Forum

Account Below Standard - Help
 

Hi,
My account fell below standard because of low DSR scores on Item AS Described. The account is probably 10 years old with 550 positive feedbacks. It only has 4 negative feedbacks.

I haven't been selling on this account, but it is now linked to my other account and I have limits placed on how much I can sell.

Should I just delete all accounts and start over before my account is suspended? Will this account become suspended and really create a problem? Will I reach standard performance if I just don't sell on this account for awhile?

Thank you,

Jason

1. You cant delete accounts, so if you wanted to start off fresh you need to come up with completely new info for literally everything. This isnt a knock on you, but you sound very inexperienced, so you may want to buy the book and read it thoroughly.

2. I would not bail quite yet. Try to get the buyers that left negatives to remove them. Refund shipping, work something out with them, etc, but do what you can, since you do have a nice amount of feedback.

3. Sell some items that are guaranteed to get you 5 Star DSRs

4. Do the right thing on eBay. Dont sell f.ake stuff. Tell the truth on your listing. List as described. Ship items immediately with tracking. All the obvious stuff.

Deleting accounts will do nothing if you just plan on reopening accounts with the same information. They have you on record permanently.

IF I don't sell on this account anymore, will it get suspended or will it go back to standard or above standard ratings?

Is there a way you can salvage the account? You do have 3 months to bring up your scores before the will restrict you. Once they do, you will be able to buy, but not sell on any accounts. At that point, you will have to go stealth with different info, as stated in this forum. Once you start selling again, you will have to make changes and improve your weak area or you will just keep getting restricted. Good luck! :pop2:

I have like 10 low 1-2 DSR for Item as described. I have like 550 positive reviews, 3 negative reviews and over 1000 sales, but I guess that doesn't matter.

What I'm thinking. If I close this account and then open another account - they can't link the new account to a suspended account because my account isn't suspended yet. Its just below standard. Would this work?

Or, should I just sell off of my other account and leave this account alone until the problems eventually clear up...or will ebay suspend this account eventually? My other account is linked to this sub standard account.

All I'm trying to do is run a side business selling discount appliances and eBay treats you like a crook.

Like I said, it doesn't matter what you do until you improve the DSRs. I only had 4 in the area of shipping time. They watch for 3 months then you are restricted if it doesn't improve.

It appears you might be restricted since 10 is a high number. If you start another account using the SAME information, it will be restricted from selling as well.

See if you can salvage the account before you do anything. If you are pretty sure it will be restricted, I would create a stealth and let it mature while you work on your current account that way it will be up and ready to go if you need it.

Do you need the link for the stealth guide? If you plan on going stealth, trust me, you will need it! :pop2:

Thanks for the info. Its not restricted from selling yet, but I do have selling limits on it. I'll try to get the DSRs improved. If I don't sell on it, will it improve over time?

Thank you,

Jason

For something that bad i would just dump the account and do a stealth one.

Even if you do bring it up a bit and can sell. You will never likely get it high enough to be a TRS and get the discount on fees.

I would eliminate the stress and start over. BUT only after you learn some things about auctions.

How are you a 10yr seller and still allow yourself to describe items inaccurately like that. you said all your faults are in the as described areas. That is not good.

Get the book as mentioned above and read it 10 times if need be. Then research these forums for more advice. THEN go to ebay and read the rules and such before you even list another item. Making another stealth account now would be worthless unless you get all of the mentioned items down pat.

I only have 4 negative reviews over 1000+ transactions. I sell small appliances. Sometimes the appliances were sold with dents, scratches which were described in the listing. The customer doesn't read that, purchases the item and then leaves a low DSR saying item wasn't as described. This isn't my fault. Of course, once they leave that feedback, it can't be changed or removed.

2-3 of my negative reviews occurred the same way. Customer purchase something that is as is, doesn't realize it and leaves negative feedback without contacting me.

I always take care of the customer, I always refund pay to return, etc. - but once the feedback is left, there is nothing I can do right?

The customer can't change those DSR scores now right??

