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  #1  
Old 03-05-2019
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Default MC011, tracking information needed

Received MC011 on the account which I was running for 5 years, 900 positive feedbacks, 2 negative. Top rated seller.

I left for 3 weeks holiday and it caused a lot of delay, ebay then sent me this dreaded MC011 asking for the delivery proof. Right now there're only 1 more shipment is still on the way, all the rest are delivered.

Anyone else had the same issue here and eventually it's easy to pass this kind of situation or not?
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Old 03-06-2019
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Default Re: MC011, tracking information needed

I had the same issue with providing tracking info, meanwhile my products are digital and i can't provide any shipment info. At their first email they accepted that it's not required to send them delivery information because it's digital item ( accounts ). I sent the item infomation to the buyers via ebay message and marking it as shipped. As overall in their second or third e-mail address they required exact the same - tracking info + proof of identity and address. I did it but i couldn't provide tracking information. And after two-three days i've got eBay message that they suspended my account, blablabla they have evidence etc.

I couldn't get it. On their messages to me, the authors were different, not only one supporter who is contacting me, for me personally this isn't unthinkable.

Anyways now i am not able to sell on eBay.
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Old 03-07-2019
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Default Re: MC011, tracking information needed

They just need more information before they close the account so in time no mather what they ask just ignore it and open 10 more accounts.
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Old 03-07-2019
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Default Re: MC011, tracking information needed

The SOP with MC011 is almost always the same.

eBay will ask for ID and whatever else before slapping on a perm selling restriction. They usually have no intention of reinstating the account.

You are advised to make more accounts NOW.
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Default Re: MC011, tracking information needed

You would think they would be glad of the business but seems they donít care about customers
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Old 03-26-2019
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Default Re: MC011, tracking information needed

So I finally made some docs to ebay and explained that I don't have a company. It took them total 6 days to reply me. Including the very first message they asked for tracking code, the second one for ID and invoice, this is their third one to ask for bank statement.

What else they would ask? And does ebay allow US seller to sell in UK??

Hello xxxx,

Thank you for your reply and for clarifying that you do not have a company.

We understand if this process has been inconvenient for you and we want to continue processing your appeal as quickly as possible. In order for us to complete the review of your account, we ask that you please provide some additional information. We have outlined the requirements below:


Please allow us to explain what information we still need:


- Please clarify why the items are being shipped to you at an address in U.K.

- Documentation that shows that you purchased the items recently listed for sale on eBay. Please note, we are requesting receipts or invoices for all of the branded items including xxx, xxx, xxx. Documentation that will help us verify your items can include either manufacture invoices or receipts. Unfortunately, we will be unable to accept photos of the items to fulfill this requirement. (NOTE: This documentation must show your suppliers' information, items purchased, quantity purchased, price per unit and your payment information.)


- A copy of your business registration or other business information (Articles of Incorporation, Operating Agreement, EIN Issuance letter, etc.) verifying a valid registered business.


-A copy of a credit card or bank statement that shows your payments for the invoices/receipts provided.


We appreciate you taking the time and effort to compile this information. Please upload the above requested information to the following link below:


https://ocsnext.ebay.com/ocs/mudcwf?...RiskManagement


1. Click on the above link and sign in using your eBay user ID and password.

2. Click ‘Continue’

3. Select the documents needing to be uploaded by clicking ‘Browse’. Once they are selected, choose the Document Type from the drop down list.

4. Select send and wait for the confirmation to appear to ensure your documents have been submitted for review


-- Note --

- It may take up to 3 business days to review your information.

- All documents submitted will be destroyed after we review them.


We appreciate your cooperation in resolving this matter as quickly as possible and look forward to receiving your documentation.


Thank you,


eBay
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