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eBay Suspensions General issues related to eBay Suspensions. Mostly geared towards eBay.com.

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  #1  
Old 11-04-2009
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Default MC011 Notice what can I do? Help?

I woke up this morning to see a horrible site. All 103 of my listings had been removed and I had a missed call and 3 emails from ebay. On the phone call a woman left me a message saying that she forwarded me an email and i need to give her my number in the email (but she called the correct number).

Here are the emails that i got.

1st one: MC011 Ebay Account Update Action Needed
We've noticed some activity on your account, and we need your help in verifying some information. We're sorry for this inconvenience, but while we're working things out with you, you'll have limited access to your eBay account.

Depending on the situation, some of your listings may have been removed. Also, you may not be able to create new listings for certain items while this is being resolved.

Please look for a follow-up email in eBay messages; it should be arriving soon. That email will contain information on what you need to do next to help us remove the restriction on your account,

We appreciate your help in getting this resolved as quickly as we can.

Sincerely,

eBay Customer Support


2nd Email: FR0RC002 Regarding your eBay account (KMM8442968I15977L0KM)
Thank you for selling on eBay.

Your eBay account has been limited to allow us to confirm your identity
and review current business practices. eBay occasionally places selling
limits on accounts to keep the trading community safe.

In order to maintain a safe and secure online marketplace, eBay may
require additional verification from sellers from time to time. We
would like to arrange a call to discuss activity on your eBay/PayPal
account. Please reply to this email with a phone number where you can
be reached.

You also may have not been aware that all digitally-delivered items (
items that are sent to buyers directly in email, or items that are
downloaded from a server/Internet page/email link/etc.) must be listed
in the Classified Ad format. I've included a link to the policy below
for your review:

Digitally delivered goods policy


We appreciate your cooperation in verifying your account as quickly as
possible, and we welcome you as a valued member of our trading
community. Thank you for your cooperation.

Thank you for your time.

Sincerely,
Mikaya

eBay Customer Support
Trust and Safety Operations


The third message was telling me that my listings had been cancelled.
I tried to call ebay and I have replied to the above message and they have never called me back or responded to the emails. I have only had the account for 1 month and have banked 1400. in that time frame. Why are they doing this? and what can I do to fix it? I owe them 142 in ebay fees and so far i can still use my paypal account as i have a paypal debit card and i use it to buy gas, food, etc. What can i do?
My paypal account is also linked to my ebid and bonanzle account as well.
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  #2  
Old 11-05-2009
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Its because of the "Digitally delivered goods policy" then they want more information on you. Better get the money out. Basicly you just need to follow there rules on that.
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Old 11-06-2009
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The only problem is i can fax over the info if i wanted to but i dont have reciepts for the items that i sell on ebay. Can i just send over everything but that or would i be wasting my time?
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