| |
| Dmitry | 03-06-2021 10:41 PM |
Re: [Guide] [Account Restored] Permanent Limitation (with 180-day hold)
Quote:
Originally Posted by rsot
(Post 1142656)
Rough to hear - tried to call?
| No, I do not know English.
Where else can I write so that they are obliged to answer me? |
| shoookyx | 04-06-2021 07:56 AM |
Re: [Guide] [Account Restored] Permanent Limitation (with 180-day hold)
Quote:
Originally Posted by KevKev
(Post 1129702)
Just a quick update on my experience. I successfully had my account restored after a permanent ban. I did not contravene anything on the AUP, so was confident I was banned without justification. The above from Kevinhi is a really good guide. Key Points I have learned from this experience:
1. Be patient
2. Take your time writing your email and provide as much documentation as you think is necessary. I composed it slowly over a few days.
3. Make sure you are not contravening any of the AUP and discuss if you think there may have been a misunderstanding. Provide evidence if necessary.
4. Be polite and professional (and patient).
5. Do not give up!
6. If you successfully restore your account, try and minimise problems for the future (ie. Keep your balance in your PP account relatively small and try and find alternative payment solutions.)
This has been a very stressful and prolonged situation (on top of a very stressful year!).
I want to thank each and everyone on this forum that has participated and offered advice.
|
can you DM me the template plz |
| trwov | 04-25-2021 01:01 PM |
Re: [Guide] [Account Restored] Permanent Limitation (with 180-day hold)
Hello and greetings from Mexico
Recently my wife also entered the "banned from paypal" club. I've been reading through all the posts on this tread and I must say that you've actually calmed us down and made us think instead of fret over the situation. :ranger:
Now, some background. My wife and I are both cosplayers, I mainly do it for fun but my wife is more serious about it (has facebook page, official YT channel, the works, etc).
Back last year we entertained the thought of selling photosets (no nudes just regular photosets with the ocasional fanservice shot). At first, she tried to promote and sell them through her social media pages with direct deposit to her account but we learned that people is lazy. Many showed interest but few actually made the deposit. Down here you still have to go to a bank and use the ATM, the biggest banks have their apps but few people use them.
So we thought about going digital. We selected ko-fi and Shoptly as those seemed to be the more straighforward way to get this done and also the ones that charged the least amount.
That was like 20 days ago, she han't even sold 10 sets (<50usd total) when Paypal asked for 4 things: - a catalog of our products: for this we took screencaps of both the ko-fi and Shoptly shops. - suppliers invoice: which being photos we took ourselves, there aren't any. We also sent the previous screencaps since Paypal wouldn't let us skip anything. - physical address where the products are available: again, digital pictures, no physical address exists, we input the same address that's already registered. - information about the account activity: we explained what I'm telling you, cosplayer selling digital photosets on ko-fi and shoptly with pictures taken by ourselves. Easy enough.
My wife is registered as an individual with empresarial activities since she also does some sewing jobs on the side (she's been selling cloth face maks since last year but she also makes berets and other kind of accesories) but PP never asked for any kind of formal bussines identification (the closest to that would be the "suppliers invoice", but alas, there is none since we created the content).
After a few days she got the dreaded "You can no longer use Paypal" email.
The funny (or sad) thing is that when she linked her account to the shops Paypal actually sent an email acknowledging the linking :confused: https://i.ibb.co/PNdBdh1/Capture111.jpg
So after reading through the thread we've come up with an strategy: :fight:
- File a complain with PROFECO (Mexico's kind of BBB equivalent)
- Request a Zettle MPOS (Zettle is owned by Paypal and requires registration for them to send you a MPOS). Where hoping that we'll be able to get my wife's documents to Paypal thru them. This wouldn't be a total waste since my wife sells her wares at flea markets from time to time so the ability to take CC payments out there would be good anyway.
- Craft an email following this guide and send it to the relevant addresses.
Thankfully for us, this isn't really the end of the world, more like an annonyance. Worst case scenario we close the digital shops and that's it. If she needs to order something from the web I can use my PP for that, but still it feels so wrong to be on this situation. :ballchain:
Besides, you never know what could happen in the future and we might need her account again.
I'll keep you posted. Thanks again to OP for this guide :clap: |
| drakehound | 05-13-2021 08:53 PM |
Re: [Guide] [Account Restored] Permanent Limitation (with 180-day hold)
|
| gopu5 | 05-17-2021 05:16 AM |
Re: [Guide] [Account Restored] Permanent Limitation (with 180-day hold)
Hey Guys,
I have been emailing PayPal with the above mentioned email address but I'm not getting proper responses for my permanent account limitation! I received two PayPal inbox responses:
1. RE: PayPal Account Restoration:
17/05/2021 at 12:45 pm
Hello Gopa Ravi,
I am glad you reached out. My name is Susmita and I am happy to help you with your query.
From you email I can understand that you want to restore your PayPal account. We appreciate your interest in using PayPal. Unfortunately, our final decision is to close your account.
To protect all members of our online community, PayPal reserves the right to close any account reported to be involved in possible fraudulent or high-risk behavior.
