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  #1  
Old 11-12-2009
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Default Need help please, all my ebay accounts get down!

Hello,
I was running 10 ebay sellers accounts that was all suspended today, I'll try to clarify the situation hopefuly I'll get some help here.
I have 5 ebay accounts that all have a Sub-account (A second ebay account with same infos, IP, Windows user etc, and attached to the same PP account).
The suspension notification I got are very confusing to me, so I'll try to make a schematic here below :

A- Account #1 : 1 year old, over 70 positive FB == MC049 Notiification.
- Account #1 Prime : 3months old 40 Postive FB == MC049+MC169+MC081 (YES, ALL THESE NOTIFICATION FOR THE SAME ACCOUNT).

PS : Account #1 and #1 Prime have the same Infos, IP, Diferent Email, linked to the same PP.
------------------------------
B- Account #2 : 1 Year old, over 70 Positive FB == MC049 Notification
- Account #2 Prime : 3months old 40 Postive FB == MC049+MC169+MC081
PS : Account #2 and #2 Prime have the same Infos, IP, Diferent Email, linked to the same PP.
------------------------------
C- Account #3 : 8 months old, over 130 Positive FB == MC049 Notification
- Account #3 Prime : 4months old 60 Postive FB == MC049+MC169+MC081
PS : Account #3 and #3 Prime have the same Infos, IP, Diferent Email, linked to the same PP.

The same case is for account #4 and account #5.

All the accounts was selling software with different photos and different descriptions. They're all linked to FULLY verified PP accounts (Bank verified+Adress Confirmed through VCC)

The MC081 Notification asks me to provide documents that proofs ID, confirm adress and proof of ownership. I know what to do to send all of these informations, so I'll send them through Fax or will upload them directly.

My questions are the following :
1- What would be the supposed reason(s) that made all the accounts fall down at the same time? Even if I'm making VERY sure that there was no shared infos (IP, Cookies, Phones# ..etc) Can this be just a kind of a coincidence?

2- Will the accounts be reinstead after I'll send all the required documents?

Your help will be very appreciated, and any further advice or informations will be very welcome.
Thanks in advance.
PS: Sorry if you find that my english is not too good, I'm doing my best
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Old 11-12-2009
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I can think of 3 reasons:

1) A category or software title sweep by Ebay where you are not the only person affected. Did you check your competitors?

2) Your listing title, decrip, and pictures are not as unique as you think. Ebay or competitor 'urging' Ebay may have given you away.

3) Listing too quickly or on all accounts at the same time but a real reason is when you do 'admin' and log directly into Ebay. We all have to do this. Are you using user accts, different ips, etc when doing admin stuff?

All the best
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Old 11-12-2009
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Thanks for your fast reply apconcen.

1- I do a search for the same software I'm selling, and there is still many ads active, however I cant say that I'm the only one that got suspended for selling software.

2- I always use diffent descriptions for each account, and take photos espcially for each ad.

3- I'm selling 1 software per account (1 in the accout and 1 in the sub-account) each week, and I use different IP adresses, different Windows Users, Different Computer's name, and in some cases different ISP.

Still can't know what I did wrong, and why I recivieved too different suspension notifications.

Any further help will be very appreciated.
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Old 11-13-2009
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Hello,
Anyone can give me more informations about what it was said above?
Also, I'm asked to send documents by Fax to Ebay. I can send them from my own fax, will it be safe to just change the fax infos each time I'll send documents for a different ebay account?
I mean to send all the required documents of ALL the accounts from ONE Fax number, but I'll change the fax machine information and make the number (that apears on the head of faxed documents) matches the phone number registred with each Ebay account.

Will appreciate your help.
Thanks
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  #5  
Old 11-13-2009
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it may be the data needs stripping out of your photos as they can be linked, or it may be a slip up on LSO/cookies/ip etc or some other slip up that linked you. To fax different accounts, I wouldnt use same fax number no, different ones, or use an online fax account like popfax
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Old 11-14-2009
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Thanks a lot for your answer, I'll use different fax numbers.
I"m required to give them a phone number "where I can be reached" Will giving them a Cellphone number works? Or I'll absolutly need to give them a landline phone number?
Thanks again for all our help!
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Old 11-16-2009
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Any help please?
I'm completely out of buinsess, and nothing moves, I'm scared that Ebay will never reinstead my accounts, is this possible even I can send hem all the required documents?

