MC010,MC067 and MC081 PLEASE HELP..!

[sweettina]

Hi

I opened an account 2 weeks ago and then ebay sent me this message

MC010 Notice: eBay Account Limited - Verify Identity

To maintain a safe and secure online marketplace, eBay may require additional verification from sellers from time to time. As part of our verification review we have placed your account on hold, the hold prevents you from buying, selling and sending member to member messages. Your active listings will not be searchable during that period.

We'd like to arrange a telephone call to discuss recent activity on your eBay account and review the hold.

Follow the instructions on this link to schedule a time for us to call you:

https://www.scheduleonline.com/servi...rification.php

You can schedule a call with us any day of the week between 09:00 to 19:00, and the call must take place within 5 days of you receiving this email.

To minimise the risk of further disruption to your account we'd ask you to book your call within 24 hours of receiving this email. If we're not able to discuss your account in person within this timeframe this may lead to action being taken including suspension.

We appreciate your cooperation in this and look forward to reviewing your account with you as quickly as possible.



Regards,

eBay Trust & Safety team


H63510


MC067 NOTICE: eBay Listing(s) Cancelled


Your item(s) have been ended due to a restriction on your eBay account. Any fees associated with these listings have been credited to your account.

We will send you a separate email containing further details of the action taken against your account.



Thank you for your cooperation in this important matter.

Regards,

eBay Trust and Safety


H12624


I choose a date last week for ebay to call me today in the morning but I didnt recevie any phone call from ebay. I logged in to my ebay account to find out why ebay didnt call me. I checked my messages on ebay and got this message.


MC081 NOTICE: eBay Registration Suspension -

We regret to inform you that your eBay account has been suspended.

*Why did we suspend your account?

From experience we know that certain items and actions are more associated with fraudulent activity on eBay than others. As a precaution, we suspend an account if it gives us cause for concern. We then ask for more before we reinstate the account.

Please understand we're not accusing you of fraudulent behaviour. Our top priority is to ensure that eBay remains a safe and reputable place to buy and sell, so we'd like to confirm some of the information you've given us.

An account suspension in these circumstances is covered in the eBay User Agreement under the heading "Abusing eBay".

If you wish to chat to one of our customer service agents through the Live Chat function please follow the below link.

eBay Live Help


For more information, open a new browser window and paste this link into it:

eBay User Agreement

*Here's what you should do now:

Please send us all of the following information and we'll review your account:

1) Proof of name
2) Confirmation of your registered address
3) Proof that the item/s you listed are in your possession

You can find out more details on the types of acceptable documents, as well as how you can upload your documents and here:

eBay Requests for Proof of Identity and Ownership of Items

Please be assured that eBay treats your personal information with the utmost care. We always destroy documents after we've reviewed them.

*What happens next?

Please allow three days for us to review your account after we have received your documents. We'll then contact you via email. Your account will remain suspended until we receive and review these documents.

We appreciate your cooperation and look forward to your response so that we can resolve this matter as soon as possible.


Regards,

eBay Trust & Safety


H12570


Please advice me what sould I do? I dont know why ebay cancelled all my listings and also suspended my account. confused:

[oompaloompa]

just more common than it used to be...maybe you tried to sell too fast, but they often do not call, so you need to call them or at least email them to get a re-schedule, after the call you may get reinstated straight away, but more than likely you will be asked to fax ID in.

[sweettina]

Originally Posted by oompaloompa

just more common than it used to be...maybe you tried to sell too fast, but they often do not call, so you need to call them or at least email them to get a re-schedule, after the call you may get reinstated straight away, but more than likely you will be asked to fax ID in.

Thanks for your reply. I will email them my documents let see what they will do after they review my documents.

[sweettina]

Ebay is asking me for this information:

2) Proof that items you've listed are in your possession

For each of the items you've listed on eBay, please send us copies of
either:

- receipt, bill of sale, dispatch or sales invoice
or
- agreement with your supplier


Can i send them the post office receipt? I have posted few parcels to the buyer so can i use receipt of that?

Please reply

Thank you

[stickmade]

Well for proof of possession, i took pictures of my inventory and put a piece of paper with my ebay ID, name etc.. IT WORKED :-)

[sweettina]

Originally Posted by stickmade

Well for proof of possession, i took pictures of my inventory and put a piece of paper with my ebay ID, name etc.. IT WORKED :-)

did you send your picture with the items? or just pictures of the items?

[smithgroup]

Sounds like they (stickmade) just put a piece of paper with their ebay ID name written on it in front of the inventory and sent it in.

They just want to know you have what you say you have and that you aren't just making up ⊗⊗⊗⊗ stuff to sell.

I bet a dollar this 100% has to do with the category that you are listing in. You must be listing in a highly regulated VERO category.

[revskank]

I got this one on my first item listed a few days back, not a vero item either, just a second hand watch! account was reinstated this morning. Send the documents to them by replying to the email they send telling you of the MC081 and they will fix it double quick. It took 2 days and my account is up and running again!

[sweettina]

Originally Posted by revskank

I got this one on my first item listed a few days back, not a vero item either, just a second hand watch! account was reinstated this morning. Send the documents to them by replying to the email they send telling you of the MC081 and they will fix it double quick. It took 2 days and my account is up and running again!

I did reply to the email but they said that they no longer use that email id