After 180 days from the date of the limitation, we'll contact you with information on how to withdraw any funds in your PayPal account. You can't withdraw it now because we want to make sure that you have funds in your account to cover any new payment reversals.
In the event of a dispute, PayPal will seek to recover the funds from you by debiting your PayPal balance and, if there are no sufficient funds in your PayPal balance, PayPal reserves the right to collect your debt with PayPal by any other legal means.
It is my pleasure to assist you. Thank you for choosing PayPal.
Sincerely,
Susmita
PayPal
2. RE: PayPal Account Restoration:
17/05/2021 at 02:30 pm
Hello Gopa Kumar Ravi,
Thank you for contacting PayPal Support. My name is Keerthana and I'll be assisting you.
I understand your interest towards Paypal , kindly understand that we have other reasons for having denied your appeal, and it does not necessarily mean that you have done something wrong. PayPal’s focus is on providing a safer way for our customers to transact online. We strive to keep our customers accounts and information as secure as possible and to prevent unnecessary risk within our trading platform.
As a necessary precaution, we regret that we must take action to close your account. To minimize the disruption to your business, you can continue to log in to your account for the next 180 days. You will not be able to conduct any further business using PayPal.
PayPal reserves the right to limit access to any account reported to be involved in possible fraudulent or high risk behaviour. In the event of a dispute, PayPal will seek to recover the funds from you by debiting your PayPal balance and, if there are not sufficient funds in your PayPal balance, PayPal reserves the right to collect your debt to PayPal by any other legal means.
If you have a negative balance, please resolve the negative balance by adding funds to your PayPal account. If you choose not to add funds and bring your balance to at least zero, we reserve the right to collect the money through legal means.
To learn more about our policies regarding account closure, please read our User Agreement by clicking Legal at the bottom of any PayPal page and then User Agreement for PayPal Service
It is my pleasure to assist you. Thank you for choosing PayPal.
Sincerely,
Keerthana
PayPal
I belong from India, my account was permanently limited in May 2019 until I came across this blog. Meanwhile I put up a complaint in BBB as well which is yet to get published (as of this post). |
| drakehound | 05-18-2021 11:17 AM |
Re: [Guide] [Account Restored] Permanent Limitation (with 180-day hold)
Quote:
Originally Posted by gopu5
(Post 1153816)
I belong from India, my account was permanently limited in May 2019 until I came across this blog. Meanwhile I put up a complaint in BBB as well which is yet to get published (as of this post).
| I'm jealous. Their response to you seems quite tailored compared with mine (my account has been limited for much, much more than 180 days and there is no money in the account):
Thank you for contacting PayPal with your concern.
To keep PayPal a safe place to do business online, sometimes we must part ways with one of our account-holders.
A recent review of your PayPal account found that there may be excessive risk involved in doing business with you. We’re sorry, but we have closed your account.
To minimize the disruption to your business, you can continue to log in to your account for the next 180 days.
If you have a negative balance, please add money to your account to bring your balance to at least zero. (If you choose not to resolve your negative balance, we may take legal steps to collect the money.)
Visit the Resolution Center to resolve any outstanding buyer complaints or chargebacks.
If you want to refund your buyers, you are able to do that any time as long as the status of the transaction is completed. To issue a refund, go to the activity page, click the payment you want to refund, and click Refund this payment.
If you do not have the ability to process a refund, you can reply to this email with the transaction details. We’ll send a refund on your behalf using money from your PayPal balance.
Here’s how to view the status of a buyer complaint:
Click Contact Us on the bottom of the webpage.
Select Resolution Center on the top right.
Select Open Cases from the drop-down menu next to View.
Click Status next to the transaction.
After 180 days, we’ll contact you to let you know how to withdraw any money that remains in your PayPal account. You can transfer the balance in your PayPal account to your bank account or ask us to send you a check. (You can’t withdraw your money now because we want to make sure that you have money in your account to cover any new complaints or chargebacks.)
If you’d like more information about our policies, please read our User Agreement. Click Legal Agreements at the bottom of any PayPal page, and then click “PayPal User Agreement.”
Sincerely,
PayPal Account Review
This email was sent to you for the ongoing support and maintenance of your account.
Please do not reply to this email. We are unable to respond to inquiries sent to this address. For immediate answers to your questions, visit our Help Centre by clicking "Help" located on any PayPal page or email.
PayPal is committed to your privacy, learn more about our Privacy Policy at https://www.paypal.com/ca/webapps/mpp/ua/privacy-full.
Copyright © 1999-2021 PayPal Canada Co. 661 University Ave. Toronto, ON M5G 1M1. All rights reserved. |
| gopu5 | 05-18-2021 11:11 PM |
Re: [Guide] [Account Restored] Permanent Limitation (with 180-day hold)
Quote:
Originally Posted by drakehound
(Post 1154010)
I'm jealous. Their response to you seems quite tailored compared with mine (my account has been limited for much, much more than 180 days and there is no money in the account):
Thank you for contacting PayPal with your concern.
To keep PayPal a safe place to do business online, sometimes we must part ways with one of our account-holders.
A recent review of your PayPal account found that there may be excessive risk involved in doing business with you. We’re sorry, but we have closed your account.
To minimize the disruption to your business, you can continue to log in to your account for the next 180 days.
