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What is VERO ? Understanding VERO. So I can just vero anyone I want? Vero examples
 

So I just got canned (again)

I sell prints of pictures which are my own works and the copyright is owned by me. I've had 2 IP lawyers take a look at my business and make recommendations on how to stay within evilbay's intellectual property rules. despite their work, I got chopped once again.

now the thing is, I set up a new account about 2 months ago and was selling my items very cheaply because I hooked up with a new manufacturer who halfed my production costs. because of this I was offering my items at very very good prices.

so in the space of a month I'd done 250+ sales (more than double my usual sales level), had no vero's, no listings removed for any reason. all of a sudden I get to 250 and bam! you are indefinitely gone.

I got a notice saying that a rights holder had signed a complaint and a number of listings had been removed. now the listings that were removed were completely at random. I've researched each person on the list, most are dead already (!) and there is absolutely no way that they all could have been connected.

It seems like some kid at T&S has just thought 'this guy's doing too well, too quickly. I have a **** job working for ebay so I'm gonna mess with someone else'

this is crazy - T&S are taking this dumping business to a whole new level. I cannot believe that you can get canned completely out of the blue like this. no listing removed, no take the vero tutorial, etc etc.

I wonder if there is some kind of review when you hit certain sales levels - being number of items or $$$ amounts.

any thoughts anybody?

j

Canned again
 

I sell prints of pictures which are my own works and the copyright is owned by me. I've had 2 IP lawyers take a look at my business and make recommendations on how to stay within evilbay's intellectual property rules. despite their work, I got chopped once again.

It says in the beginning of your post that all the pictures are your own. But then you said you contacted the rights owner and they are almost all dead. I can tell you right now if you are selling anything that can get you VERO'ed, then stop selling it. because e-bay will eventually catch up with your and can you again.

that's not correct, I haven't contacted any rights holder. the issue here is that previously the vero email would contain the details of whom the complainer was. this one didn't state who had complained and the whole list had no common link running through it. it was almost like someone has just decided that they didn't really know if what was being sold was ok, they'd just can me anyway and let me deal with the consequences.

for the record, I sell charicatures of people. I have made these myself and these are not vero items. I have lawyers advise me on all aspects of the listings, right down to how to word the listing title and what not to say in the description. these guys did this after studying ebay's vero policies

the point is, even though the items comply with vero regulations, they've booted me off again

If you can get eBay to investigate, that would be good. I suspect it's some competitor making ⊗⊗⊗⊗ reports.

That's sounds like eBay to me. EBay doesn't investigate VeRO complaints; all they do is take action. What ever auctions are being removed, I would stop trying to sell them on eBay. Use another venue to get them sold. If I were you, I would start your own website and start selling there as a backup. I know eBay is your traffic, but if you can cut out the middleman, you're in a better place.

What is VERO ? Understanding VERO. So I can just vero anyone I want?
 

I am trying to understanding VERO.

So what veros do is they pick someone, file a VERO complaint, and just vero anyone they want and they get their auction taken down and maybe suspended. Is this true?

No, Unless you are a major company they wont take any notice of you and use any excuse to do nothing. On their site they recommend 4 firms concerned with copyright and patent protection they work with. The copyright owners use these firms to monitor online auctions. These firms probably have good personal contacts with ebay and can get things done. The fact that Ebay recommends these firms might indicate they are connected to ebay as subsidiaries which earns fees for ebay!

I thought people could register their auction pictures in VERO and VERO those that steal them.

And that competitors could VERO other competitors.

???

The whole system is crewed up. Competitors can get you vereod too just as fast. The whole system is screwed the hell up. If a big competitor want you gone your gone.

Also you can contact ebay and pose as law enforcment and get auctions and users suspended that way as well. Ebay must react to any law enforcement request regardless if they show proof of who they

this is not a easy thing to do, believe me .you have to have a phone number and the number of your police station. if they actually call then the police might get pissed that someone was pretending to be a law enforcement and then you really might get in trouble, after all you reported them from your ebay account which has an IP that can be routed.

"after all you reported them from your ebay account which has an IP that can be routed."

LOL you can make a 0 feedback ebay account using Tor.

But on the subject, how does a competitor VERO another? They aren't a company though? Do they impersonate the company? Do they just claim someone is violating a company's VERO? What?

