cant refund buyer need advice - eBay Suspended & PayPal Limited Forums
eBay Suspension & PayPal Limited Forums  
Join Today
Register Subscribe
     

Registration is fast, simple and absolutely free so please, join our community today!


Go Back   Home > Stealth Topics > Auction Listing > eBay Fees

eBay Fees Dealing with your eBay Fees

Reply
 
Thread Tools
  #1  
Old 03-10-2023
stevebills's Avatar
Senior Member
 
Join Date: Apr 2011
Posts: 1,924
Thanks: 170
Thanked 109 Times in 100 Posts
Activity: 0%
Longevity: 75%
iTrader: (0)
Default cant refund buyer need advice

i tried to refund a buyer but ebay kept saying use another account and therefore i couldnt proceed so now ebay have refunded the buyer and wont credit my 163 fees as they say i should of done the refund myself within 3 days but cos they have stepped in im being charged there a joke
i only have one bank account therefore i could use another account
but my account works fine as i can purchase items on ebay no problem i just cant do refunds.
im going to ring them again today and explain it
advice pls.
Reply With Quote
The complete step-by-step guide to get back to selling today!

  #2  
Old 03-10-2023
agent006140's Avatar
Senior Member
 
Join Date: Jul 2018
Posts: 12,172
Thanks: 1,650
Thanked 1,104 Times in 1,040 Posts
Activity: 91%
Longevity: 33%
iTrader: (0)
Default Re: cant refund buyer need advice

are you talking about your Ebay seller account or your bank account linked to the ebay account?
Reply With Quote
  #3  
Old 03-10-2023
Senior Member
 
Join Date: Apr 2016
Posts: 2,753
Thanks: 2
Thanked 540 Times in 441 Posts
Activity: 80%
Longevity: 46%
iTrader: (0)
Default Re: cant refund buyer need advice

you can always use a debit card to refund , bank account refund is not always possible
Reply With Quote
  #4  
Old 03-10-2023
agent006140's Avatar
Senior Member
 
Join Date: Jul 2018
Posts: 12,172
Thanks: 1,650
Thanked 1,104 Times in 1,040 Posts
Activity: 91%
Longevity: 33%
iTrader: (0)
Default Re: cant refund buyer need advice

It sounds like OP needs to learn more on how to sell on Ebay,try to sell items priced under 50 GBP,not video cards.drones which are high risk ,high &&
Reply With Quote
  #5  
Old 03-10-2023
degsey69's Avatar
Senior Member
 
Join Date: Sep 2010
Posts: 2,164
Thanks: 55
Thanked 581 Times in 489 Posts
Activity: 9%
Longevity: 78%
iTrader: (0)
Default Re: cant refund buyer need advice

You have not described the back story to this situation.

If a buyer has opened an item not received or a return, or both, I have had it where due to circumstances I could not refund using my withheld funds or use the bank account on file and was advised to refund through PayPal and contact eBay back with the transaction number and any bad metrics removed and fees refunded.

Quote:
Originally Posted by stevebills View Post
i tried to refund a buyer but ebay kept saying use another account and therefore i couldnt proceed so now ebay have refunded the buyer and wont credit my 163 fees as they say i should of done the refund myself within 3 days but cos they have stepped in im being charged there a joke
i only have one bank account therefore i could use another account
but my account works fine as i can purchase items on ebay no problem i just cant do refunds.
im going to ring them again today and explain it
advice pls.
Reply With Quote
  #6  
Old 07-04-2023
Member
 
Join Date: May 2017
Posts: 395
Thanks: 102
Thanked 48 Times in 44 Posts
Activity: 85%
Longevity: 40%
iTrader: (0)
Default Re: cant refund buyer need advice

I understand your frustration. It sounds like you've been having some trouble with eBay refunds. I can offer some advice, but ultimately, it's up to eBay to decide whether or not to credit your fees.

Here are a few things you can do:

Call eBay again and explain the situation. Be sure to have your eBay account number and the order number handy. Explain that you tried to refund the buyer yourself, but eBay kept saying to use another account. Ask if there's anything else you can do to get your fees credited.

Check your eBay account settings. Make sure that your payment methods are up to date and that you have enough funds available to refund the buyer. You can also try clearing your browser's cache and cookies.

Contact your bank. If you think there may be a problem with your bank account, contact your bank and ask them to investigate.

If you've tried all of these things and you're still not having any luck, you may want to consider opening a case with eBay's customer service. You can do this by going to the "Help & Contact" section of eBay's website and clicking on "Contact us."

I hope this helps!
Reply With Quote
  #7  
Old 07-04-2023
degsey69's Avatar
Senior Member
 
Join Date: Sep 2010
Posts: 2,164
Thanks: 55
Thanked 581 Times in 489 Posts
Activity: 9%
Longevity: 78%
iTrader: (0)
Default Re: cant refund buyer need advice

Yobar it took you 4 months to understand his frustration, you are opening old threads to create content. Either post an original thread or answer the current ones without plagiarizing or ChatGPT.
Reply With Quote
Reply



Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Buyer wants refund after 3 months. How to issue refund? mynameis UK PayPal Talk 25 01-10-2019 10:34 AM
Offered buyer a refund to revise there feedback and they did it before refund... jerseykat1 eBay Discussion! 12 01-11-2011 08:50 PM
Can't refund buyer..Can only refund from bank account starvela Paypal Limited 12 08-10-2010 03:56 PM
Buyer asking for refund. Can he chargeback after I issue refund? Powerseller PayPal Talk 4 05-24-2010 11:14 AM
advice regarding buyer wants refund zippy UK eBay & Paypal 18 10-17-2009 10:32 PM


Aspkin Group

All times are GMT -5. The time now is 06:09 AM.


Stop the guessing games and learn how you can quickly and easily get back on eBay today!
Read the best selling step-by-step eBay Suspension guide eBay Stealth!
Amazon Suspension? Read Amazon Ghost to get back on Amazon!
vBulletin® Copyright ©2000 - 2024, Jelsoft Enterprises Ltd.
Ad Management by RedTyger
no new posts

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58