If you have a negative balance, please add money to your account to bring your balance to at least zero. (If you choose not to resolve your negative balance, we may take legal steps to collect the money.)
Visit the Resolution Center to resolve any outstanding buyer complaints or chargebacks.
If you want to refund your buyers, you are able to do that any time as long as the status of the transaction is completed. To issue a refund, go to the activity page, click the payment you want to refund, and click Refund this payment.
If you do not have the ability to process a refund, you can reply to this email with the transaction details. We’ll send a refund on your behalf using money from your PayPal balance.
Here’s how to view the status of a buyer complaint:
Click Contact Us on the bottom of the webpage.
Select Resolution Center on the top right.
Select Open Cases from the drop-down menu next to View.
Click Status next to the transaction.
After 180 days, we’ll contact you to let you know how to withdraw any money that remains in your PayPal account. You can transfer the balance in your PayPal account to your bank account or ask us to send you a check. (You can’t withdraw your money now because we want to make sure that you have money in your account to cover any new complaints or chargebacks.)
If you’d like more information about our policies, please read our User Agreement. Click Legal Agreements at the bottom of any PayPal page, and then click “PayPal User Agreement.”
Sincerely,
PayPal Account Review
This email was sent to you for the ongoing support and maintenance of your account.
Please do not reply to this email. We are unable to respond to inquiries sent to this address. For immediate answers to your questions, visit our Help Centre by clicking "Help" located on any PayPal page or email.
PayPal is committed to your privacy, learn more about our Privacy Policy at https://www.paypal.com/ca/webapps/mpp/ua/privacy-full.
Copyright © 1999-2021 PayPal Canada Co. 661 University Ave. Toronto, ON M5G 1M1. All rights reserved.
|
Not sure how to resolve this for Non USA PayPal users! Sending emails to all the ID's has no use though still the same response! |
| SaiJin | 05-18-2021 11:35 PM |
Re: [Guide] [Account Restored] Permanent Limitation (with 180-day hold)
What you need to understand is that once they banned you, it's next to impossible to get the account back. They can ask all kinds of documents but it's not to help you rather to make sure you can't come back under those info. |
| gopu5 | 05-19-2021 12:42 AM |
Re: [Guide] [Account Restored] Permanent Limitation (with 180-day hold)
Quote:
Originally Posted by SaiJin
(Post 1154092)
What you need to understand is that once they banned you, it's next to impossible to get the account back. They can ask all kinds of documents but it's not to help you rather to make sure you can't come back under those info.
| They don't give any specific reason for the ban when asked, I was not the culprit here it's the other party then what is this forum post for? I see people got their banned account back after complaining to BBB? |
| GreenBean | 05-19-2021 01:51 AM |
Re: [Guide] [Account Restored] Permanent Limitation (with 180-day hold)
gopu
The point of the forum is to show users how to deal with eBay/pay pal. The posts show how PayPal treat its users.
They see you as the culprit.
You use pay pal. If they decide to take your account away, it is really because THEY CAN.
BBB has an average percentage of releasing funds held by PayPal. It is not a given they win.
:spy: |
| gopu5 | 05-19-2021 03:57 AM |
Re: [Guide] [Account Restored] Permanent Limitation (with 180-day hold)
Quote:
Originally Posted by GreenBean
(Post 1154102)
gopu
The point of the forum is to show users how to deal with eBay/pay pal. The posts show how PayPal treat its users.
They see you as the culprit.
You use pay pal. If they decide to take your account away, it is really because THEY CAN.
BBB has an average percentage of releasing funds held by PayPal. It is not a given they win.
:spy:
| Maybe but I see one of this case in BBB! What about that?
I received an email over two months ago stating that PayPal was permanently suspending my account. In exploring my options I noticed there were no options for account restoration available to me as I proceeded through PayPal's website. I contacted customer service asking for an explanation. I received a form response that was useless. I asked again for the reason for the suspension and again received a different form letter ever less pertinent to my situation. The third request for an explanation is awaiting a response. Immediately prior to being suspended, I had been purchasing cryptocurrency via PayPal as I finally found an easy way to invest in crypto. Along with the account suspension is a 180 freeze on my funds. Evidently, this includes the ability to buy and sell within the account even without attempting to withdraw funds. I have over $****** tied up in cryptocurrency, an investment capable of being extremely volatile. My inability to trade crypto is now costing me big
Desired Outcome
I would like immediate account restoration as I have done nothing wrong here.