Yep, they just claim sone false BS to get the other person kicked off. The seller the makes Ebay the most dough wins..and the other one goes bye bye..

also how do you use tor?? I tried using but cant figure it out

You can't BS VERO. They have someone that represent a particular brand/company (i.e. LV, Chanel, Tag Heuer etc.) that identifies certain violations (i.e. Trademark Infringement) which can be reported to ebay or they have the ability and authority to do so themselves, and the listing will be taken down - no questions asked. That's for the big companies. If its some small company, you'll most likely have to provide proof that you have the right to that trademark/copyright before any action is taken.

One time, I added a word "TANK" to a watch I was selling that was the style, a huge rectangular TANK style. It was taken down because there's another watch which is branded as TANK. Yup, can't even use the work TANK anymore (for watches anyway).

basically what I was saying is that some big powersellers has just as much power on ebay as a big company who veros sellers.

In trouble with VeRO member.
 

I had a listing removed a while back by a VeRO member and a few months later i get this email from them asking where i bought the product from, who i sold it to and for how much. They also want me to send them all of the products i have. When i purchase these the seller told me they were legit, well there not. When i figured that out I stop selling them and donated the rest to GoodWill. By this time i had already sold a few and received great feedback from the people who bought them. So if you were me, what would you do? Thanks in advance.

I would tell the VeRO member, I stoped selling the item and that the items were mine. I'm not sure if that would help, VeRO memebers usually just get my suspended.

Vero Items on Ebay
 

I figured I would start a thread about listing brands that most of us have had trouble offering on eBay. I personally found that some Brands get attacked more often that others. Before I list the brands I've had trouble with, perhaps an Admin could OK this thread? It does involve eBay Suspensions...By all means, I do not want to convey the idea that selling Vero items are OK. Vero Items should not be sold on eBay for several reasons. I am suggesting only a list of brands and perhaps a short description with it.

I can give you my Vero Probs, all Legit items, My dad + I had collected Rolex Memorobilia for many years, once I got hooked on ebay, I got powersnipe, then I couldnt wait for the auctions to end, I would sit and wait for them , anyhow after spending many cd's on collectibles, it got old, many duplicates, some things we shouldnt have bought, particular interest was NOT in the watches themselves, but the Goodies that they give away, SO to make a long story short, combining what we bought on ebay, literally racking up 4 power seller accts in no time on just buying, and attending auctions, estate sales, we were getting so many pkgs, the postal guy left tubs all the time, we';d open the stuff, admire it, and place it in a new laundry basket, after a year or so, we had enough to stock a small store, So, I decided to start moving some on ebay- The ROLEX items are the MOST sought , most Vero'd in my opinion, I even had direcet conversation with their Counsel, Gibney + Assoc, I challenged every time they took an auction down, come to find out- My Items were taken down NOT
Because they were fraud/copies, BUT... because they were the REAL DEAL--the DEALERS items, Ebay was ok with them, but Gibney does not want them in the public hands, so it took me 15-20 warnings, and i kept re-wording, etc, but they NEVER explained the real reason until it was too late.. ALL they ad to say was NO dealer items, I guess that was too easy, NO, the wording was always either infringement or INducing,etc. So, Hard Lesson learned, even my PS acct manager, Kim was really nice, she herself appealed my case to the Top level T+S- no luck, I then wrote to MEG @ Ebay+ surprising I got a response-same decision. My ADVICE- NO ROLEX as a newbie, I never dealt in the watches, but first hand, the Boxes, the stands, the dealer plaques, the clocks, forget about it!

There are tons of items eBay doesn't like listed. There was a list somewhere in the forums about top fraud related items eBay keeps an eye on.

Gibney are nice people. I had one listing removed, provided them with the evidence and they contacted eBay to re-instate the listing. Was all done within like 10 minutes too.

I have come to find out that either replica or the real deal TIFFANY items are not liked on eBay. I did purchase an actual silver Tiffany ring from Tiffany's and it got kicked out. I did acquire some replica Tiffany items and also got knocked off from another account. Perhaps displaying the receipt in the picture may help you sell Authentic Tiffany but if not real, don't even bother.

Aspkins, I would really like to see that list of TOP FRAUD related items. I'm unable to locate it...

