Anyone selling on TikTok shop?

[rsot]

Originally Posted by solefoodbk

These a$$holes are trying to steal $4000+ from me. I will get my money back somehow.

real rough to see that's happening to you

[Freakzilla]

I really don't know, it must be luck. Lol Still feeling my way around this.

Originally Posted by SaiJin

Hmmmmmmmmmmmmm I see I see.

Yea, that's unrealistic to do videos.........

What's your method to get to the top of searches?

[SaiJin]

Originally Posted by Freakzilla

I really don't know, it must be luck. Lol Still feeling my way around this.

well the platform is still so new I don't think there's a lot of sellers yet.
so the earlier we start the better

[NansGremy]

I've been thinking about starting my own Tik Tok shop, and the insights here are super helpful. It's amazing to see so many people sharing their experiences.

[SaiJin]

I just hope Solefood keeps selling there

[solefoodbk]

Well I just made another account. I had to redo my ID verification at least 15+ times. After contacting support via chat they created a ticket and I think that agent did something because before I would just enter my details, and upload ID. After contacting them via the ticket, I had to add myself as 100% beneficial owner, which was not an option before.

I will now be using TikTok labels, and they're offering free shipping to customers as well so why not. Hopefully things go better this time around. I expect sales to increase a lot after October.

[solefoodbk]

Originally Posted by rsot

real rough to see that's happening to you

Yep and they STOLE EVERYTHING.

Pretty sad but whatever. I had Mercari steal $2,500 from me last year. That is such an unethical policy, because these marketplaces nowadays literally run off algorithms. Therefore we base decisions that impact livelihoods of based off a bot that has no emotion, nor understand of context to events or situations.

[SaiJin]

Originally Posted by solefoodbk

Well I just made another account. I had to redo my ID verification at least 15+ times. After contacting support via chat they created a ticket and I think that agent did something because before I would just enter my details, and upload ID. After contacting them via the ticket, I had to add myself as 100% beneficial owner, which was not an option before.

I will now be using TikTok labels, and they're offering free shipping to customers as well so why not. Hopefully things go better this time around. I expect sales to increase a lot after October.

YOu gonna make your own videos too?

[Freakzilla]

I had a customer leave a bad review without contacting me first. Where I haven't had many sales it absolutely killed my metrics and I'm unable to list new products for 30 days.

[rsot]

Originally Posted by Freakzilla

I had a customer leave a bad review without contacting me first. Where I haven't had many sales it absolutely killed my metrics and I'm unable to list new products for 30 days.

Just for one bad review? That's terrible to hear of

[solefoodbk]

Just like with any platform I think to be successful you need those items that you can flip for no profit just to dilute sales and increase feedback. TikTok customer service has no thought outside of their policy. Their customer service is the worst out of any marketplace I am aware of.

With that said, it is good money but I just cannot ever imagine operating my entire business around only TikTok. That would be insane.

[Freakzilla]

Just one bad review dude.

Originally Posted by rsot

Just for one bad review? That's terrible to hear of

[rsot]

Originally Posted by solefoodbk

Just like with any platform I think to be successful you need those items that you can flip for no profit just to dilute sales and increase feedback. TikTok customer service has no thought outside of their policy. Their customer service is the worst out of any marketplace I am aware of.

With that said, it is good money but I just cannot ever imagine operating my entire business around only TikTok. That would be insane.

can't operate these days based only on one platform sadly - very risky regardless of whether tiktok, eb, or az, etc

[SaiJin]

Originally Posted by Freakzilla

I had a customer leave a bad review without contacting me first. Where I haven't had many sales it absolutely killed my metrics and I'm unable to list new products for 30 days.

Is there a way to get it removed?

[solefoodbk]

Originally Posted by SaiJin

Is there a way to get it removed?

You can get it removed by asking the customer to remove, or prove to TikTok it violates the policy. Good luck with the later. Some of their reps are easy to manipulate, but at the same time majority of the responses are copy & paste prewritten generic replies.

[SaiJin]

Originally Posted by solefoodbk

You can get it removed by asking the customer to remove, or prove to TikTok it violates the policy. Good luck with the later. Some of their reps are easy to manipulate, but at the same time majority of the responses are copy & paste prewritten generic replies.

OK at least the option is there.

[Freakzilla]

I contacted the customer and the didn't reply.

Originally Posted by solefoodbk

You can get it removed by asking the customer to remove, or prove to TikTok it violates the policy. Good luck with the later. Some of their reps are easy to manipulate, but at the same time majority of the responses are copy & paste prewritten generic replies.

[rsot]

Originally Posted by solefoodbk

You can get it removed by asking the customer to remove, or prove to TikTok it violates the policy. Good luck with the later. Some of their reps are easy to manipulate, but at the same time majority of the responses are copy & paste prewritten generic replies.

Are there affiliate program incentives in existence?

[SaiJin]

Originally Posted by Freakzilla

I contacted the customer and the didn't reply.

Figure that'd happen.

Is it worth getting that review removed though?

I find it ridiculous that with just 1 bad review they'll completely kill the algo

[Freakzilla]

There's nothing I can really do. Had the customer contacted me I would of refunded or sent another item. Never understand why a customer leaves a neg without contacting a seller. If I'm not happy with a purchase I want it rectified.

Originally Posted by SaiJin

Figure that'd happen.

Is it worth getting that review removed though?

I find it ridiculous that with just 1 bad review they'll completely kill the algo

[SaiJin]

Originally Posted by Freakzilla

There's nothing I can really do. Had the customer contacted me I would of refunded or sent another item. Never understand why a customer leaves a neg without contacting a seller. If I'm not happy with a purchase I want it rectified.

Sometimes people just wanna buy and be done with it.
And to them it's a waste of time to "deal" with sellers.

[rsot]

Originally Posted by Freakzilla

There's nothing I can really do. Had the customer contacted me I would of refunded or sent another item. Never understand why a customer leaves a neg without contacting a seller. If I'm not happy with a purchase I want it rectified.

Sometimes you don't get the brightest of buyers too...lack of patience and reason...