PayPal, Inc. Response
05/11/2021
PayPal Reference Number: ******** May 11, 2021 Dear ********* *********, My name is *****, and I am reaching out to you from PayPal's Office of Executive Escalations. Your outreach to the Better Business Bureau was forwarded to me so that I can fully address your concerns. I assure you that PayPal endeavors to provide exceptional service and it is never our intention to cause any inconvenience to our customers. Having said that, I would like to take this opportunity to provide detailed explanation concerning your PayPal account. I see that you had expressed some concerns when spoke to our customer service representative, however I was unable to find any call records for last 90 days. If you have not received satisfactory response, please accept my sincere apologies. Please note that if there were any internal opportunities identified, it will be conveyed to concerned department to improve our service. We thank you for your valuable feedback. I regret any inconvenience you had to go through regarding your account being permanently limited (PP-L-************). In order to prevent fraud and help ensure the safety of the PayPal system, PayPal routinely reviews account activity. On May 01, 2021, we carefully considered a number of factors that, when viewed together, indicated there was a high level of risk associated with your Account. The following risk factors were identified: Your Account was accessed using an anonymizing proxy service, which is a restricted activity as defined in the Restricted Activities & Holds section of the User Agreement. Anonymizers attempt to make activity on the internet untraceable and make preventing fraudulent account activity difficult for PayPal. Additionally, this type of activity can be indicative of unauthorized activity. Upon receipt of your correspondence, I see that the system has placed an automatic limitation to verify your login location details. We understand that we could have allowed you to appeal the limitation instead of permanently limiting your account and this is truly regretted. We care about your concern, hence, PayPal conducted a secondary review of your account and determined that our initial review and determination of no appealing your account was incorrect. Accordingly, PayPal restored full access to your account as of May 01, 2021. Please be informed that you're all set to use this account to make payments again or withdraw. You currently have $******** USD and $251.67 CAD balance in your PayPal account. You have received an email confirmation as well from our end stating that account is restored to normal. I hope that I have provided clarity on this matter and I really appreciated your patience and understanding. Please feel free to contact PayPal's Office of Executive Escalations at ************************** or contact us if you have any questions or concerns or if we can be of further assistance. Sincerely, ******* PayPal Executive Escalations
Customer Response
05/06/2021
I was contacted by PayPal late last week and they have restored my account. No explanation was given for anything other than to say "things are a mess here." I appreciate your effort, and having the BBB available as a valuable resource for consumers. It's especially important now when a business can shut you off and out forever without warning. Algorithms are great when they work. Thank you |
Re: [Guide] [Account Restored] Permanent Limitation (with 180-day hold)
Welcome to the forum gopu5 - all the best as you master stealth :thumb:
gopu5, too long posts - hurts the eyes to read |
| drakehound | 05-26-2021 01:42 PM |
Re: [Guide] [Account Restored] Permanent Limitation (with 180-day hold)
Quote:
Originally Posted by SaiJin
(Post 1154092)
What you need to understand is that once they banned you, it's next to impossible to get the account back. They can ask all kinds of documents but it's not to help you rather to make sure you can't come back under those info.
| This is slowly starting to sink in for me. |
| gopu5 | 05-28-2021 10:06 PM |
Re: [Guide] [Account Restored] Permanent Limitation (with 180-day hold)
Quote:
Originally Posted by drakehound
(Post 1155278)
This is slowly starting to sink in for me.
| PayPal is stubborn because they think they are the widely used payment processor worldwide. |
| drakehound | 05-30-2021 11:44 AM |
Re: [Guide] [Account Restored] Permanent Limitation (with 180-day hold)
Quote:
Originally Posted by gopu5
(Post 1155560)
PayPal is stubborn because they think they are the widely used payment processor worldwide.
| ...and unfortunately, they are. |
| SaiJin | 05-30-2021 12:30 PM |
Re: [Guide] [Account Restored] Permanent Limitation (with 180-day hold)
Quote:
Originally Posted by drakehound
(Post 1155278)
This is slowly starting to sink in for me.
| Good... glad someone is actually listening.
It'll toughen you up. |
| drakehound | 05-31-2021 01:15 PM |
Re: [Guide] [Account Restored] Permanent Limitation (with 180-day hold)
Their replies are getting more terse. I am getting the feeling that there is more human involvement now, but it is not good:
--------------------------------------------------------------------------------------
Thank you for contacting Paypal with your concern. We appreciate your interest in PayPal, However, our decision to leave your account in a permanent limitation status is final. We would not be able to remove the limitation for you.
Sincerely,
Amy
PayPal
-------------------------------------------------------------------------------------- |
| gopu5 | 06-02-2021 08:15 AM |
Re: [Guide] [Account Restored] Permanent Limitation (with 180-day hold)
Quote:
Originally Posted by drakehound
(Post 1155921)
Their replies are getting more terse. I am getting the feeling that there is more human involvement now, but it is not good:
--------------------------------------------------------------------------------------
Thank you for contacting Paypal with your concern. We appreciate your interest in PayPal, However, our decision to leave your account in a permanent limitation status is final. We would not be able to remove the limitation for you.
Sincerely,
Amy
PayPal
--------------------------------------------------------------------------------------
| This is crazy!! |
| drakehound | 06-02-2021 03:32 PM |
Re: [Guide] [Account Restored] Permanent Limitation (with 180-day hold)
Quote:
Originally Posted by gopu5
(Post 1156227)
This is crazy!!
| Indeed it is. |
| gretty | 06-20-2021 01:22 PM |
Re: [Guide] [Account Restored] Permanent Limitation (with 180-day hold)
Huge thanks for this guide @HangInThere! It took about 3 weeks but I finally managed to get my account restored and was able to withdraw funds without issue. This thread is a life saver :):):) |
| @NasterXchange | 06-21-2021 04:22 AM |
Re: [Guide] [Account Restored] Permanent Limitation (with 180-day hold)
Amazing story!
This is a post that everyone should pin!
