How to appeal for suspended accounts?

[ebaysniper]

Hello,

I have a few new accounts suspended after first listing these days. Suspension rate is getting much higher from July.

Anyway I used to contact customer support on social media for appeal. A small part of the suspended accounts could be recovered while most of them couldn't. I have never contacted ebay directly. The thing is that none of my suspended accounts got reinstated these couple of weeks. I would like to think about contact ebay directly.

1. How can I call ebay for suspended accounts? I didn't find call ebay or ask ebay to call me option in suspended accounts.

2. Is there any chance or experience for people here who failed to get account reinstated on social media but was able to get it recovered by call?

[ebaywanton]

Were you listing risky products at the start?

[ebaysniper]

Of course not.

I listed used tool or book for first item.

[XeBrandon]

It's tricky, I personally don't appeal restricted accounts, but if you have the "government issued ID" - which would be needed for paypal sooner or later, along with other necessary documents provided you have a clean Phone number to call them with it could be possible. Although, during the covid pandemic it seemed the only way i could contact them was through the "live-chat"

You could go about submitting the documents proving your identity. Thus, providing social security number may be required as well, I'm only speculating here but the only way I know how to deal with eBay restrictions (for a stealth) meets the realms of Tax Evasion and Identity Theft. Because sure if you have an EIN you can submit that as your SSN for taxes, and I suppose you file for a DBA (Doing-Business-As) thus legally allowing you to use a phake name, but the only "legal" documentation you could provide is your DBA which ebay would instantly see as a red flag, once again I'm just speculating.

In regards to preventing your future accounts from getting restricted

• Create account using clean prepaid mobile number (trackphone, etc)
• Create PayPal account using new name, and have valid SSN, DOB, etc
• Create eBay account and wait a few days then purchase your first cheap digital item (try to make the account look like a genuine user, I use virtual goods for this as it's one less thing to worry about.
• Finally after some time (minimum of 2 weeks but I would wait months cuz im paranoid) and purchases have gone you can try to list your very first item I would list an auction and leave all the options as default try and list an item using unique photos that you just took and remove exif data if you wish.
• When the time comes you will need a government issued ID, I do not see how people mitigate this so you can use a loved ones or the alternative.

And the best of luck,
XeBrandon

[cafonabob1]

They changed their customer service. It is like real live chatbots now. Forget about calling customer service. Maybe try when it is Sunday in the Philippines.

[dclcruiser808]

I was able to speak to someone. I googled the number and called and the bot asked me for a reference number but i didnt have one so just waited. It the asked me a few questions and I said “account hacked” and then the bot gave me some suggestions and info. After all that there’s a part when the bot quickly says something along the lines of “if you’d like to speak to an ebay representative say ‘team member’” so I said “team member” and connected me to a real person!

[ebaychic2013]

A bunch of my accounts got wiped out in July, some unused. Very hard to get them appealed

[glacier922]

Ebaychic2013 was this on July 28th all around within 8 minutes of each other?