Hey, as a -0- fb seller, did yo uknow u cannot even list a Montblanc Ink pen refill for $4.95? So, Montblanc is definitely on their list... (I have to list as Montblan on the main line, then create a second title line Using MONTBLANC, it throws the search off.. dont know what else to do?? I was NOT aware there was ⊗⊗⊗⊗ ink pen refills??

Ebay VeRO Suspension
 

Have been suspended off Ebay since Monday due to a VeRO Member reporting me for selling a ⊗⊗⊗⊗! item.Sent the VeRO member all the photos of the listing and they agreed they had made a mistake.The VeRo member sent ebay an email to this effect.It now appears that the VeRo member sent his email to the wrong email address at ebay and as such i am still suspended for basically doing nothing wrong!!!!!!!!!Can anyone suggest a course of action before my business goes bump!!!!!!!!!:mad: :mad: :mad: :mad:

its hard to believe ebay would suspend you for only 1 VeRO.

yeah they usually give you three times before they will suspend you

Authenticity Of Vero
 

I am an Agent and sell Authentic Burberry items. Ebay has stated that VERO has stated I am seeling ⊗⊗⊗⊗. Last time I was suspended VERO admitted they were wrong and reinstated my Ebay account and also my listings.
6 weeks later I am suspended again for selling ⊗⊗⊗⊗. My issue is that there are lots of ⊗⊗⊗⊗ on Ebay which seem to always escape.I honestly feel that the Burberry VERO on Ebay is an Ebay seller who sees me as a threat.

Any suggestions how I can overcome this would be appreciated.

Hmm... that's hard. You're really going to keep being suspended over and over again depending on how the VeRO feels about you. You can't beat VeRO no matter what; I've tried for months with little effect. I think it's best to show eBay and the VeRO that you are legit, maybe add a side note to your auctions stating something about this. That could help...

ebay's vero quiz has said that people should put photosin the top of their auction to say they're legit.

I have asked the woman from so called Burberry to tell me why the items are deemed ⊗⊗⊗⊗. She has repsonded that she has again made a mistake.I have asked her if I can put something in my listing so that she is aware that the items are authentic. I am waiting to hear back. Bloody annoying. As per normal Ebay are a bunch of idiots. I have told them that I am a Burberry Agent and have been for the past 5 years. Do they care about that No not at all. Does anyone know how someone becomes a VERO?

If you have three or more listings at the same time and you get a Vero report, Ebay will suspend you

Yeah I noticed that there are Ebay sellers that also act on behalf of larger companies and designer items for vero..

Become a VERO
 

To become a vero, you have to be "the" person to give the final say so. You contact ebay, and they send you some forms and you sign them, swearing you're being honest, "under the penalty of perjury." I've seen MANY people join to "get" their competition. I am a graphic designer and had to join several years back (before my first suspension), due to other sellers stealing my designs. Essentially though, it's a very simple process that really anyone could do, which leaves a lot to be said about the "authenticity" of ebay's authenticity program!

Then again... I guess I should consider the source!!

Wanna laugh, I had an auction end on 11/4 and sold a Vero item. Got paid, shipped, and received good feedback. Yesterday, received an alert stating that the item I am selling is an unauthorized item and will be removed and fees will be returned. The funny part is I am currently selling the same item with a different color and same ad but different pictures. Ad is still running. Cant figure that out

Depends on whether there are someone to report you!
There are many people on ebay trying to be a FREE ebay police!
All sellers who are selling brand names are under the risk of getting reported.
Once there is a person reports you, your listing will be removed.
That's why sometimes, you only see one listing be removed, while there are
3 other same listing survive.

You cannot avoid to be reported. All these FREE policemen/women got too much
time in their hands! They do NOT care whether your goods are real or not.
They just want to make trouble for you. So, your stuffs won't sell and you
will be suspended.

The Dreaded VeRO
 

Thanks for the replies
The Vero was my 2nd one but it turns out that the item was as i thought genuine and the VeRO complainer has now agreed that this was the case,unfortunately this has cost me £100's in lost sales and confidence and surprise surprise no apology from anyone.:eek: :eek: :eek:

After how many vero message ebay will suspend the account?
 

Is anybody know, After how many vero message ebay will suspend the account?

Not many. :)

It generally takes 2 VERO messages from the same trademark holder. After getting one from a company, stop listing those items, otherwise the next one is a suspension.

imjustme if you got more than 3 but from different trademark, is there any risk to get suspended?