Feedback can be changed. Read the feedback page on Ebay's site page. The buyer has to agree to it, but you need to work it out with them first. Do not send them a revision notice first. I read somewhere that Ebay can revise the DSR, but only in rare cases. I don't know how true that is. I agree with KingRay about never having the top rated seller/powerseller status. That would be very hard, if not impossible. :pop2:

Here are my DSR stats. So is this impossible to fix?

Transactions: 623
See your reports
Average detailed seller ratings Your average Low ratings
(1s and 2s)
Item as described 4.57 2.41% (15)
Communication 4.86 0.48% (3)
Shipping time 4.84 0.80% (5)
Shipping and handling charges 4.99 0.00% (0)

Wow, that item as described is bad news. It has higher standards than the other 3. You will have to have A LOT more sales to get that up. I think the threshold is 1% for that category. It is a matter of time, because you only have 3 months to improve. The problem is they have probably limited you, so you won't be able to sell enough to get that score up by then. I would create that stealth account soon because you will have a selling limit of 10/$1000 for 90 days if it is a personal account.

yes that is very bad. Actually all of them but shipping charges are bad.

As to you saying you list what is wrong but they dont see it. That just means you need to put it in bold in its own paragraph or something because what you are doing isnt cutting it at all.

I would do what the other poster said now and get a backup account ready to go. As described is one of the most looked at DSR's by ebay from what I have seen. And that is the one you are rated so bad in .

You need to really look at how you list your items on your next account or this one when trying to fix it. When people are not seeing what you wright about damage is because a you have either hidden it in the text where its just there if they read it all or you are intentionally making it less noticeable so you get top dollar. Either way you need to change it 100% to make it work for you. Just a fact we all have to deal with.

with 1000 feedback it will take forever for you to correct that number. Probably several thousand more to just up it to 4.9 or so. I have one account with about the same feedback and it has taken nearly 300 DSR's to up it from 4.88 to 4.99. That is with NO 1's or 2's at all.

So I have another account that I created and linked this account. That account is in good standing with a $5000 limit, which I can work with. My question, if I shut down the main account before it gets suspended, would the other account stay live and active and can I keep selling off of that one??

No it will go down also.... Im sorry to say :(

I would make new stealth accounts and try to salvage these old accounts with small listings that will sell well and get you positive feedback. Until eb ay drops the ax on you, you aren't done.

What is the easiest thing to sell to improve DSR?

Easiest thing to sell is my idea - my cut is 20% =) ha

If you can't find your answer on the forums, you might want to take Rsot up on the offer :clap:

I tried selling iphone screen protectors - local pick up for $.1 each. Problem is, I can only sell 84 of them. This isn't going to do much for my DSRs at all....

You need to be careful of feedback manipulation. Are you limited on how many items you can sell? Do the math. If you sell 84 more items that will give you a total of 707 sales. With that amount, to have 1%, you can only have 7 low DSRs for Item not described. Move on, there is no way you are saving this account.

You would need to have 1,500 sales with perfect DSRs to meet the 1% criteria. Ebay gives you 3 months to improve your scores. At the point you are at, they have probably limited your selling amount. You would have to have 877 mores sales. It is a VERY grim picture. I used to teach algebra :eek: ...I am in Kindergarten now :cheer:

ugh..thanks for your help.

Buy the stealth guide, it is worth a million $$ :thumb:

I was in nearly the same exact situation. 10+ year old account and I thought I could get away charging huge shipping but it got me in trouble with the number of low DSR scores. We used to get away with this back in the old days, but now it's a problem. So, there were to ways to solve this problem:

(1) Free Shipping - every feedback I got, would be an automatic 5 stars in this category.
(2) Volume Sales - 400 feedbacks in 3 months, means they only count the last 3 months in DSR vs. 12 months for lesser volume sales. Find any cheap stuff at 99 cent stores, coupons, whatever you can find to barely break even. The volume sales will keep you in the green.

I got under the 2.0% maximum for the shipping & handling DSR category for 12 months, and now I'm about to go 0% with 5 stars once they start rating me for 3 months this next evaluation. Took a ton of work, but I wanted to keep my 10 year account.

