Is it better to push back against a VERO hit? - eBay Suspended & PayPal Limited Forums
eBay Suspension & PayPal Limited Forums  
Join Today
Register Subscribe

Registration is fast, simple and absolutely free so please, join our community today!

Go Back   Home > Marketplace Discussions > eBay Discussion! > eBay Suspensions

eBay Suspensions General issues related to eBay Suspensions. Mostly geared towards

Thread Tools
Old 11-26-2008
Junior Member
Join Date: Nov 2008
Posts: 93
Thanks: 8
Thanked 9 Times in 7 Posts
Activity: 1%
Longevity: 86%
iTrader: (0)
Default Is it better to push back against a VERO hit?

Grrrrr...another VERO hit. This time a flimsy MC019 so called "copyright violation" on a 20-year-old poster from a now-defunct poster company that had been in business for some 30 years (but the poster doesn't have many markings on it, just a catalogue number).

The last hit like this was some 63 days ago. To give some context, it's a bronze PowerSeller account, 2500+ feedback at 99.8% (4.7+ on all DSRs), and some 700 different poster listings per week.

The last hit was essentially the same thing, but they twisted it into a trademark/counterfeit thing when it was really just a couple of posters of Team England soccer players they didn't recognize. That was 63 days ago and the only other black mark, but it brought the "Policy compliance" all the way down from Good to "Failing". It was also a three-month "alert" in My Messages, whereas this one expires in a month, and I don't know what is the significance of that.

I don't depend on the item for revenue very much at all and literally have only 3 or 4 in stock, so not listing it anymore isn't a problem.

As for whether the complaint was legit, I don't think it was, but also don't think odds are good of convincing the VERO of that.

And so my question: Should I push back, and how? E-mail customer support? Try to reason with the VERO?

My concern is that if I don't at least respond to these dings somehow they'll be assumed true, even to the point where I'm falsely accused of making my own copies of copyrighted material (We say clearly in the About Me page that this isn't ever the case, but maybe it's not a strong enough or prominent enough statement?)

OTOH, getting human scrutiny from eBay or the VERO might open more cans of worms and I'd be fine with just not listing the item and moving on, except that I'm worried about the "Failing" and the cumulative effect of more of these dings!

It seems near-impossible to list up some 700 different items in an area like posters without running into this. About half the items are in print and also sold by other sellers, and half are out of print, sometimes by up to 20 years! Even though the VERO hits are infrequent and may well not be justified, and even though we never relist something that has been complained about just to be safe, it still feels like Russian roulette. I don't know how close the account really is to suspension, but the element of uncertainty makes me hesitant about putting more effort into eBay or making any plans.

Does it help to push back against these things, even if odds are slim to get the VERO to withdraw the complaint? Or at least to raise concerns with customer support?

Last edited by ploughman; 11-26-2008 at 09:49 PM.
Reply With Quote
The complete step-by-step guide to get back to selling today!


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off

Similar Threads
Thread Thread Starter Forum Replies Last Post
Vero Question! - is there a specific time of day vero infractions are handed down? tvaughan08 eBay Discussion! 52 04-15-2011 04:39 PM
Vero Workarounds... VERO Work Arounds - How to get around / avoid VERO! aimelie Suspensions & Reinstatement Talk 170 11-26-2010 09:14 AM
What is VERO ? Understanding VERO. So I can just vero anyone I want? Vero examples jamesy eBay Suspensions 384 03-01-2010 11:50 AM
Becoming a VERO. fallingforme VeRO 8 08-31-2009 06:15 PM
VeRO against VeRO? Mr_Wolf eBay Suspensions 1 02-25-2008 09:41 PM

Aspkin Group

All times are GMT -5. The time now is 01:11 PM.

Stop the guessing games and learn how you can quickly and easily get back on eBay today!
Read the best selling step-by-step eBay Suspension guide eBay Stealth!
Amazon Suspension? Read Amazon Ghost to get back on Amazon!
vBulletin® Copyright ©2000 - 2020, Jelsoft Enterprises Ltd.
Ad Management by RedTyger
no new posts