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Financial crisis.. MC011: Proof of delivery
 

I'd seriously appreciate some help, I'm in a complete panic. I'm currently not working due to ill health and for now, eBay with my 15yr account has been my only source of income with a house and mortgage to pay for. This was a temporary plan while I try and sort my health out.

I've been selling a mixture of physical (collection only) and digital items, but freeware which I have modified and so is completely legal. I even sent in licence agreements for some of the software which eBay kept on file.

I've had a manic week of sales which concerned me as I know this can trigger problems. I even tried to limit my own sales by making items out of stock but I seemed to make sales on items that usually don't sell well. I've been hit with MC011 demanding proof of delivery which I can't provide for digital items. They claim my activity is a risk to the community.

I don't know how many tracking numbers they require but I have sold 129 items this month. I have seen someone said that by calling in they may accept just one or two tracking numbers so it seems like this might be the best first option?

Failing that, would any of these options work?

1: Uploading ⊗⊗⊗⊗ tracking numbers by taking real ones and changing them slightly (assume this won't work?)
2: Uploading old tracking numbers I find on google etc
3: Paying for online tracking - but this could get expensive if I have to buy 129+

Please don't just tell me to create a new / stealth account. I know that might be the only option and I already intended to warm up a new account. But right now I'm trying to focus on getting my account and immediate income back.

Thank you for any help

Re: Financial panic.. MC011: Proof of delivery
 

I’m sure someone can help you out with this I have passed MC011 before but I sold physical goods so tracking was easy for me to upload.

I don’t think eBay will want 100+ tracking numbers I could be wrong for me I was selling like 30 items in my shop and after messaging eBay they only wanted invoice for 1 product that was it. So definitely message eBay through live chat to ask what exactly they want from you that’s the first thing to do.

Their are sellers in the forum who can remove MC011 for you so if nobody can help you that will be the last resort. Im sure you can get this sorted out. Try not to panic I do understand been in situations like this loads of times.

Re: Financial panic.. MC011: Proof of delivery
 

Even if you are legitimately allowed to sell this freeware you are still breaking ebay policy if you miscategorise it.

If you list it in the correct category you'll never get asked for tracking nor get hit with an MC011.

Electronically delivered items need to be listed in the Everything Else > Information Products category in the classified ad format ... you're not doing that are you because classified ads never get asked for tracking. By the same token you'd never sell anything.

IMO they're paying you lip service, giving you a chance to appeal because it's a generic system driven process. Don't even think of lying to them.

This account is on the radar and if you get past this will surely be banned if you abuse listing policy again, which you will if you carry on with this freeware idea.

You said you didn't want to hear it but you better start preparing another account.

Re: Financial panic.. MC011: Proof of delivery
 

OP, your 15 year old account has never had issues before?

Re: Financial panic.. MC011: Proof of delivery
 

Buy ⊗⊗⊗⊗ tracking it's the only way to get clean tracking numbers. Just get it off the royal mail website.

Re: Financial panic.. MC011: Proof of delivery
 

I'll wager that buying tracking numbers from Royal Mail will cost more than the profit they're making on the sale. In the short term it might, just might fool them although on an MC011 I have my doubts. In the unlikely event they allow them to continue as they are then going forward it certainly isn't a good idea.

I'd be completely honest and say I cannot supply tracking as I foolishly miscategorised the freeware and it wont happen again. Then I'd stop selling freeware on this account.

I don't care what paperwork OP has sent them, it is completely worthless.

These low grade 'get rich quick' tactics never end well. Waste of an aged account. Do something proper with it....assuming it can be salvaged.

Re: Financial panic.. MC011: Proof of delivery
 

Thank you for the replies everyone. I wasn't aware that digital items needed to be in the information products category, wish I had known that before.

No this 15yr account has never been flagged or restricted before.

