Re: New Mc999 fax documents srm appeals Quote:
Originally Posted by lolzcat My question is: is this normal? Should I keep hounding them on the phone until I find out what's going on? Does anyone have any experience with this?
The last rep I talked to said it should have been resolved a few days ago and limits would increase.
Thanks so much! | Time frame is not unusual. Unless that rep put that statement in writing it may be simply words to get you off the phone line....
Would I hound them? I would make a humble pie sounding phone call and make that my closure. Either way you have taken action.
Like Speeder33 said, look over the account. See what the cause may have been.
PM me too if you have more questions.
Good Luck |