Please let me know
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Old 11-17-2009
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give them a cellphone yes. ok MC049, you are accused of abusing ebay, is it because of the many accounts, are they linked but in differing details from each other? What are the reasons...
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Old 11-17-2009
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Your best bet is to call them and find out why. Many times they will tell you the reason you are suspended.

I have experienced a similar suspension that took down a dozen of my accounts at once. This kind of suspension is done by like Senior Specialist or higher, tier 3 Trust and Safety support, and they think you are creating legal liability or poses some type of risk, and they do perform in depth scanning and search for every single elements, and when I say EVERY, I do mean EVERY little thing to get all your accounts suspended.

Call them and see what they say
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  #10  
Old 11-17-2009
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Thanks a lot once again for all your help.
The reason I think is the photos and/or descriptions. I've probably shared same photos between some accounts. The descriptions are "Slightly" modified, but if they checked EVERY thing as superking said, they've probably found some similarities.
Until now, I got a response for 3 of 5 sets, and I'm preparing the docs to fax for each set of accounts (Set of 2 accounts with exactly same infos), havn't got more infos within their Emails, so I'm still building theories on "Supposed" facts!
However, I think that I'll not keep searching "WHY" and will try to get as much as possible of these accounts reinstead.

I'll let you know when I'll get any update.
Again, Thank you so much for your help
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  #11  
Old 11-17-2009
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If you were using a photo site like photobucket or flicker and use the SAME web address for the pictures in the ads that are spread over different accounts, that will link the accounts.

If 10 different eBay users use the very SAME web address for a picture in their ad then it is 1 of 2 things.
1 - They are stealing pictures..... BAD
2 - They are the same person.....BAD ALSO

Make sense?
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  #12  
Old 11-17-2009
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Thanks for your reply HWGA.
I used to upload photos from my computer, and rename the photo file if used for a different account. Exemple : IMG0111.jpg ...become..... PAN34465.jpg . The file name changes but the photo is the same (In the first times I used each photo for 1 account and take new photos every time for each listing, but I did the rename file thing few times, when my camera was broken).
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  #13  
Old 11-17-2009
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After I contacted Ebay to ask for the reasons, most of the accounts sets (4/5) recieved the following response.
As I recieved the Email in French, I used a translator to get the english version, I hope it's useful (Sorry if not) :

"....After examination of your account, we determined that your eBay activities establish a malpractice against the regulation of eBay on the sending Spam messages with commercial character. EBay defines Spams as long as distribution of not sought e-mails (without preliminary permission) with commercial character. EBay forbids the distribution(casting) of such Emails.
Here are some examples of spams:
- sending not sought from offers which make the promotion of objects similar to those over whom the buyers went in the past;
- contacting with a salesman with regard to an offer of purchase of unobjet by by-passing the process of bids of eBay....."
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Old 11-18-2009
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Quote:
Originally Posted by suza View Post
After I contacted Ebay to ask for the reasons, most of the accounts sets (4/5) recieved the following response.
As I recieved the Email in French, I used a translator to get the english version, I hope it's useful (Sorry if not) :

"....After examination of your account, we determined that your eBay activities establish a malpractice against the regulation of eBay on the sending Spam messages with commercial character. EBay defines Spams as long as distribution of not sought e-mails (without preliminary permission) with commercial character. EBay forbids the distribution(casting) of such Emails.
Here are some examples of spams:
- sending not sought from offers which make the promotion of objects similar to those over whom the buyers went in the past;
- contacting with a salesman with regard to an offer of purchase of unobjet by by-passing the process of bids of eBay....."

CALL THEM!!!


Did you send spam?
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  #15  
Old 11-18-2009
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Yes, I'll call them today. No I never sent Spams
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Old 11-18-2009
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take different photos for every ebay account and use a different uploader for each too, and use exif tag remover to strip data out..
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  #17  
Old 11-18-2009
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keep us updated on what happens
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Old 11-19-2009
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Hi all! Same thing happent to me Yesterday (MC081 CIT). I have still accounts active. Can I use them or will the be suspended either if I do..
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Old 11-19-2009
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always leave accounts alone for few months if you get alerts, and when you resume list bland stuff for a while
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  #20  
Old 11-19-2009
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Ok! I think this is caused by 1 PayPal account + address. There are 11 accounts suspended and 10 still 'alive'. These accounts have another PayPal account attached or non (old accounts). Unfortunately one of my oldest accounts is also suspended (I think because I've paid ebay a few times with PayPal). The problem is I still have to pay some ebay fees for my suspended accounts. I dont know if it harms when I log-in with a suspended account when I am also log in with my active account (to check & reply to messages, I do not sell)
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