So far I've been told I need tracking for items from the last week which would be 28 items, another agent said it was all items in the paid and dispatched section of the last 90 days = 74 items since I didn't mark most as dispatched.
Now I've had an agent assure me tracking for just 7 awaiting dispatched items yesterday would be fine.

A chat agent pointed out the the tracking must show as delivered as well. If I ended up needing more I'm wondering if I scan the internet for tracking codes if I could submit these, provided they show as delivered? I imagine they wouldn't check the tracking addresses matched? Either way the dispatch dates will be wrong even if I pay for my own.

I guess it makes sense to first try purchasing 7 lots of postage with tracking for now and see if submitting that will be sufficient? At least I will be giving them what they want to some degree and are less likely to argue for more. And to get the delivery confirmation I'll need to send them to the correct addresses, so all these buyers will be receiving blank envelopes.. It cost will be £30 but I guess it's worth trying at this price.

Thanks

Re: Financial panic.. MC011: Proof of delivery
 

30quids? That's basically free if it can restore your account.

And I'm going to tell you... make new accounts or buy new accounts asap so you don't put all your eggs in one basket.

Re: Financial panic.. MC011: Proof of delivery
 

£30 ? why is that even a consideration. When I was desperate to get back on ebay I was prepared to throw a couple of grand away as that's how much it meant to me to be able to sell again.

Re: Financial panic.. MC011: Proof of delivery
 

Three different agents, three different answers. The one least likely to be correct is the one who told you that uploading tracking for those awaiting dispatch would suffice. It's the ones which have already been dispatched which have trigger the suspension.

You're dealing with monkeys reading off a script and how they decide to interpret it on the day.

If you're going to go down this route I guess you have no choice but to buy 7 tracked labels and send the buyers a thank you note as trying to do it for those already dispatched is going to end in tears.

If you get the account back stop selling freeware.

Re: Financial panic.. MC011: Proof of delivery
 

So after a long ride of hiccups and resolving things along the way I hit a new block.

Over 15 years ago my account was created just short of my 18th birthday which they just became aware off. They have issued an MC224 notice but are allowing an appeal with another ID.

So my question: A rep I spoke to claimed I was free to make another account despite the MC224 suspension, however the MC011 is also stuck and progress now hauled by the MC224. I guess the unresolved MC011 alone means I can never use real details again?

Which moves onto my next question: Do I have anything to lose by submitting a different ID with all real details except a modified DOB? It is my last hope of getting the account back but not worth jeopardising my chance at a new non stealth account by submitting the ⊗⊗⊗⊗ ID. If non stealth is out the question then it seems worth a last shot.

Thanks

Re: Financial panic.. MC011: Proof of delivery
 

Do you have the option of changing your details name and date of birth if you do then try and ask a family member/friend if it’s okay to use their details if their happy to let you then change details and submit their ID with their permission.

Your be able to create multiple accounts in your name and date of birth by using a previous address on your credit report this will work for you.

Re: Financial panic.. MC011: Proof of delivery
 

IMO it would be madness to butcher valid ID in a futile attempt to salvage an account which is surely dead.

They're simply fishing for info to add to their blacklist.

(AFAIK there is not one reported instance where ebay have allowed an account create by a minor to be re-instated)

Re: Financial panic.. MC011: Proof of delivery
 

Hank is correct about the risk vs reward

Re: Financial panic.. MC011: Proof of delivery
 

Even if they do add your account information to the so called black list it doesn’t make a difference because you can still create an account with your name and date of birth with your ID which has already been rejected with managed payments before it’s knowing how the system works to work around it.

Re: Financial panic.. MC011: Proof of delivery
 

So what? Can't see the point, the account is dead.

You'd have to be stupid to offer up anything whatsoever on an account like this.

Re: Financial panic.. MC011: Proof of delivery
 

This was the question the person wanted some advice on…

Which moves onto my next question: Do I have anything to lose by submitting a different ID with all real details except a modified DOB? It is my last hope of getting the account back but not worth jeopardising my chance at a new non stealth account by submitting the ⊗⊗⊗⊗ ID. If non stealth is out the question then it seems worth a last shot.

