Restricted Account

[angryatebay]

It's so sad, first I get hit with a restriction for no reason (and there's really no reason) and then to avoid further issues I was willing to abandon my account of 20 years after waiting for the restriction to be over, so I open a new one and that made the situation worse.

I read online that people that had this problem solved it talking on the phone, apparently all they need is to verify the information but people on chat can't or won't help and in UK I can't request a call back as you would be able in USA/Canada.

If anyone can give me any suggestions I'd be really grateful or maybe there's a way to contact the correct people at ebay that someone can suggest?

[samspalace]

I understand how you feel it happened on my unlimited eBay account top rated seller I was selling TWS wireless headphones and then got restricted so I understand how your feeling.

You can request a call back in the U.K. I’ve requested a call back before for my main account but the call didn’t go very far and they didn’t appeal their decision to lift the restriction.

[samspalace]

Originally Posted by angryatebay

It's so sad, first I get hit with a restriction for no reason (and there's really no reason) and then to avoid further issues I was willing to abandon my account of 20 years after waiting for the restriction to be over, so I open a new one and that made the situation worse.

I read online that people that had this problem solved it talking on the phone, apparently all they need is to verify the information but people on chat can't or won't help and in UK I can't request a call back as you would be able in USA/Canada.

If anyone can give me any suggestions I'd be really grateful or maybe there's a way to contact the correct people at ebay that someone can suggest?

Are both of your accounts now restricted/suspended? If one is suspended it’s suspended you can’t get that one back if one is restricted you can request call back to find out how to get back

[angryatebay]

My old account is not restricted or suspended, ironically I opened this new account as I was concerned about selling on my regular account after the restriction and now my fear is that the suspension on this new account will drag my regular account down as they both share the same exact information as I wasn't trying to hide anything.

I assume is just a matter of time until my regular account is also suspended? Or is there still any hope it will live on?

[samspalace]

Originally Posted by angryatebay

My old account is not restricted or suspended, ironically I opened this new account as I was concerned about selling on my regular account after the restriction and now my fear is that the suspension on this new account will drag my regular account down as they both share the same exact information as I wasn't trying to hide anything.

I assume is just a matter of time until my regular account is also suspended? Or is there still any hope it will live on?

It’s hard to know the exact answer to this. As I’ve had an account suspended which I created on an iPhone 6 I brought then about a month or two later used same details on my laptop new user and new ip and that account is going fine.

Like many people who have said once you get a 30 day selling restriction you are close to being fully suspended especially if your selling the same items.

I would create more back ups if it does happen tho and maybe change photos of your new listings and descriptions see if that will make a difference on your main account.

Looks like you don’t really need to call eBay as they have already stated in the email why your main account was restricted.

Normally if you continue doing what you was doing before on the account the account will end up being suspended. Honestly just learn to create more accounts and try the methods on your main account.

[murdered_by_ebay]

suspension on new account does not affect other accounts , this suspension is random and you can continue using other accounts with same details

[13obby]

Originally Posted by angryatebay

My old account is not restricted or suspended, ironically I opened this new account as I was concerned about selling on my regular account after the restriction and now my fear is that the suspension on this new account will drag my regular account down as they both share the same exact information as I wasn't trying to hide anything.

I assume is just a matter of time until my regular account is also suspended? Or is there still any hope it will live on?

As long as you used a new ip and a new machine or new user on the new account which was suspended you should be fine ive had this happen to me in the past about 2 years ago and the account is still running fine.

I understand this can be stressful especially if its your only income i’ve been there but don’t list the same items again once your restriction is lifted on your old account because then you will be permanently suspended or as they say indefinitely restricted.

My advice to you is once your old account has been un-restricted after 30days request for it to be closed and open another account and if you want any advice on how to open another account again without it being suspended then PM ill go through on how to do this safely without you getting suspended.

Best of luck

[angryatebay]

Thanks all for your help, so if this was a random suspension it means that taking some precautions I can open another account with the same details? Or it only means the accounts I already have might be safe? I don't want to use my main account but if I can't open another account with the same details it doesn't really matter.

[murdered_by_ebay]

there is no ID verification on account opening , they suspend lots of accounts but not because of identity , it is mostly random so you can try and open again

actual ID verification will come later

[angryatebay]

Originally Posted by murdered_by_ebay

there is no ID verification on account opening , they suspend lots of accounts but not because of identity , it is mostly random so you can try and open again

actual ID verification will come later

Just to be clear, I used same browser/IP/etc. to create the new account as I though this was all ok and I didn't need to hide anything, I have a Limited Company so I gave them all the company information including company house registration number, bank account number, etc. while opening the account and registering for managed payments, that doesn't count as ID verification?

I'll take additional precautions this time like creating a new user account, getting a new IP, etc. but my concern is that in trying again I might make things worse and from what I'm reading on the forums is almost impossible to create a stealth account this days so I don't know if there's a way back if I mess up.

Thanks again for the help and advice.

[murdered_by_ebay]

it is better to create a personal account , do some sales and upgrade to LTD later

on new accounts they just suspended randomly , no one cares about your personal details

[angryatebay]

I didn't know you can change to LTD, I have a personal account I use to buy that's about 15 years old and with feedback from buying, I thought that if I use it to sell under my name with my personal bank account, I wouldn't be able to change the account to an LTD bussiness account & change the bank account.

If this is an option, then the best thing to do would be to just use my personal account to sell and at a later time in a few months try to open some backup accounts, if there's any potential problems I should be aware of please let me know, sounds like a good plan?

