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  #1  
Old 11-25-2018
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Default after asking clarifications regarding my suspension having received this from ebay

Hello
Thank you for contacting eBay Customer Service about the status of your account. I understand how concerning it is to know the reason your account has been suspended. Iíll be glad to review your account, and tell you how we can proceed.
To help maintain a safe trading environment, we occasionally verify a memberís contact information and business practices before they can continue to use our site. In line with this, I will need a little information regarding your selling activity to reinstate your account.

Where did you purchase your items? Are you confident that your items are authentic?

If using a drop shipper, have you researched the company to ensure that delivery issues, the items reaching buyers as described, and authenticity will not pose concerns?

It looks like you have a large quantity of these items available. Do you have these items in stock? Who is your supplier for these items?

Typically the market value for these items is much higher than you have them listed for. What is your overall business plan for these items to make a profit?



Note: Once we receive your reply we'll then review your account within 24-72 hours.
I trust that I have communicated things clearly in the most professional manner and I am positive that this is the best, relevant information suited for your concern.
Kind regards,
eBay Customer Service

What do you advise me to answer these questions?
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  #2  
Old 11-25-2018
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Default Re: after asking clarifications regarding my suspension having received this from eba

Quote:
What do you advise me to answer these questions?
You are the one selling the items. Surely you can figure it out yourself? How would we know who your supplier is?

Why are your items well below market value? Counterfeits?
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Last edited by Ebayorbust; 11-25-2018 at 03:02 AM.
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Old 11-25-2018
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Default Re: after asking clarifications regarding my suspension having received this from eba

update
after to have answered at this question
i have recived this

Hello
Thank you for contacting us again and I appreciate the answers that you've provided relating to your request to reinstate your "" account. We'll be glad to review your account for reinstatement.



I have once again investigated your records and can confirm that your account has been suspended as a precaution until we can gather some additional information from you as part of a regular check carried out by eBay. I would like to thank you for your compliance with the details previously requested. We're so much pleased to resolve this issue for you and to review your account for reinstatement, we need you to contact eBay's Live Help Team as this is the relevant team that has the tools and ability to address your appeal along with the information you've sent. We definitely value your time and understand we need to get this taken care of as quickly as possible, and please know that we need to conduct additional verification before we lift your account suspension.
I have provided the steps below on how to get in touch with eBay's Live Help Team:
1. Click "Help & Contact" at the top of the eBay page
2. Under 'Browse Help articles', select "Managing Your Account"
3. Under 'Your Account Status', click "Account holds, restrictions, and suspensions"
4. On the bottom part of the page, choose either contact option "Chat with us" or "Call us" (0345 355 3229). Once you have entered this information, the next available representative will assist you.
Let me assure you that once you've get in touch with our Live Help support specialist, your account will be immediately reviewed for reinstatement.
we greatly appreciate your cooperation and rest assured that we would eagerly proceed with the immediate reinstatement of your account as soon as we hear from you again.


Kind regards,


eBay Trust and Safety
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Old 11-25-2018
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Default Re: after asking clarifications regarding my suspension having received this from eba

Sounds like they are willing to work with you. Which is a lot more than most of us can say. If you are not selling ⊗⊗⊗⊗, contact them and work with them. They are not all bad people
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Old 11-25-2018
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Default Re: after asking clarifications regarding my suspension having received this from eba

You won't be able to resolve this via emails. You will need to talk to them over the phone. They want to verify your business plan. Not a big deal.
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Old 11-26-2018
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Default Re: after asking clarifications regarding my suspension having received this from eba

account confirm suspended , bad day
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Old 11-26-2018
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Default Re: after asking clarifications regarding my suspension having received this from eba

Quote:
Originally Posted by ilgiorgetto View Post
account confirm suspended , bad day
Rough to hear - while you try and sort this out, make other stealth accounts
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Old 11-26-2018
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Default Re: after asking clarifications regarding my suspension having received this from eba

Quote:
Originally Posted by ilgiorgetto View Post
account confirm suspended , bad day
So the thing about eBay is that once they get you in this type of position, the likeliness is high that they'll just suspend the account. I'm sorry to hear.

1. What did you give them? So we can see if you made a mistake and we can tell you?

2. I highly recommend you try the eBay Stealth and start making new accounts now so you can start selling again.
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Old 11-27-2018
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Default Re: after asking clarifications regarding my suspension having received this from eba

they asked me for a photo of the document next to the products I was selling, I thought I had done everything right.
but do not go like this
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Old 11-27-2018
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Default Re: after asking clarifications regarding my suspension having received this from eba

Quote:
Originally Posted by ilgiorgetto View Post
they asked me for a photo of the document next to the products I was selling, I thought I had done everything right.
but do not go like this
And you could not provide this?

Are you dropshipping?
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