Thanks

If they have an option of changing details or submitting ID why is it madness to do this? Your ID is not blacklisted name or date of birth so of course it’s worth a shot to send it in or change details. I wouldn’t modify the real ID and change date of birth tho.

The person created the account before their 18th birthday not a smart thing to do but if they have the option to change the details over to a friend/family member with their permission and then submit a new ID then yeah go for it.

If it doesn’t work the person will still be able to create accounts in their name and date of birth as it doesn’t get black listed.

Re: Financial panic.. MC011: Proof of delivery
 

They don't.

If you think ebay will allow you to change the name/ownership of an account created by a minor then you're deluded, it will not happen. Fact.

I cannot see why you would encourage someone to waste an ID on a lost cause, if you knew how ebay operated you'd know it's bordering on irresponsible to do so.

Re: Financial panic.. MC011: Proof of delivery
 

No I’m not deluded and I have created loads of accounts and you can change ownership of accounts.

I changed ownership on one of my accounts.

Nothing is a waist of ID either as you can re use your ID again even if you have been suspended before on managed payments as I’ve done it myself.

Hank how many managed payment accounts have you created? You saying eBay blacklist details they do not and your now saying you can’t change ownership which you can.

Re: Financial panic.. MC011: Proof of delivery
 

Sigh....... I repeat, you cannot sell or change ownership of accounts.

https://www.ebay.co.uk/help/selling/...%20has%20value.

You have not done it.

If you must tell fibs then it's hard to take anything else you say seriously and it seems like my advice to ignore you was well placed.

Lets not forget this was a fraudulently created account, created by a minor which has also been suspended for policy breaches. I repeat, you're deluded if you think this account can be reactivated. Which part of 'it's dead' are you struggling to understand???

Re: Financial panic.. MC011: Proof of delivery
 

I don’t need to tell fibs the link you posted maybe for business accounts which you can not change and not for private accounts. You can change personal information on private accounts as I have done this.

Also I wouldn’t trust links eBay post up example would be when creating an eBay account eBay say name on bank account must match name on eBay account again this is not true.

Please don’t accuse me of telling fibs and not being honest everything I say on this forum is 100% true I don’t gain anything by telling fibs.

Re: Financial panic.. MC011: Proof of delivery
 

That is not true, it is not for business accounts, it is for all accounts unless you can offer up evidence to the contrary. (hint, you can't)

This isn't some MP manipulation for payouts on a brand new account, OP is looking to save its a 15 year old 'established' account. Ebay will not let them change ownership. I can't understand why you think they will, nor can I understand why you would encourage then to offer up a clean, unlinked ID which could be put to much better use.

I mentioned earlier that I have never seen an account created by a minor re-instated, can anyone supply any links for someone who got an MC224 overturned?

But if OP wants to follow your advice over mine that an account created by a minor, selling modified freeware, hit by an MC011 then a permanent suspension MC224 can be salvaged by offering up someone elses ID then good for them. It's no skin off my nose, I simply don't want them to do anything rash or wasteful because the account is dead.

Let's just leave it to OP to decide what to do now. :)

Re: Financial panic.. MC011: Proof of delivery
 

Yes great that’s fair enough :) we will wait for the op to respond to see if they have that option if they do great if not then move on.

All I can say is I have transferred an account with managed payments to my name not with an MC224 suspension which is why I asked the person if they have this option or not.

The thing is I read so much stuff on this forum and some of the things I read that eBay black list your details and account is dead when it’s gets MC011 is honestly baffling to me.

I have re created accounts with same ID (my own) and also passed MC011 in the passed.

We are all here for the same reason to give and help people creating accounts or by helping them with restrictions.

If it was me and I had a 15 year old eBay account which failed MC011 for what ever reason it failed and then followed by MC224 I would try and see if I have the option to change details over if I can’t it’s also no skin of my nose either but if I can great I keep my account.