[murdered_by_ebay]

although some people claim the opposite , ebay do treat business accounts stricter so it is better to open personal and upgrade to business later

risks for ebay with business are higher as they provide higher selling limits so that the best way to go would be developing a solid personal account and upgrade to LTD later once you already have a selling history , this ensures that LTD will not be hit by a random suspension but of course upgrade to LTD means a new verification of details so they should be 100% accurate

[Hank]

Originally Posted by murdered_by_ebay

although some people claim the opposite , ebay do treat business accounts stricter so it is better to open personal and upgrade to business later

risks for ebay with business are higher as they provide higher selling limits so that the best way to go would be developing a solid personal account and upgrade to LTD later once you already have a selling history , this ensures that LTD will not be hit by a random suspension but of course upgrade to LTD means a new verification of details so they should be 100% accurate

My experience is the exact opposite and have never seen any evidence whatsoever to the contrary.

Registering as a business from the outset means they will make all their checks up front and, given the more formal attitude businesses tend to take, greater confidence. The risk to ebay is considerably lower.

If I want to list my new goods, in multi-quantity listings, it will be totally normal for a business, not for a private seller. Even a basic algorithm spots that and why so many private seller accounts are suspended - borne out by this forum.

As for risk, then there is much less for them. Less likely to default, less likely to have bogus ID, bank account and charge method, less likely to play the hit-and-run game given the initial effort that's been put in. Anyway, they apply the same fund recovery processes to both, no biggie.

Would I advise someone looking for a long term business account to create a (stealth) private seller account and then try and update it to a Limited Company with what will HAVE to be legitimate details.....not a chance!

Anyone planning going down the Limited Company route would be well advised to do it from the outset - if you can't do that then stick to stealth accounts with bogus info.

IMO those who create personal accounts to sell in a business capacity are those who already know they will struggle with business account verification. It's got nothing to do with 'developing a solid account' , it's why this forum exists - stealth.

I have never, having created many many Business accounts across all the main selling platforms, been asked for invoices, or to explain my business model. I've lost count of how many private sellers on this forum have been suspended for jerking the system with new goods in quantity.

Anyway, that's just my experience, folk can do whatever they want.

[murdered_by_ebay]

this does not apply to random suspensions of new accounts though , later down the line it could very well be that business accounts are seen as more reliable

[butterbear]

Originally Posted by murdered_by_ebay

you can not be restricted for 30 days without prior history of violations. this means you had at least 3-4 warnings in the past

this is an issue as 30 days means you are close to being suspended indefinitely if you continue selling same items under same account

True, i had one account facing the same issue, had 3 7 and 10 days restriction prior then a 30 days and removed all listings two days ago.

[angryatebay]

Originally Posted by butterbear

True, i had one account facing the same issue, had 3 7 and 10 days restriction prior then a 30 days and removed all listings two days ago.

I suppose it depends, maybe if it's a few or even a couple hundred items? Apparently some genius at ebay decided every single one of my 9000 listings violated their rules (which they didn't) and with no prior warnings I went straight to 30 days, they didn't even tell me if they had problems with all my listings or some, not sure if they even know, on the message they sent it said "What activity didn't follow the policy" N/A and chatting with ebay to get more info was a waste of time.

I wish I had a prior 3 7 and 10 days restriction, that's plenty of time to look for a solution and create more accounts.

[rsot]

Straight to 30 days happens - very crazy situation if every one of the listings was accused of rule violation

[angryatebay]

Just created a new account, so far so good but I have not listed anything yet and I'm not sure how to proceed. My old account has a limit of 60.000 items, the new account has only 10 items, since both accounts have all the exact information, is there any way to raise the limits on the new account to something usable?

[samspalace]

Originally Posted by angryatebay

Just created a new account, so far so good but I have not listed anything yet and I'm not sure how to proceed. My old account has a limit of 60.000 items, the new account has only 10 items, since both accounts have all the exact information, is there any way to raise the limits on the new account to something usable?

Good to hear you have created another account.

If your giving 10/650 limits you have to sell an item and then 30 days after the item is sold you can ask for an increase.

Don’t list a risky item with those limits list a £10 toy and then 30 days after it’s sold ask for an increase.

I normally get 100/5000 or 250/5000 limit when I ask for an increase.

[angryatebay]

But I opened a new business account not a personal one, I gave them my company number, linked my business account, all real and verifiable information, is it normal to get just 10 listings per month? Is there any way to increase the limits to something manageable faster or do I really need to go out and buy crap at home bargains to sell at a loss and wait a month until they review my limits? Sounds unreal that they expect businesses to do all this just to sell on ebay, what's the point of even creating a business account? At least with the personal account you get some free listings.

[samspalace]

Originally Posted by angryatebay

But I opened a new business account not a personal one, I gave them my company number, linked my business account, all real and verifiable information, is it normal to get just 10 listings per month? Is there any way to increase the limits to something manageable faster or do I really need to go out and buy crap at home bargains to sell at a loss and wait a month until they review my limits? Sounds unreal that they expect businesses to do all this just to sell on ebay, what's the point of even creating a business account? At least with the personal account you get some free listings.

I only create personal accounts not business accounts. Limits are normally high if everything all stacks up well good ip, real information, no links to suspended accounts.

If you ring up or message through live chat you can explain you have a business and you require more limits to sell your items.

Normally you have to wait 30 days after 1st item has sold. You don’t need to sell loads of items. I only sold 1 and that was it next month limit was 250/5000 after requesting an increase.