180 days have passed

[fleau]

Hi,
I have a paypal stealth account which was link to an Ebay account.
After a fews months, they asked me documents and invoice or my account will be limited, i send them all (stealth) and my account was banned during 180 days.
The delay passed and i have no news from them,
"If your account has been limited for over 180 days and you haven’t received an email to withdraw your balance, that would mean the balance cannot be withdrawn at this time. If this changes, we will send an update via email. Regrettably we would be unable to provide any additional details, and hope you have a good day"
PS: i was just dropshipping and didn't sell strange things/crypto/digital products

[slokor]

Have you tried contacting them?

[fleau]

Yes,
This is their 2 last message

1
I certainly understand your concern. However, as informed before, once the funds are available for withdrawal, then you'll receive an email. I understand that this can be frustrating and I apologize for the inconvenience. Thanks for your patience and understanding

We’re following up on your complaint regarding your experience using PayPal. At PayPal we treat expressions of dissatisfaction from our customers as complaints.

We trust the actions we’ve taken have addressed your complaint to your satisfaction and that you’ve accepted the outcome.



2

If you’re dissatisfied with how we addressed your complaint, you have the right to refer your complaint to the Financial Ombudsman Service, free of charge – but you must do so within six months of the date of this letter. If you do not refer your complaint in time, the Ombudsman will not have our permission to consider your complaint and so will only be able to do so in very limited circumstances. For example, if the Ombudsman believes that the delay was as a result of exceptional circumstances. The website of the Financial Ombudsman is available at: https://www.financial-ombudsman.org.uk/. For more information, please read about the Financial Ombudsman Service.

Alternatively you have the right to refer your complaint to the Commission de Surveillance du Secteur Financier (CSSF), free of charge – but you must do so within one year of the date you first complained to PayPal. The CSSF is the authority responsible for the prudential supervision of companies in the financial sector in Luxembourg. You can contact the CSSF at 283 Route d’Arlon, L-1150 Luxembourg.

You may obtain further information regarding the CSSF and how to contact them at: http://www.cssf.lu (for complaint specific information please refer to https://www.cssf.lu/en/customer-complaints/).

Yours sincerely,

PayPal

[agent006140]

what were you dropshipping?
if it violates AUP,then you dont get your money

[fleau]

I was dropshipping normal items, like toys, table, swimming pool ect ...

[rsot]

Originally Posted by fleau

I was dropshipping normal items, like toys, table, swimming pool ect ...

@fleau, when was your account limited? It doesn't seem like you have violated AUP - perhaps 180 days haven't fully passed?

[fleau]

The last payment received was 28 November 2020.
The last refund was : 11 December 2020
180 have passed since 28 November so customer can't ask a refund now
I don't think 11 December is the date to begin 180 days no ?

[GreenBean]

How much is your current balance?

[fleau]

I have About 4k on the account

[slokor]

The date the acct was limited is the date you start counting those 180 days from. You mention the last payment was received on the 28th of November but was that the date of limitation?

[fleau]

People on eBay couldn't buy because my paypal has been limited.
That's why my last payment was the 28th November.


Edit :
28/11 : Your information is being reviewed.We've received the informations you submitted
29/11 : We're initiating the closure of your Paypal account, you'll not be alble to use paypal

So 29/11/2020 is the date of my suspenssion

[agent006140]

so it is more than 180 days and no email telling you to withdraw?
There are Paypal reps on PAYPAL seller forum,may be ask them

[joshua9978]

They know the docs are stealth, maybe bad photoshop. You have to call in and hope one day you will just get a nice rep who doesnt care about his job will let you withdraw. Failing that give them real id and you get your money.
You wont be needing paypal anyway with the mp sign up anyway in near future.

[rsot]

Decent idea to reach out to pp repeatedly for a better rep who is more open...

[joshua9978]

Yip I got mine after 2 years
Perservering is key.

[fleau]

I am afraid if I give my real ID they say something like : ok you have done that, we take all the money and ban you.
And it can be invoiced too, I gave invoices from my supplier (like vidaxl ect...)

[fleau]

"so it is more than 180 days and no email telling you to withdraw?
There are Paypal reps on PAYPAL seller forum,may be ask them"

I post on paypal's forum, still no response
Contact them on twitter/facebook,
response : be patient, it's looks like they don't give a sh*t

Still no mail to withdrall actually

[agent006140]

NOT GOOD,if you have not received any email ,did you check your spam folder?