It’s not about using someone’s else’s ID it’s about asking for permission if you can use their info. Example would be my brother let me use his details but he said I can’t use his passport so if this option pops up on my eBay account I will change details over which I have already successfully done on one of my accounts.

Re: Financial panic.. MC011: Proof of delivery
 

if no ID was uploaded before it is indeed possible to change ownership and provide ID for corrected details

Re: Financial panic.. MC011: Proof of delivery
 

Sorry to be clear - I meant using a Dl instead of the passport I submitted. However this assumes they don't link different types of ID's together?

I don't understand, why would using a banned ID not result in the account being suspended? I was wondering about this also as I've seen your threads about using your real name and DOB but using past addresses. I don't understand how you will pass an ID check, unless you plan to use different types of ID as eBay can't link / cross reference them?


Unfortunately I am not allowed to change the ownership of the account - tried with 2 reps by phone so far. Will try by live chat a few times to see if I have any luck. IF I am able to do this then I'll think about using someones ID with permission (if there are another other family members ID's I could still use). I certainly wouldn't sacrifice my only fresh ID option.

Sam - I think the MC224 is much worse than an MC011 as I'm not even allowed to buy. I created a few new accounts without an IP reset just to test and they were auto banned in 30 minutes. I would assume this means my ID will be black listed, maybe for an MC011 it is not black listed.

Re: Financial panic.. MC011: Proof of delivery
 

If you have the option to change details to a family friend and upload their ID then it’s worth a try in my opinion to save your account.

You can’t submit your own ID as you created the account before your 18th birthday.

Yes correct I use my name, date of birth and previous address on credit report and I use the same passport but take a different picture.

Passports, driving licenses, names and date of births do not go on any black list. Only an address which was suspended, phone number, email can not be used. You can even use a same bank account which was suspended on managed payments after some time as well.

Managed payments has changed a lot compared to the old days and in my opinion it’s just as easy as it was before but I had to go through 16 accounts to learn it all.

It’s like learning a new skill at a job that’s the way I looked at it.

Re: Financial panic.. MC011: Proof of delivery
 

Thanks Sam, I did not refresh the page after being away for a few days so there is more in my previous post now.

"Passports, driving licenses, names and date of births do not go on any black list. Only an address which was suspended, phone number, email can not be used. You can even use a same bank account which was suspended on managed payments after some time as well."

How long have you tested this for? It's groundbreaking if true but I don't think you can be sure until at least a 1 year+ later. I'm fairly sure I've read about people trying to reuse an old ID and getting banned right after submitting.

Is there any reason you take a different picture? (assume you mean photoshop?) It seems like the last thing they would check compared to all the other details.

Re: Financial panic.. MC011: Proof of delivery
 

I started creating accounts back in January this year gave up after about 9 failed. Came back about 4/5 months ago lost another 7 accounts but was determined to get back on eBay and every account I was losing I knew I was getting closer to getting back on eBay.

I’ve had 2 real passports suspended on eBay managed payments this is going back 4/6 months. One was for a real address which I’ve never lived at and the other one was for a made up address.

My test account passport only passed a week ago but it’s the first time it’s ever passed and not been suspended. I currently have a risky item live on eBay now.

The only reason I took a different photo is because my 2 photos used failed so I thought I would just re take photo to see what happens. I don’t use any photoshop or edit anything.

Going back to the whole black list thing maybe eBay could blacklist details for a certain amount of months.

I did read that once an account is suspended after 30/60 days all account information is removed but this can’t be 100% true as you can never use the same address so maybe after a period of time you can re use passport and same bank accounts.

Re: Financial panic.. MC011: Proof of delivery
 

Have to keep at it

Re: Financial panic.. MC011: Proof of delivery
 

It is, an MC224 is a permanent suspension and cannot be appealed. As you know they will not let you change ownership.

