad and neutral feedback.

Is it ok if I offer a partial refund for someone to change the feedback to positive?

I would describe to them sometimes shipping takes longer than expected and I am sorry it can take so long, etc.

Does your account have enough feedback to take these revisions?

In terms of other feedback, how does this rate on a scale of 1--10?

You would have to be very tactful.

Consider if it is worthwhile....

In the mean time, make sure your account has improved its shipping methods.

[rsot]

Originally Posted by Zero123

I am currently working on cleaning out my account of all bad and neutral feedback.

You dont have unlimited buyer feedback revisions - you have a very small amount. Use the invites WISELY and think about 1) whether absolutely need to remove the feedback and 2) will the buyer actually remove the feedback.

[GreenBean]

Exactly.

the limited number of revisions must be used wisely and with every expectation of success.

Pointless otherwise.

[dburnside]

Watch out for idiots who say they will change feedback but never do, waste of a revision request :(

[JamesNorth101]

Originally Posted by dburnside

Watch out for idiots who say they will change feedback but never do, waste of a revision request :(

Agreed, lots of them about.

[rsot]

Originally Posted by dburnside

Watch out for idiots who say they will change feedback but never do, waste of a revision request :(

I had one guy change a negative to a neutral - so that didnt help - this a while back so I hear that.

Not worth my time - I just get more positives.

[Dmshark25]

Yea that happened to me where the neg turned to neutral but I like having that 100% rating so I was pleased.
New buyers on ebay always seem to be most trouble for me at least, once in a while something gets damaged in the mail being that some of my items are glass but this happens so rare and I immediately reship or offer refund but I swear new buyers like under 60 positives are ruthless and don't understand ebay and think they are being scammed.

the buyer actually came to their own conclusion that I knowingly sent a damaged item and that it couldn't of been damaged in the mail I instantly responded to there email. I refunded them fully and reshipped a new one and they still left negative feedback. I took a chance and through revisions sent that problem was handled refund and item given at no charge and to my surprise they did revise but to a neutral but still saying I shipped a damaged item but refunded money immediately and sent new item.

Some buyers are absolutely merciless

[GreenBean]

@Dmshark25

Did you consider 'speaking' to them? I do that sometimes in the occasional quest for full revision.

Each case differs. But I notice buyers chill a bit with such an effort.

[rsot]

Originally Posted by Dmshark25

I swear new buyers like under 60 positives are ruthless and don't understand ebay and think they are being scammed.

I also like to check if buyers are actually SELLERS themselves before I deal with feedback revision... they are more likely to understand