| sadbay | 03-25-2024 06:48 PM | 15 year account suspended Been a while since I posted here, I didn't have any ebay issues recently. But a few days ago I got that dreaded your account has been suspended email. I tried to call customer service and beg my case but nothing they treat you like a scammer.
The reason given for my account being suspended is 'abusive buyer'. Last thing that happened on my account was I had a problem with a parcel and had opened a case and got a refund. Few days later ban hammer. Last time I had opened a case before this was years ago. So wasn't like I was constantly opening cases. I used this account for buying and selling (I realise now..thats wrong)
Seems incredibly harsh. I can't belive my account is gone for good, is there any chance to get it back?
If you say you were hacked could that work? Thanks |
agent006140 | 03-25-2024 06:50 PM | Re: 15 year account suspended what is the item? |
sadbay | 03-25-2024 06:56 PM | Re: 15 year account suspended Quote:
Originally Posted by agent006140
(Post 1238143)
what is the item? | It was a laptop. Tracking showed it was delivered but I think it must have been stolen as was gone when I got home. I guess ebay didn't believe me and yet they give me a refund. |
agent006140 | 03-25-2024 07:22 PM | Re: 15 year account suspended If tracking shoes delivered then seller protection kicks in ,seller gets to keep the money.
Ebay lost money refunding you out of its own pocket,so .
Ebay is protecting itself,it could happen again as your neighbor hood is not safe or you are not doing a good job securing your home? |
murdered_by_ebay | 03-25-2024 08:24 PM | Re: 15 year account suspended the main mistake here is to buy such items on an older ebay account that is able to sell
ebay do not do any checks on buyers so nothing would stop you from opening a new buyer account under any details you like and you can open cases there without problems or even do chargebacks
but a potential seller account is gone |
agent006140 | 03-25-2024 08:39 PM | Re: 15 year account suspended If you say you were hacked could that work? Thanks
---------------------------------
Ebay has a way of tracking you when you sign on ,what you browse and what you buy,if you are using your regular device,then it must be you.
Paypal does the same , |
yobar | 03-25-2024 09:32 PM | Re: 15 year account suspended Hello, I'm very sorry about this, it happened to my sister's account, it was 8 years old. 345 sales made, 98% positive Facebook, maybe 27 purchases.
never an open case in sales or purchases.
I received the email informing me that I couldn't sell any more and that I was a danger to the community, I didn't understand that...
what did I do:
1. I opened several tickets and they did not respond
2. I called twice and asked what the problem was and they told me it was under the seller's standard. In this case I simply lost 8 years of a large account.
What I recommend:
If you need to continue selling on eBay, get a new stealth account to sell, if you want to make purchases too, find a second account. |
murdered_by_ebay | 03-26-2024 05:28 AM | Re: 15 year account suspended Quote:
Originally Posted by yobar
(Post 1238149)
Hello, I'm very sorry about this, it happened to my sister's account, it was 8 years old. 345 sales made, 98% positive Facebook, maybe 27 purchases.
never an open case in sales or purchases.
I received the email informing me that I couldn't sell any more and that I was a danger to the community, I didn't understand that...
what did I do:
1. I opened several tickets and they did not respond
2. I called twice and asked what the problem was and they told me it was under the seller's standard. In this case I simply lost 8 years of a large account.
What I recommend:
If you need to continue selling on eBay, get a new stealth account to sell, if you want to make purchases too, find a second account. | the case you described is only possible if high risk / expensive items were sold otherwise ebay tend to send warnings about low performance for several months before taking action and even that is usually a reduction of selling limits but if bigger amounts are involved they just clip the shop regardless of age |
Re: 15 year account suspended Hi,
I would recommend to call them again!
One of my accounts got suspended "too many undelivered items" .
I kept calling them back and on the fourth time honorable British man
re instated My account ( be advised it was 100% legit eBay business account) |
SaiJin | 03-26-2024 08:35 AM | Re: 15 year account suspended Quote:
Originally Posted by sadbay
(Post 1238142)
Been a while since I posted here, I didn't have any ebay issues recently. But a few days ago I got that dreaded your account has been suspended email. I tried to call customer service and beg my case but nothing they treat you like a scammer.
The reason given for my account being suspended is 'abusive buyer'. Last thing that happened on my account was I had a problem with a parcel and had opened a case and got a refund. Few days later ban hammer. Last time I had opened a case before this was years ago. So wasn't like I was constantly opening cases. I used this account for buying and selling (I realise now..thats wrong)
Seems incredibly harsh. I can't belive my account is gone for good, is there any chance to get it back?
If you say you were hacked could that work? Thanks | Not really, account is gone. Period.
You have backups right? |
Re: 15 year account suspended Quote:
Originally Posted by 99p
(Post 1238165)
Hi,
I would recommend to call them again!