I can only repeat, do not offer up any ID, or 'clean' information whatsoever.

The account is dead, time to start again. Take your time, proceed carefully and slowly, do not give them any links to the suspended accounts and appear normal.

Re: Financial panic.. MC011: Proof of delivery
 

"The only reason I took a different photo is because my 2 photos used failed so I thought I would just re take photo to see what happens. I don’t use any photoshop or edit anything."

Sorry I'm confused what you mean by take a different picture? How can you change the picture of your passport without Photoshop unless you apply for a new one?


Going back to the whole black list thing maybe eBay could blacklist details for a certain amount of months.

I did read that once an account is suspended after 30/60 days all account information is removed but this can’t be 100% true as you can never use the same address so maybe after a period of time you can re use passport and same bank accounts.


Is anyone else able to comment on either of these?


Also does anyone know if different types of ID get cross referenced and refused / account suspended, e.g passport suspended so a DL will result in a new account suspension (with an old not linked address)?

Many thanks

Re: Financial panic.. MC011: Proof of delivery
 

Ebay do not delete data, indeed they are legally obliged to keep it for several years, a minimum of 6 I think, but in reality I'll wager they never voluntarily delete anything - and why would they?

I do not believe they have the ability to cross reference ID's, I can only imagine State departments can do that. So if you don't link to and old account in any way then an alternative ID to one already used should work just fine.

Re: Financial panic.. MC011: Proof of delivery
 

It’s not hard to understand I take picture about 4 months ago using my iPhone 12 send ID in with a made up address ID fails.

I use same photo of ID as last photo with real address not address I live at and account gets suspended.

Few months later I create a test account using name and address on credit report. 1 week later I get asked for ID. I take different picture of passport so same passport but different photo taken. ID passes.

I get asked 3 days ago after reaching £1100 turnover threshold using my brothers details with his permission. I get asked for ID my brother not let me use his ID. I take a different picture/photo of my ID and submit it and it passes again.

I need to let everyone know this as it’s important trust me ebay do not keep previous photos of ID taken if they did then how as my ID same passport passed on 2 different accounts after being suspended on 2 previous managed payment accounts?

They either keep it for 30/60 days like they say they do and then permanently delete it but either way you can re use your ID which has been suspended before.

I can’t illiterate this anymore then I already have done for you.

Re: Financial panic.. MC011: Proof of delivery
 

Hank when you say eBay do not have the ability to cross reference IDs I assume you are meaning eBay will not accept ID on more than 1 account if ID has been suspended on managed payments before?

If this is what you are referring to you couldn’t be anymore wrong as I have sent my own passport which failed twice on managed payments and it’s now passed on 2 accounts even when I changed details over it passed as well.

Re: Financial panic.. MC011: Proof of delivery
 

Never have 1 account. Always multiple.

Let us know if you managed to restore your main account or if you need any help

Re: Financial panic.. MC011: Proof of delivery
 

No, I don't mean that. I was replying to post #31

"Also does anyone know if different types of ID get cross referenced and refused / account suspended, e.g passport suspended so a DL will result in a new account suspension"

Re: Financial panic.. MC011: Proof of delivery
 

They won't, an MC224 is a permanent suspension without the possibility to appeal. They can't even buy on it any more. It's dead.

Re: Financial panic.. MC011: Proof of delivery
 

Think you might be right on this MC224 don’t think the person had the option to change details over even if they wanted to as it was a permanent suspension.

I’ve seen Duab reinstate accounts in the forum maybe he can come up with his magic and reinstate that account.

Re: Financial panic.. MC011: Proof of delivery
 

They've already confirmed ebay have told them they cannot change details or transfer it.

There's no magic that can re-instate this account, it is dead. Surely nobody would spend or take money on this one?

Re: Financial panic.. MC011: Proof of delivery
 

If theirs no option and the account is dead which seems like it is it is time for the person to move on and create back up accounts.