Will give a try as well ;-) |
Re: [Guide] [Account Restored] Permanent Limitation (with 180-day hold)
Quote:
Originally Posted by gretty
(Post 1159022)
Huge thanks for this guide @HangInThere! It took about 3 weeks but I finally managed to get my account restored and was able to withdraw funds without issue. This thread is a life saver :):):)
| Congrats are in order :) |
| HangInThere | 06-22-2021 07:43 AM |
Re: [Guide] [Account Restored] Permanent Limitation (with 180-day hold)
Hey everyone! OP here. :yar:
Sorry for my absence - it's been a rough year, as I'm sure it has been for many others too.
I've finally had a chance to read through all the new posts since I was last online around 10 months ago, and I am amazed to see so much discussion and feedback flowing since.
To everyone who has contributed their own advice, answers, and experiences (even if ongoing), your input is greatly appreciated and I can see that it has already helped others on their journey. I encourage any new visitor to read through every post on this thread - not just my original one - as there is a wealth of knowledge to be learned from every experience shared by others.
Finally, I would like to both congratulate and thank everyone who shared their feedback after successfully restoring their accounts. It is really great to see, and you are clearly inspiring others too - since the initial post has aged quite a bit, your feedback and updated guidance helps to keep the thread up-to-date and viable for new readers to use as a resource.
I hope all is well, and wish you luck if you have started your journey.
Some recent feedback & advice that might help (Nov 2020 - Jun 2021): Quote:
Originally Posted by Kevinh1
(Post 1126524)
OMG, thank you for your help. my account got restored. I lost hope because I called the support and they said that I had multiple limited accounts which is true. About 6 days later after emailing them and this morning I got an email saying my account got restored! If you need help PM me I will give you my email template! Note I had 30k usd locked up and it messed up my cashflow, I kinda felt like giving up but I didn't and kept moving.
My experience timeframe and what I did.
Time frame
Day 1 : I emailed the AUP, Appeals, office and opened a BBB (They have not responded to my BBB yet) and prayed to God daily to help restore my account (I know it sounds corny)
Day 2 : I Revised my email after accepting the fact and calmed down and sent it to the ppelce@paypal.com
Day 7 : I got an email saying that my account has been restored. (they have not responded to my BBB yet)
I am not sure which emails looked at my appeal as I never got a reply but an email from server@paypal.com saying that my account has been restored.
Even though I had many accounts under my name and address that was permanently limited which is against their terms, they still restored my account I want to give hope to business owners who had past accounts that were perm limited.
What I included in my email.
Dear PayPal Team.
1. I explained the current situation with my account.
2. I explained that I agree with paypal decisions to limit accounts to prevent fraud and odd activities making PayPal community safe for all buyers which I am all for it.
3. Explained my business model
4. Kindly asked paypal to review my account once again
5. I provided all my business documents on a google drive. (Business Trade name certificate, Tax returns, All invoices in 2020, all tracking on an excel sheet, Passport ID, CRA Business number, CRA GST/HST Number, my business chart showing QC and order fulfillment process.
6. I summarized everything, asked once again to review my account as I believe this may be a system or human error.
I want to thank Hanginthere for this post which gave me hope. I can confirm that this still works in NOV 2020
| Quote:
Originally Posted by KevKev
(Post 1129702)
Just a quick update on my experience. I successfully had my account restored after a permanent ban. I did not contravene anything on the AUP, so was confident I was banned without justification. The above from Kevinhi is a really good guide. Key Points I have learned from this experience:
1. Be patient
2. Take your time writing your email and provide as much documentation as you think is necessary. I composed it slowly over a few days.
3. Make sure you are not contravening any of the AUP and discuss if you think there may have been a misunderstanding. Provide evidence if necessary.
4. Be polite and professional (and patient).
5. Do not give up!
6. If you successfully restore your account, try and minimise problems for the future (ie. Keep your balance in your PP account relatively small and try and find alternative payment solutions.)
This has been a very stressful and prolonged situation (on top of a very stressful year!).
I want to thank each and everyone on this forum that has participated and offered advice.
| Quote:
Originally Posted by Shadyhero1002
(Post 1132803)
My account just got restored!!!!! Thanks to everyone that helped the guide works. Just email everyone on the list, might have to email everyone seperately since it might not work sending all at once. Sent my first email to everyone on the list on november 25th, and on december 6th sent another email to everyone on the list again, and then on december 23rd i get a message from paypal service saying they partially removed limitations on my account then a minute later received another one saying that they restored my account.
| Quote:
Originally Posted by Mecca365
(Post 1134253)
I want to say thank you for the info on this forum because I was able to have my PayPal account restored, presumably from the steps followed. My account was ‘permanently limited’ without any notice or reason why. The call centre staff were useless and claimed they couldn’t see any info. Based on the recommendation here, I drafted an email detailing how our business was very legit including links to reviews, mentions in press articles and copies of our business registration certificate. I had no idea, and still don’t, what their alleged reason was for limiting my account so I was stabbing in the dark a bit re what points to address in this email.
I sent it to the email addresses referred to in this forum, but nearly all of them bounced back (probably because the original post was from some years ago), which was disheartening after I spent all the time drafting it. But I then lodged a complaint with the Financial Ombudsman and also on the Ombudsman’s website they list the official PayPal contact email for complaints, so I emailed my response there too. I subsequently realised this email is in the PayPal Ts and Cs document too for where to send complaints to - so I’d recommend looking up the Ts and Cs doc for your country and emailing to that address.
About 1.5 weeks later I received an email from PayPal out of the blue saying that they determined our account was not in breach of the user terms and had restored our account. There was no explanation as to why they shut down our account in the first place, nor of exactly what worked to get it restored. My guess it was most likely the complaint to the ombudsman that did it - because they have to respond to those complaints at law and it’s probably just easiest for them to restore the account to settle the complaint - or alternatively sending my spiel to the email address that’s in their Ts and Cs doc to handle complaints. I agree with the OP’s comments to not bother keeping ringing them and to email instead, because the call centre staff are basically trained monkeys who can’t see any details and don’t care.
I hope this assists others, like the info posted assisted me.
| Quote:
Originally Posted by Matthew Pollock
(Post 1136344)
Our account was un-banned 72 hours after the original ban and less than 24 hours after following the advice here and sending emails to 13 likely addresses. I am very grateful - also extremely grateful to our staff member who found your thread. Without her and you I would have had no idea what to do.
| Quote:
Originally Posted by gretty
(Post 1159022)
Huge thanks for this guide @HangInThere! It took about 3 weeks but I finally managed to get my account restored and was able to withdraw funds without issue. This thread is a life saver :):):)
| |
| gopu5 | 06-22-2021 09:29 AM |
Re: [Guide] [Account Restored] Permanent Limitation (with 180-day hold)
Might be working for US Citizens but unfortunately PayPal US doesn't offer much assistance to users outside US due to jurisdiction! |
| drakehound | 06-22-2021 11:13 AM |
Re: [Guide] [Account Restored] Permanent Limitation (with 180-day hold)
Quote:
Originally Posted by gretty
(Post 1159022)
Huge thanks for this guide @HangInThere! It took about 3 weeks but I finally managed to get my account restored and was able to withdraw funds without issue. This thread is a life saver :):):)
| Congratulations. Please provide details.
I would love to know why some are getting their accounts restored, while I have been getting nothing but form letters for the past year-and-a-half. |
| HangInThere | 06-27-2021 05:53 PM |
Re: [Guide] [Account Restored] Permanent Limitation (with 180-day hold)
Quote:
Originally Posted by gopu5
(Post 1159273)
Might be working for US Citizens but unfortunately PayPal US doesn't offer much assistance to users outside US due to jurisdiction!
| Hey @gopu5,
I've read through all your posts on this thread and will offer my opinion below. Firstly, here are some segments from PayPal's responses to you that I picked up on: Quote:
Originally Posted by gopu5
(Post 1153816)
From you email I can understand that you want to restore your PayPal account. We appreciate your interest in using PayPal. Unfortunately, our final decision is to close your account.
To protect all members of our online community, PayPal reserves the right to close any account reported to be involved in possible fraudulent or high-risk behavior.
| Quote:
Originally Posted by gopu5
(Post 1153816)
I understand your interest towards Paypal , kindly understand that we have other reasons for having denied your appeal, and it does not necessarily mean that you have done something wrong. PayPal’s focus is on providing a safer way for our customers to transact online. We strive to keep our customers accounts and information as secure as possible and to prevent unnecessary risk within our trading platform.
| These 2 separate responses from PayPal were addressed to you personally, even though most of the T's & C's were just added on from a template. The emails acknowledge your appeal but are unfortunately backing their decision for different reasons than those you addressed; it is unlikely to find out what their reasons were without the help of a regulatory body to force a reply.
US citizens indeed have access to the BBB as a means of contact, but users from any country can still appeal a limitation directly by email (like we did). Please note that the BBB does not guarantee or force a resolution from PayPal - it just offers a way to communicate with businesses through a more official channel.
Something you also posted suggests that you know the trigger behind the ban, and it's possibly related to a single incident, such as a dispute or chargeback: Quote:
Originally Posted by gopu5
(Post 1154098)
They don't give any specific reason for the ban when asked, I was not the culprit here it's the other party then what is this forum post for? I see people got their banned account back after complaining to BBB?
| What I get from this is that you had an unfortunate encounter with a customer, who may have reported you or disputed a transaction. The amount of risk it carries towards PayPal depends on many factors, like your dispute ratio, large transactions, account age, etc. You haven't posted any context regarding your ban, but I am so far guessing it was a risk-related reason, which could well have been justified by PayPal depending on the above factors.
I can't advise much more without any context but with regards to your appeal, it was indeed reviewed, but sadly denied. |
| krissymissy | 06-28-2021 11:42 AM |
Re: [Guide] [Account Restored] Permanent Limitation (with 180-day hold)
I'd like to thank this forum, if not for Hanginthere post, I could not restore my account. First, I wrote a letter of appeal twice but got a no answer. Then, I filed a case in BBB. I tried to use a California country and filed my case. And then, I filed again using my country, Philippines. And guess what, I did ot receive any reply from Philippines country that I used. I got a reply from the California country. I think, they are not really checking much the country. I uploaded my government Id's, emailed from paypal and supporting invoice too.