Go stealth with the stealth guide :amen:

His weakness is in the item described area. That has the smallest percentage allowed. I think it is about 1%. When your scores are above that point, you are LIMITED in how much you can sell. Like I said, he would have to sell a lot to get the % down. I would like to see your game plan for Jaymay75 and how this will work. Jaymay needs to get a stealth prepared. before this current account goes down. Go stealth..don't play by Ebay's rules...you will lose! :pop2:

My game plan for jaymay75 is to aim for 400 feedbacks within 3 months to get his DSR's rated for only 3 months vs. 1 year. Be creative. I was even selling my packaging material I bought in bulk. I calculated the price so that I eek'ed out to cover all postage and shipping material costs to break even.

He should also prepare for the worse and research setting up stealth accounts. That why I found myself here. I researched stealth accounts because I thought my account would get suspended. But I haven't gotten suspended (yet) and my DSRs continue to improve.

How do you suppose he will reach 400 quicky when this message clearly reads he is limited to 84 sales? He has 3 months to improve. :suspicious:

I have an account that is 10/1000 with limits because of DSRS (4 low ratings). This account is toast f or the most part. Not much i can do. I had idiot buyers... 1 buyer sent money.. paypal put a hold on it to investigate... she freaked out, left me a negative because i refused to ship. I call her up, and it's a NYC hotel and nobody knows WTF she is.... I call ebay and they tell me, we'll make it so she has to change her #... i was like, what good is that? She left me a negative and low dsrs... I have some scrub in puerto rico claim my items are ⊗⊗⊗⊗.. leaves me 2 neutrals with 2 low dsrs.. i went from TRS in june, to BELOW standard and limited to 10 items in august.

I didn't even do anything wrong really lol

Oh and another dude, who leaves negatives claiming you sent him a empty box. if you review his feedback... Other sellers reply to their own positive feedback telling how he did the same thing... i contacted ebay again, and nothing came of it. Here we have a guy who buys stuff.... leaves negatives and claims non receipt, and doesn't open cases... because obviously he received it. I saw at least FIVE sellers with the same "reply" on his feedback saying about his scam. Ebay did nothing

Ship your items the same day and you complain/retard buyer rate will be less that 1%. FACT

I sold 85 items yesterday. All penny auctions and stuff lying around the house. I donated all proceeds to charity. At least I'm trying to improve. See what happens.

@jaymay75, that is a good start - hope the feedback and DSRs come in timely for you and elevate your account.

Yea, my tips won't work as 85 listings is severely limiting. But I do suggest attempting to use his limit monthly to improve his metrics. Really work on the item description and add more pics. If more than 85 listings is still necessary (550 feedbacks in 10 years?) then read up on stealth. Do research on the book before starting.

Researching? Who are you referring to? Jaymay?

That begs another question... i have an account that is below standard... meaning 1 dsr from being normal..well border normal. i still can sell like 3k a month this account. Should i just go balls to the walls with it because i know when the 1 month or so review comes and i am still nowhere near the 1% they require... at least i had maxxed out my sales... or just let the account age and hope the dsr's etc... problems go away in 3-6-9 months? This account is about 8 months old

I would only max out the sales if you are careful and keep people happy. I don't know about waiting it out. I didn't do that. I know about the % issue, selling limits, DSRs, etc because that is what happened to me. I kept selling and it was a losing battle because I couldn't sell nearly what I needed to in order to improve the scores for shipping time. Also, mine was when they first started the DSR "checks" and I didn't realize you could get indefinitely restricted because of it.

That's why i was saying, if i get indefinitely restricted or limited to 10 items like on another below average account of mine... it might be best to take advantage of my old limits. heh

If it will eventually fix itself because of dropping off over time, i'd be cool with that. But i don't think it works that way. Open cases are my problem. People NEED to know that opening a case is last resort.

Open cases should of never been counted, it should only be unresolved cases where it takes ebay manpower to mediate. If a seller fixes the situation... like how it does on paypal disputes, it shouldn't count against them. Why on paypal does it not effect you, but on ebay it does.

Annoying

I agree with the unresolved cases. There are too many buyers that have evil intentions. We can't prevent all the cases, but we can resolve them. I'm not sure about leaving an account for awhile to see if the situation improves. I would go ahead and max it out. What do you have to lose :clap: Do you have a back up stealth account in place when/if this one goes down? :shocked: