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Old 10-25-2015
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Default Question about defect rating

I am trying to build my defect rate back to below 5%.
Question:
A buyer wants to return a defective item, and already opened a return request. Can I ask the buyer to cancel the return request and I will just refund him his money directly through paypal?
If he DOES comply and cancels the return request will the defect rating for this transaction also be removed?
Thanks guys.
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Default Re: Question about defect rating

......nope
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Default Re: Question about defect rating

Well if he will select that he actually opened it by mistake defect may won't appear on your dashboard however not 100% sure about this
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Default Re: Question about defect rating

Quote:
Originally Posted by hAve View Post
Well if he will select that he actually opened it by mistake defect may won't appear on your dashboard however not 100% sure about this
Trying no cost money
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