I got a reply from PayPal saying that my account cannot be reinstated. I emailed back BBB and explain myself again. After 5 days they restored my account. You just have to be patient, reply with a positive tone. Thank you again! Ciao! |
| gopu5 | 06-28-2021 10:32 PM |
Re: [Guide] [Account Restored] Permanent Limitation (with 180-day hold)
Quote:
Originally Posted by krissymissy
(Post 1160236)
I'd like to thank this forum, if not for Hanginthere post, I could not restore my account. First, I wrote a letter of appeal twice but got a no answer. Then, I filed a case in BBB. I tried to use a California country and filed my case. And then, I filed again using my country, Philippines. And guess what, I did ot receive any reply from Philippines country that I used. I got a reply from the California country. I think, they are not really checking much the country. I uploaded my government Id's, emailed from paypal and supporting invoice too.
I got a reply from PayPal saying that my account cannot be reinstated. I emailed back BBB and explain myself again. After 5 days they restored my account. You just have to be patient, reply with a positive tone. Thank you again! Ciao!
| What is the email address you used to mail BBB? Could you please explain your procedures? It will help for Non US PayPal users! |
| maxtorgr | 06-29-2021 04:09 AM |
Re: [Guide] [Account Restored] Permanent Limitation (with 180-day hold)
ive got this reply from BBB (non US Account) Quote:
Thank you for submitting your complaint to the BBB EU Privacy Shield program. BBB EU Privacy Shield is an independent dispute resolution mechanism authorized to arbitrate privacy disputes under the EU-US Privacy Shield and the Swiss-US Privacy Shield Frameworks for U.S. companies enrolled in our program. For a complaint to be within the scope of the BBB EU Privacy Shield program (1) the company must participate in our program and (2) the complaint must concern a transfer of the complainant’s personal information from the European Union or Switzerland to the United States pursuant to the Privacy Shield Frameworks.
If you believe your personal information was transferred from the European Union or Switzerland pursuant to the Privacy Shield Frameworks by one of our participating companies, please provide additional information about this transfer to enable us to process your complaint. Unless your complaint meets both of the above requirements, we will unfortunately be unable to address your complaint within this program.
Paypal does not seem to be enrolled in the Privacy Shield Framework or our program.
| |
| HangInThere | 07-04-2021 12:43 PM |
Re: [Guide] [Account Restored] Permanent Limitation (with 180-day hold)
Quote:
Originally Posted by krissymissy
(Post 1160236)
I'd like to thank this forum, if not for Hanginthere post, I could not restore my account. First, I wrote a letter of appeal twice but got a no answer. Then, I filed a case in BBB. I tried to use a California country and filed my case. And then, I filed again using my country, Philippines. And guess what, I did ot receive any reply from Philippines country that I used. I got a reply from the California country. I think, they are not really checking much the country. I uploaded my government Id's, emailed from paypal and supporting invoice too.
I got a reply from PayPal saying that my account cannot be reinstated. I emailed back BBB and explain myself again. After 5 days they restored my account. You just have to be patient, reply with a positive tone. Thank you again! Ciao!
| That's awesome to hear! Thanks for sharing.
A bit of persistence seems to be able to sway PayPal's "final" decision, possibly by having different agents reviewing your replies, each with a different opinion. The BBB of course plays a part too, as there is an extent to which PayPal benefits from defending their decisions with long and thorough responses - in some cases, it's just easier for them to resolve the complaint in your favor (especially when you don't back down). |
| HangInThere | 07-04-2021 01:02 PM |
Re: [Guide] [Account Restored] Permanent Limitation (with 180-day hold)
Quote:
Originally Posted by gopu5
(Post 1160321)
What is the email address you used to mail BBB? Could you please explain your procedures? It will help for Non US PayPal users!
| When we got our account restored in 2019, it was by emailing executiveoffice@paypal.com, however, I think they aren't using this anymore due to excessive, uninvited queries. This was the department handling BBB complaints (Executive Escalations).
Since then, we have had a first-hand experience getting a personalized response from this email: ppelce@paypal.co.uk (Executive Escalations)
And finally, from more recent feedback, it appears the .com variant is also active: ppelce@paypal.com
All 3 of these emails would route you to the same department handling BBB complaints, as far as I know and heard. You just might not get a reply by emailing them directly, as it is not handled as an official complaint - it still worked out in our case though, so feel free to give them a try.
Hope that helps. |
| HangInThere | 07-04-2021 01:36 PM |
Re: [Guide] [Account Restored] Permanent Limitation (with 180-day hold)
Quote:
Originally Posted by maxtorgr
(Post 1160341)
ive got this reply from BBB (non US Account)
| I've just read about this now - it appears to be a separate platform intended for privacy complaints between EU customers and US businesses: Quote:
Welcome to the BBB EU Privacy Shield consumer complaint system. We help individual consumers resolve privacy complaints under the EU-U.S. and Swiss-U.S. Privacy Shield Frameworks.
| Try using this link: https://www.bbb.org/file-a-complaint/1216-210387 |
| maxtorgr | 07-04-2021 06:00 PM |
Re: [Guide] [Account Restored] Permanent Limitation (with 180-day hold)
Quote:
Originally Posted by HangInThere
(Post 1161272)
When we got our account restored in 2019, it was by emailing executiveoffice@paypal.com, however, I think they aren't using this anymore due to excessive, uninvited queries. This was the department handling BBB complaints (Executive Escalations).
