Asked to Contact Customer support - security code - eBay Suspended & PayPal Limited Forums
eBay Suspension & PayPal Limited Forums  
Join Today
Register Subscribe
     

Registration is fast, simple and absolutely free so please, join our community today!


Go Back   Home > Marketplace Discussions > eBay Discussion! > eBay Suspensions

eBay Suspensions General issues related to eBay Suspensions. Mostly geared towards eBay.com.

Reply
 
Thread Tools
  #1  
Old 07-01-2016
Senior Member
 
Join Date: Aug 2013
Posts: 889
Thanks: 181
Thanked 134 Times in 99 Posts
Activity: 25%
Longevity: 47%
iTrader: (5)
Default Asked to Contact Customer support - security code

I got a bizarre restriction, wanted to see if anyone can shed some light on this.

When I sign onto my ebay account, I am immediately brought to a screen that tells me to confirm my identity by receiving a phone call or text message to the phone number i have on file. There is no option to update my phone number, it will only allow me to send a call or text to the number I have on file, which I do not have access to.

It also gives me the option to call them instead, and they provide a customer contact number and a security code to use when I call. So i tried calling and giving it a shot.

The ebay rep said this restriction happened because I changed my internet service provider (wtf?). I was using a verizon flashed mifi device, but it broke so I began temporarily using a regular verizon hotspot device instead. I cannot say this switch correlated EXACTLY with when I got this restriction, but it was around the same time.

She said they "fingerprint" the ISPs of ebay users and that by changing my service provider I triggered a security check. However, I have switched between hotspot devices and internet service providers with no issues many times before, so it makes me wonder if the rep was just saying this as an excuse. Keep in mind I run many, many accounts and this is the only account that I have ever had this type of issue with.

She then told me to simply use my current Internet Service Provider with ebay for a month, and that they should lift the security check if I call back after a month. This also makes 0 sense to me. Especially because I cannot even LOG ON to my ebay account to access it, so I do not understand how I am supposed "use my ISP" for a month. In addition to this bizarre situation, they haven't removed the listings I have active on this account, so I'm still selling and unable to log on to revise my listing, respond to customers / cases / returns opened against me, nor am I able to even pay my fees with a prepaid card.

Since this is a stealth account, the rep could not find any public database questions to ask me (she tried), but what also seemed strange is that she would not give me the option of even sending in docs to verify my identity. She just left it at "use your ISP for a month and try calling back."

I'm just a little baffled. Never had this type of restriction, never heard of ebay fingerprinting ISPs, and can't understand why I cannot even access my account at all yet my listings are still active.

Can anyone shed some light on this? I thought I've seen every type of restriction, but this one is new to me. Any vets or anyone with a similar situation can help me out??

Last edited by nodeal; 07-01-2016 at 07:14 PM.
Reply With Quote
The complete step-by-step guide to get back to selling today!

  #2  
Old 07-01-2016
empirestate's Avatar
Banned
 
Join Date: Mar 2015
Posts: 3,143
Thanks: 44
Thanked 653 Times in 480 Posts
Activity: 0%
Longevity: 35%
iTrader: (1)
Default Re: Asked to Contact Customer support - security code

I had a similar situation when I changed my static IP but with the same ISP, they started to ask for a phone confirmation on file. I think it's the IP change that's causing this.
Reply With Quote
  #3  
Old 07-01-2016
Senior Member
Threadstarter  
 
Join Date: Aug 2013
Posts: 889
Thanks: 181
Thanked 134 Times in 99 Posts
Activity: 25%
Longevity: 47%
iTrader: (5)
Default Re: Asked to Contact Customer support - security code

So do I have to worry every time I switch a hot spot device or change the source of my IP address? I would think this would be discussed a lot more if that was the case. I'd imagine this type of restriction would happen to me a lot more also since I've done this many times across many accounts.
Reply With Quote
  #4  
Old 07-02-2016
Senior Member
 
Join Date: Feb 2013
Posts: 1,795
Thanks: 2,481
Thanked 272 Times in 225 Posts
Activity: 25%
Longevity: 52%
iTrader: (2)
Default Re: Asked to Contact Customer support - security code

did you try using your old isp again to see if it would let you back in
Reply With Quote
  #5  
Old 07-02-2016
Senior Member
Threadstarter  
 
Join Date: Aug 2013
Posts: 889
Thanks: 181
Thanked 134 Times in 99 Posts
Activity: 25%
Longevity: 47%
iTrader: (5)
Default Re: Asked to Contact Customer support - security code

Yes i tried using the flashed mifi device that i originally used with this account but it did not work.
Reply With Quote
  #6  
Old 07-02-2016
newjerseymax's Avatar
Executive [VIP]
 
Join Date: Apr 2010
Posts: 2,848
Thanks: 1,090
Thanked 677 Times in 491 Posts
Activity: 10%
Longevity: 74%
iTrader: (6)
Default Re: Asked to Contact Customer support - security code

I have only gotten this notice when I didn't save cookies, cleared cookies or used a new computer....

Have you done something with your cookies lately? Do you block them? Have you cleaned them lately?