One of my accounts got suspended "too many undelivered items" .
I kept calling them back and on the fourth time honorable British man
re instated My account ( be advised it was 100% legit eBay business account) | Nice success story :thumb: |
agent006140 | 03-26-2024 08:42 PM | Re: 15 year account suspended so there is more than one case,latest is the laptop?
most buyers will contact USPS,and file a FBI report.
Unfortunately since tracking shows delivered,USPS would do nothing.
if seller insured the package,it wont get the money either |
sadbay | 03-28-2024 07:37 AM | Re: 15 year account suspended Quote:
Originally Posted by agent006140
(Post 1238206)
so there is more than one case,latest is the laptop?
most buyers will contact USPS,and file a FBI report.
Unfortunately since tracking shows delivered,USPS would do nothing.
if seller insured the package,it wont get the money either | I mean in the whole history of this 15 years account I maybe opened a couple cases. This was ther first case I had opened in maybe about a year or two. I don't know about those things as I am UK. |
sadbay | 03-28-2024 07:40 AM | Re: 15 year account suspended Quote:
Originally Posted by SaiJin
(Post 1238168)
Not really, account is gone. Period.
You have backups right? | Sadly no I was very naive and didn't really know about this stuff I thought only if I did something wrong I could be banned :( |
Re: 15 year account suspended Quote:
Originally Posted by sadbay
(Post 1238281)
I mean in the whole history of this 15 years account I maybe opened a couple cases. This was ther first case I had opened in maybe about a year or two. I don't know about those things as I am UK. | decent track record but being in the UK doesnt change things |
agent006140 | 03-28-2024 09:13 AM | Re: 15 year account suspended Quote:
Originally Posted by sadbay
(Post 1238281)
I mean in the whole history of this 15 years account I maybe opened a couple cases. This was ther first case I had opened in maybe about a year or two. I don't know about those things as I am UK. | It is possible Ebay has a certain amount it is willing to lose per account,so if you exceed that amount,it is goodbye ! |
Re: 15 year account suspended Quote:
Originally Posted by agent006140
(Post 1238291)
It is possible Ebay has a certain amount it is willing to lose per account,so if you exceed that amount,it is goodbye ! | or series of losses in a row |
sadbay | 03-28-2024 09:59 AM | Re: 15 year account suspended Quote:
Originally Posted by agent006140
(Post 1238291)
It is possible Ebay has a certain amount it is willing to lose per account,so if you exceed that amount,it is goodbye ! | This seems likely, as there was not alot of cases in a row or returns or refunds. It was this case and then last thing I got a refund on was about a year ago approx.
I did get some interesting information though from an agent after most say they can't tell you anything. The agent revealed the seller of the laptop had appealed the case and as I result I got banned. When speaking to an agent they were going through my account and asking about previous refunds I received in the whole history of the account including things that cost £2, that I didn't even open a case and it was the seller that has made a mistake when selling, can't beleive they take this into account. Crazy. |
sadbay | 03-28-2024 10:00 AM | Re: 15 year account suspended Quote:
Originally Posted by rsot
(Post 1238289)
decent track record but being in the UK doesnt change things | Yes I just meant we don't have usps or fbi here but I guess the equivelent may apply |
Re: 15 year account suspended Quote:
Originally Posted by sadbay
(Post 1238299)
This seems likely, as there was not alot of cases in a row or returns or refunds. It was this case and then last thing I got a refund on was about a year ago approx.
I did get some interesting information though from an agent after most say they can't tell you anything. The agent revealed the seller of the laptop had appealed the case and as I result I got banned. When speaking to an agent they were going through my account and asking about previous refunds I received in the whole history of the account including things that cost £2, that I didn't even open a case and it was the seller that has made a mistake when selling, can't beleive they take this into account. Crazy. | sadly, it's hard to predict the amount of buyer returns/cases that lead to ban but it appears this threshold has been reached.
on a side note, I use different eb accounts for selling and buying to avoid this kind of potential issue.... |
solefoodbk | 04-06-2024 10:54 AM | Re: 15 year account suspended When you get suspended from selling sometimes they still allow for buying. Is that not possible the inverse? I have to imagine getting suspended from buying is pretty hard, unless you're doing chargebacks.
I don't see why you cannot speak to trust & safety and at the very least have you blocked on the buying side with ability to sell? If its a 15 year old account with active selling history usually they will be forgiving. |
agent006140 | 04-06-2024 03:51 PM | Re: 15 year account suspended you can have selling privilege banned or buyer privilege banned,
A woman who lives in rural Mexico buys cheap trinklets on Ebay,sellers would just send by first class mail with no tracking and often they are stolen,so she would file INR.
Ebay suspends her buying privilege as she is a hazard to sellers. | All times are GMT -5. The time now is 04:08 AM. | |
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