Since then, we have had a first-hand experience getting a personalized response from this email: ppelce@paypal.co.uk (Executive Escalations)
And finally, from more recent feedback, it appears the .com variant is also active: ppelce@paypal.com
All 3 of these emails would route you to the same department handling BBB complaints, as far as I know and heard. You just might not get a reply by emailing them directly, as it is not handled as an official complaint - it still worked out in our case though, so feel free to give them a try.
Hope that helps.
| you can also try crc@paypal.com or europeanservices@paypal.com |
| gopu5 | 07-05-2021 11:50 PM |
Re: [Guide] [Account Restored] Permanent Limitation (with 180-day hold)
Quote:
Originally Posted by maxtorgr
(Post 1161308)
| Thanks will give it a shot! |
| maxtorgr | 07-06-2021 03:55 PM |
Re: [Guide] [Account Restored] Permanent Limitation (with 180-day hold)
Quote:
Originally Posted by HangInThere
(Post 1161275)
| i sent here, but havent recieved any confirmation email even after 48 hours. only a case number , where can i check status? |
| gopu5 | 07-07-2021 12:06 AM |
Re: [Guide] [Account Restored] Permanent Limitation (with 180-day hold)
Quote:
Originally Posted by HangInThere
(Post 1161272)
When we got our account restored in 2019, it was by emailing executiveoffice@paypal.com, however, I think they aren't using this anymore due to excessive, uninvited queries. This was the department handling BBB complaints (Executive Escalations).
Since then, we have had a first-hand experience getting a personalized response from this email: ppelce@paypal.co.uk (Executive Escalations)
And finally, from more recent feedback, it appears the .com variant is also active: ppelce@paypal.com
All 3 of these emails would route you to the same department handling BBB complaints, as far as I know and heard. You just might not get a reply by emailing them directly, as it is not handled as an official complaint - it still worked out in our case though, so feel free to give them a try.
Hope that helps.
| PayPal sent me response via message center (I tried each & every mail but PayPal is very smart as they are not sending direct mail response, not working out)
From: PayPal Customer Support
RE: Fwd: PayPal Account Limited
07/07/2021 at 10:24 am
Hi GOPA KUMAR RAVI,
I am glad you reached out. My name is Firdose and I am happy to help you with your concern.
I understand your concern and apologies for any inconvenience that this may have caused you.
I checked your account carefully and find that our system flagged your recent transaction(s) as a violation of our acceptable use policy, so the account is permanently limited.
Sincerely,
Firdose
PayPal |
Re: [Guide] [Account Restored] Permanent Limitation (with 180-day hold)
Quote:
Originally Posted by gopu5
(Post 1161571)
PayPal sent me response via message center (I tried each & every mail but PayPal is very smart as they are not sending direct mail response, not working out)
From: PayPal Customer Support
RE: Fwd: PayPal Account Limited
07/07/2021 at 10:24 am
Hi GOPA KUMAR RAVI,
I am glad you reached out. My name is Firdose and I am happy to help you with your concern.
I understand your concern and apologies for any inconvenience that this may have caused you.
I checked your account carefully and find that our system flagged your recent transaction(s) as a violation of our acceptable use policy, so the account is permanently limited.
Sincerely,
Firdose
PayPal
| Rough to hear but why do you think you got accused of violating AUP? Category or type of items sold - what is it? |
| gopu5 | 07-07-2021 04:12 PM |
Re: [Guide] [Account Restored] Permanent Limitation (with 180-day hold)
Quote:
Originally Posted by rsot
(Post 1161596)
Rough to hear but why do you think you got accused of violating AUP? Category or type of items sold - what is it?
| I sold digital products for that I received the payment from the customer (but the customer reported against me in PayPal which led to this situation).. PayPal play around with different reasons for permanent ban. |
| @NasterXchange | 07-07-2021 04:42 PM |
Re: [Guide] [Account Restored] Permanent Limitation (with 180-day hold)
Quote:
Originally Posted by gopu5
(Post 1161571)
PayPal sent me response via message center (I tried each & every mail but PayPal is very smart as they are not sending direct mail response, not working out)
From: PayPal Customer Support
RE: Fwd: PayPal Account Limited
07/07/2021 at 10:24 am
Hi GOPA KUMAR RAVI,
I am glad you reached out. My name is Firdose and I am happy to help you with your concern.
I understand your concern and apologies for any inconvenience that this may have caused you.
I checked your account carefully and find that our system flagged your recent transaction(s) as a violation of our acceptable use policy, so the account is permanently limited.
Sincerely,
Firdose
PayPal
|
Hi
Yes it seems it's "luck"... they can still deny... they don't care. |
| ellandax | 07-08-2021 12:56 PM |
Re: [Guide] [Account Restored] Permanent Limitation (with 180-day hold)
I was limited a few days ago with some balance I have sent an email and received an answer about a possible revision I have already responded to the answer wanting a revision I will wait for an answer. |
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