A while back I bought a new computer and just created identical user accounts as my old lappy, however I never bothered to move the cookies and got this on every account I tried to access....
__________________
"Mark 11.24 Whatsoever ye desire, believe that ye have it, and it is yours"
Reply With Quote
  #7  
Old 07-02-2016
Senior Member
Threadstarter  
 
Join Date: Aug 2013
Posts: 889
Thanks: 181
Thanked 134 Times in 99 Posts
Activity: 25%
Longevity: 47%
iTrader: (5)
Default Re: Asked to Contact Customer support - security code

Quote:
Originally Posted by newjerseymax View Post
I have only gotten this notice when I didn't save cookies, cleared cookies or used a new computer....

Have you done something with your cookies lately? Do you block them? Have you cleaned them lately?

A while back I bought a new computer and just created identical user accounts as my old lappy, however I never bothered to move the cookies and got this on every account I tried to access....
I will double check the cookies situation with my business partner as he is the one using this account.

Did you have access to the phone number on file? Were you able to resolve the situation?
Reply With Quote
  #8  
Old 07-03-2016
Senior Member
Threadstarter  
 
Join Date: Aug 2013
Posts: 889
Thanks: 181
Thanked 134 Times in 99 Posts
Activity: 25%
Longevity: 47%
iTrader: (5)
Default Re: Asked to Contact Customer support - security code

Nothing was done with the cookies on this account. No cookies were cleaned, deleted or altered in any way.
Reply With Quote
  #9  
Old 07-07-2016
Kajunrook's Avatar
Senior Member
 
Join Date: Feb 2015
Posts: 1,089
Thanks: 8
Thanked 123 Times in 100 Posts
Activity: 47%
Longevity: 36%
iTrader: (0)
Default Re: Asked to Contact Customer support - security code

This happened to me once but when I logged in the next day everything was fine. When the notice popped up I just logged out and logged back in the next day. Actually has happened a couple of times.
Reply With Quote
  #10  
Old 07-07-2016
davids01's Avatar
Subscribed [VIP]
 
Join Date: Feb 2016
Posts: 211
Thanks: 12
Thanked 45 Times in 40 Posts
Activity: 0%
Longevity: 27%
iTrader: (0)
Default Re: Asked to Contact Customer support - security code

Quote:
Originally Posted by nodeal View Post
So do I have to worry every time I switch a hot spot device or change the source of my IP address? I would think this would be discussed a lot more if that was the case. I'd imagine this type of restriction would happen to me a lot more also since I've done this many times across many accounts.


I have had similar experience in the past several years ago before I started stealthing, switched carriers and started with security issues. I know that not everyone has this option. If for some reason I have or want to change from static IP to a dynamic one (mifi for example) I do it slowly. I will login to account once with new device and then the next time with static again. If i am changing carriers i will do the same. I kind of change the ratio from like 5 old IP +1 new IP per day. Then 4 old IP + 2 new IP per day. Then 3 old IP + 3 new IP per day, and so on until its all new device or provider or dynamic to static, or vice versa. I have done this when changing from say a paid dedicated VPN once i figured out that mifi + dynamic IP would suit my needs for a account. Also have done when using new flashed mifi and changing carriers. Also have done when starting to use 3g mifi AND 4g phone tether at different times with same account, because i just want to log into accounts with faster 4g for uploads and maintenance. It also helps on those days when a mifi device may be experiencing extremely slow connections or wont login at all. I just start slowly mixing until it is the norm for logins from two different devices.

Last edited by davids01; 07-07-2016 at 12:28 PM.
Reply With Quote
  #11  
Old 07-19-2016
Subscribed [VIP]
 
Join Date: Feb 2012
Posts: 24
Thanks: 6
Thanked 0 Times in 0 Posts
Activity: 0%
Longevity: 59%
iTrader: (0)
Default Re: Asked to Contact Customer support - security code

Seems like this notice is happening more frequently. Just happened on two of my accounts. One account got listings all cancelled, the other kept listings up. Not sure if the account lockout will go away on its own. I didn't wait to find out since I needed immediate access to both accounts. Called in and seems like changing ip addresses is triggering this since that's the first thing they brought up. This is how many of us operate multiple stealth accounts, so this is very alarming. Need to keep the phone number you setup the account with active so you can avoid having to call in. Unfortunately both accounts had non active phone numbers in them so I had to call in. Took about 5 minutes to gain full access to each account. Basic questions were all that were asked (name, address, phone number on file). If you call in, please share your experience with us. This security trigger could become a more serious issue (lets hope not), but for now it seems like just more of an inconvenience than anything...
Reply With Quote
Reply



Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
MC999 Action needed: Please contact eBay Customer Support markflood Subscriber Discussions 4 03-09-2014 11:18 AM
MC999 Action needed: Please contact eBay Customer Support awhering eBay Suspensions 7 02-17-2012 10:34 AM
Being asked to contact Customer Support delboy UK eBay & Paypal 5 01-31-2012 06:54 AM


Aspkin Group

All times are GMT -5. The time now is 06:59 PM.


Stop the guessing games and learn how you can quickly and easily get back on eBay today!
Read the best selling step-by-step eBay Suspension guide eBay Stealth!
Amazon Suspension? Read Amazon Ghost to get back on Amazon!
vBulletin® Copyright ©2000 - 2019, Jelsoft Enterprises Ltd.
Ad Management by RedTyger
no new posts