Forum

Mc011 Account Restricted Supply ID Documents & Supplier Information
 

Hi All I’ve had a stealth account for about 3 months and I’ve done about £4000 in sales and have about 255 pos feedback and Top Rated Seller so I received a MC011 requesting proof of identification, provide utility bill and provide purchase invoice for items I had listed.

So I’ve gone ahead and provided all this information including where I’ve purchased my items from which is liquidation auction site anyway Ebay comes back to me and Indefiantly restricts my account and this is what they say;
account which has raised concerns related to supplier information, and that if we allowed selling on this account to continue this would pose a high risk to eBay buyers. For this reason there is an indefinite selling restriction in place with no appeals accepted.

Now the supplier information/invoice I provided was legit I purchased the stock in October this year and it was mobile phone accessories.

Ok my question is why have they done this and where have I gone wrong?

Your feedback will be much appreciated.

Re: Mc011 Account Restricted Supply ID Documents & Supplier Information
 

They've told you why they've done it - they don't like your supplier.

Where is the supplier based? China?

My supplier is based in the UK see the website link below;

http://www.johnpye.co.uk

It’s a well known supplier I just don’t get it Ebay is really pissing me off know.

Re: Mc011 Account Restricted Supply ID Documents & Supplier Information
 

You can trying giving them a ring if you want by the account may well just be dead I'm afraid

Yh I agree it’s definitely dead I’m just gonna have to start over again and list slowly on multiple accounts.

Re: Mc011 Account Restricted Supply ID Documents & Supplier Information
 

At this point, you have nothing to lose if you want to try to call them to get it back.

But I'd focus your energy and time to creating back up accounts per stealth guide.

You can also go to the marketplace in this forum and get premade accounts so you can go run again specially in this busy holiday season

Thanks and I agree I’m going to focus on creating back up accounts and I may also purchase a pre-made account to get started.

Re: Mc011 Account Restricted Supply ID Documents & Supplier Information
 

Good deal. Make sure you also read the stealth guide so you know how the back end works and how to operate your new bought account.

these 2 have to go hand in hand.

Re: Mc011 Account Restricted Supply ID Documents & Supplier Information
 

Cheers will do

Re: Mc011 Account Restricted Supply ID Documents & Supplier Information
 

I would aim for 3/4 accounts

Build them all up together and then if this ever happens again you have backups ready to take over :)

Yes I’m going to open 5 accounts may be 10 I’ve just had enough of Ebay shutting me down I’ve learnt from my mistakes and never repeated them but for some reason they still shut me down.

Re: Mc011 Account Restricted Supply ID Documents & Supplier Information
 

At some point, eBay can ask for proof of identity and utility bill?? I did not know this. How did you do this if the account was stealth?


Sent from my iPhone using Tapatalk

Re: Mc011 Account Restricted Supply ID Documents & Supplier Information
 

Afraid so.

It happens with real accounts and stealth accounts

Re: Mc011 Account Restricted Supply ID Documents & Supplier Information
 

And when it does, we just drop account?

Re: Mc011 Account Restricted Supply ID Documents & Supplier Information
 

That really depends on what they are asking for

Most the time its not too much of an issue

Re: Mc011 Account Restricted Supply ID Documents & Supplier Information
 

If you can provide what they asked for, then you're Good.

You have to get creative and give them what they want.

Re: Mc011 Account Restricted Supply ID Documents & Supplier Information
 

And even so, if the account is limited, it doesn't guarantee you getting your account back.

Personally if I get in trouble, I just ignore them and move one. 1 account get suspended, I start using 3 new back ups. 1 step back 2 steps forward

Hi SaiJin - I suppose your right it’s not really worth the headache therefore jumping onto other accounts you have setup would be more feasible and cut your loses with the suspended account. 😁

Re: Mc011 Account Restricted Supply ID Documents & Supplier Information
 

Pretty much, those suspended accounts become not a priority for me. If I remember I'll "try" to give them what they want but with the mindset of "They'll screw me over anyways", but I got nothing to lose right now.

Re: Mc011 Account Restricted Supply ID Documents & Supplier Information
 

I think its the items you where selling...

Re: Mc011 Account Restricted Supply ID Documents & Supplier Information
 

see a lot of posts in the forum about mc011 from dropshippers getting troubles with the proof of item ownership. there is a lot of invoice generators in the internet, just make sure you make them really professional even if your supplier is in china - it is still GOOD!

make an invoice that you order lots of item, let say from alibaba, choose a store, take them logo, make sure you use their real address. 2/3 times I did pass MC011.

BUT - make sure you supply with real professional looking documents and if they require for comments - don't blame anything, just supply documents and keep it professional.