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  #1  
Old 01-12-2013
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Default MC 999 Verify call

after 2 new accts getting shut down for my failure to call in on the mc99 verify call, i took the plunge and now realize why people hate ebay.

call went like this
  • she asked about my product, where i get it.
  • she asked how long i've been at my current address
  • she had me confirm my bday 2x. I think in an attempt to trip me up
  • she ask for a previous address, i gave an old college address i remembered
  • she asked for something 10 years or older. when i told I dont know an address that old i have to go find something with it on it she said she'd wait
  • i inquired what the old address did to identify me and offered to send in drivers licence to here ( a bluff on my part) and she said no, she wanted an address 10+
  • at this point she became agitated. she needed address 10years old or older and then here computer would give her questions to ask me.
  • she said i was suspended and I thanked for making my first encounter with ebay so pleasant and she hung up.


I hesitated on just pulling a bs address out of the air thinking she would just Google it and see its not real. I curious what this data base is they use and how it could verify who I am.

Next call i'll be prepped with old address and dates i lived there.

Feel free to share questions you were asked so we can all be better prepared for these calls/
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  #2  
Old 01-12-2013
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Easy. Tell them you were living in a hut in Bolivia 10 years ago.
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  #3  
Old 01-12-2013
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Having the stealth info in front of you, a believable story as to why there is no record for you and a smooth talk usually works.
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Old 01-12-2013
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I use real addresses, but I have no connections to them...so then they cant populate any info on it. Then they always just say, okay everything is good.
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Old 01-12-2013
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I noticed that keeping fluent conversation is a big step to get account unlocked.
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  #6  
Old 01-12-2013
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Quote:
Originally Posted by john456 View Post
Having the stealth info in front of you, a believable story as to why there is no record for you and a smooth talk usually works.
why kind of story ?
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Old 01-12-2013
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Originally Posted by Packattack12 View Post
I use real addresses, but I have no connections to them...so then they cant populate any info on it. Then they always just say, okay everything is good.
did they correlate date to your addresses?
mine seemed to really want to tie my stealth name to a address 10 years ago.
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Old 01-12-2013
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Quote:
Originally Posted by Mr2005 View Post
did they correlate date to your addresses?
mine seemed to really want to tie my stealth name to a address 10 years ago.
About the time the staffer was talking 10 years ago, you should have let out a GREAT scream....
'OMG, the kitchen is on fire' and hung up the phone or say whatever else you could think of saying.

Waited a couple of hours.

Collected your wits. Then called back & tried again, ensuring you had all your info to hand.
Prying that far back is rarely going to go well.

Always control the phone call, never the other way around.
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  #9  
Old 01-12-2013
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Quote:
Originally Posted by balzac View Post
I noticed that keeping fluent conversation is a big step to get account unlocked.
Yeah, if you stutter kiss yo ass goodbye.
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  #10  
Old 01-12-2013
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Oh the irony... When our financial future depends on how much BS we can feed to a underpaid customer rep in india ...
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  #11  
Old 01-12-2013
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Quote:
Originally Posted by john456 View Post
Oh the irony... When our financial future depends on how much BS we can feed to a underpaid customer rep in india ...
That's the business we do.

They give us BS.

Let them enjoy what we give them back.

They made the rules. We play to beat them at their own rules.

I regard that as totally fair

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  #12  
Old 01-13-2013
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Try using a rural address that is not likely to have much if any data, and is hard to zoom in on, it makes it hard for them to cross check you. They have been known to pull up the address on Google maps and ask what business is around the corner, etc. So it must be a real address that Google can find, but not easy to zoom in on or street view.

Thanks for the 10 year tip, I will have 10+ years of addresses ready next time I call them.
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Old 01-13-2013
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You should have just pretended that you dont speak english and just played stupid like they do... Make up your own language and they will get fed up and just say forget it... Worked for me a few times....
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Old 01-13-2013
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When the conversation gets boring and silly like this, you should actually hang up - wait few hours and try for different agent. Has helped before
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Old 01-13-2013
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well, i just did the ebay survey on this call and the call, i was not kind to her or ebay. don't think it will accomplish anything, but I feel better.
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  #16  
Old 01-13-2013
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What is the name of the river that runs through your town?

What is the name of the county courthouse of the county you live in?


Someone from thousands of miles away in another country asking questions like this would make me want to pull out the bull horn and blow their ears into bits.
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Old 01-14-2013
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What is the name of the county courthouse of the county you live in? for real, I wouldn't know that.
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Old 01-14-2013
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Quote:
Originally Posted by Mr2005 View Post
What is the name of the county courthouse of the county you live in? for real, I wouldn't know that.
If you call you need to know things like this about the area of your account.

Google earth should be open and ready to use.
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  #19  
Old 01-14-2013
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Quote:
Originally Posted by Mr2005 View Post
What is the name of the county courthouse of the county you live in? for real, I wouldn't know that.
Either know as much as you can about the location OR

Change the method of making an account.

Dont have a shot in the dark with an address.

Use a PO Box or the like.

Consider using a DBA.

Options, options
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  #20  
Old 01-16-2013
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Out of 7 accts requiring calls this week seems US reps like to suspend accounts:
3x called phone number and had me tell them(different rep) the name of the agent was speaking to. unrestricted
1x asked to go whatismyip and verify ip unrestricted
2x(american rep) said could not be found and need fax id and utility bill
1x asked to verify address and unrestricted
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  #21  
Old 05-01-2013
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Quote:
Originally Posted by epain View Post
You should have just pretended that you dont speak english and just played stupid like they do... Make up your own language and they will get fed up and just say forget it... Worked for me a few times....
If they don't understand you, then they would ask you to fax your ID. This method is very risky.
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Old 05-01-2013
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I pretend to be hard of hearing. Then I repeat back what they ask all wrong. It is quite a hoot!
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