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Old 02-21-2013
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Default MC011 no guidelines?

I have just been hit with a MC011 but they ask for no invoices or ID like most sellers have. How do I provide an invoice (if they end up asking) if I have no contact with the person I got it off? Could I claim I got it off gumtree or craigslist and thus have no invoice, will that work?

Dear ***,

To help you be a successful seller and ensure a safe experience for the eBay community, your account has been restricted until additional information can be verified or obtained and we're able to confirm that your use of services meets the guidelines in eBay's User Agreement.

I understand that this process may seem confusing. Please let me explain a little more about it. We're committed to reducing both fraud and negative buying experiences on eBay. To maintain a safe marketplace, we sometimes restrict selling activity, end active items, or suspend accounts until additional information can be verified or obtained. These actions are not necessarily meant to be a reflection of your account's activity, but rather a preventative measure.

Learn more about eBay's User Agreement:
eBay User Agreement

To appeal process this restriction, please review the following guidelines:

Please reply to this email after the above requirements have been met and we will begin the appeal process. Also, please be aware that we may ask you to provide additional information to appeal this restriction.

We appreciate your cooperation in resolving this matter as quickly as possible, and we look forward to working with you in order to establish a strong selling history and successful business relationship.


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Old 02-23-2013
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What kind of items do you sell
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Old 02-24-2013
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If you have no contact with your supplier and did not get an invoice when you purchased your inventory, I would make one. Use your supplier's name and contact info, include what you bought and the quantity and price and make it look official.
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Old 03-02-2013
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eBay hit me up with the almost the same thing yesterday asking for invoices. A lot of my merchandise was ordered through DHGATE but only one is really suspicious. My question is whether or nor ebay verifies the invoices I send them. So far I've been researching and supposedly they don't but I wanted to get an opinion of someone who had the same experience.

They suspended both of my selling accounts, my buying account, my brother's buying and selling accounts. I can only assume it's because we live together and order/sell the same products.

Any help would be great.
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Old 03-03-2013
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If you have no invoices, you will need to be creative. PM a purple name (moderator) if you need guidance
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