[fleau]

Nothing in spam, last message from facebook


XXXX, apologies for the trouble you are having with your account. I have gone through your previous conversations and I see that you were told to wait for an email from our team. Please know that if your account was limited permanently, our team will review the account every 30 days. As soon as your funds become eligible to be withdrawn, you will see an email from our end. If you have not yet received an email, unfortunately, you may have to wait for one. You will not be able to access the funds until you see an email. Meanwhile, please check your Resolution Center to confirm that there are no pending steps as sometimes these might delay the availability of the funds. Please go through the Resolution Center and complete the pending steps, if there are any. Your understanding is appreciated. Thank you.

[fleau]

Hi,
Last message received today :

From: PayPal Customer Service
RE: Your question about an overdue withdrawal

Dear XXXXXXX ,

Thank you for responding to our requests to further verify your information. As we cannot lift the receiving limit on your PayPal account until all requirements have been met, we would appreciate your help with completing the steps below, so that we can review your account further.

----------------------------------------------------------------
Proof of Identity:
----------------------------------------------------------------

As a regulated financial institution we're required to collect and verify certain information about you. At the moment you need to verify your identity by providing us with a proof of identity.

----------------------------------------------------------------
Proof of Identity:
----------------------------------------------------------------

As Proof of Identity, we can accept one of the following government issued documents:
- Your National ID (front and back)
- Your Residence Registration card (front and back)
- Your driving license
- Your Passport
- Other photo ID that was issued by a government body (front and back where applicable)

Note: The following must be visible on the document:

- Photo
- Legal Name (First and last name)
- Date of birth
- Date of issue or expiry
- Signature
- Document ID Number

Please note:
- Document needs to be valid, current, not expired
- Document must be fully visible (Partial documents cannot be accepted as a valid proof of identity)
- Front of ID may be accepted where all data above is captured in one view

----------------------------------------------------------------
Proof of Address:
----------------------------------------------------------------

As a regulated financial institution we're required to collect and verify certain information about you. At the moment you need to verify your address, by providing us with a proof of address.

What is a valid proof of address?

As a Proof of Address we can accept one of the following document:

- Utility bills (phone and broadband services, gas, water, electricity, etc.)
- Financial statements
- Insurance Letters/Statements
- Your driving license (front and back)
- Your payslip
- Government Issued Documents and Letters

We do not accept:

- Invoices
- Partial Documents

Please note:

- Document must show your full name and address as registered on the PayPal account.
- Document cannot be older than 36 months and should be fully legible.
- Document must have Logo or Footer of issuer
- PO Box Number is not a permittable address to be registered to the account

Once you've completed these steps and provided any additional information we may need, your case will be reviewed by one of our Account Specialists. We'll send you an email with the outcome of the review.

If you can't complete these steps, click 'Contact' at the bottom of any PayPal page to get more information or to contact Customer Service.

We appreciate your business and thank you for your patience and cooperation.

Yours sincerely,
PayPal

I don't know what i have to do (paypal UK)
Giving Stealth docs ? like the first time or my real identity (so it's not same details on paypal)

What do you think






Another mail

After 180 days from the last transaction received, please contact us to withdraw your funds. Please kindly provide us with a valid photo ID and a proof of address document before you can withdraw any remaining balance.

If there are outstanding buyer complaints open against you, you can refund your customers via the Resolution Centre in your PayPal account.

We reserve the right to close any account reported to be involved in possible high-risk behaviour. In the event of a dispute, we'll try to recover the money from you by debiting your PayPal balance first and, if there are insufficient funds in your PayPal balance, we reserve the right to collect your debt to PayPal by any other legal means.

We appreciate your patience and understanding regarding this matter and regret any inconvenience it may cause you.

Yours sincerely,



Another thing : Paypal UK
Me : French guy

[maxtorgr]

Originally Posted by fleau

Hi,

Another thing : Paypal UK
Me : French guy

I think their legal department is in UK, and hope their actions are not related to brexit :P

[fleau]

Hi,
Just want to say i still not have my money,
i contact them several times (phone and on paypal) and send them creative docs
My money is always in paypal balance
I never know if i receive a mail from a robot or from a person