"Contact Us" page on Limited Accounts... - eBay Suspended & PayPal Limited Forums
eBay Suspension & PayPal Limited Forums  
Join Today
Register Subscribe
     

Registration is fast, simple and absolutely free so please, join our community today!


Go Back   Home > Platform Discussions > PayPal Talk > Paypal Limited

Paypal Limited PayPal Limited Account – A general forum on PayPal limitations and how to either lift them or create new accounts.

Reply
 
Thread Tools
  #1  
Old 02-02-2015
Junior Member
 
Join Date: Jan 2014
Posts: 62
Thanks: 0
Thanked 24 Times in 13 Posts
Activity: 0%
Longevity: 59%
iTrader: (0)
Default "Contact Us" page on Limited Accounts...

I have 5 limited accounts with funds being held and none of them can access the "Contact Us" page to call or email PayPal. The page just times out and says it cannot be displayed.

My fully functional stealth accounts can access the Contact Us page with no issues at all.

Has anyone else experienced this - only noticed it within the last week or so?
Reply With Quote
The complete step-by-step guide to get back to selling today!

  #2  
Old 02-02-2015
Senior Member
 
Join Date: Sep 2014
Posts: 2,299
Thanks: 989
Thanked 348 Times in 308 Posts
Activity: 0%
Longevity: 55%
iTrader: (0)
Default Re: "Contact Us" page on Limited Accounts...

Quote:
Originally Posted by danielrutherford View Post
I have 5 limited accounts with funds being held and none of them can access the "Contact Us" page to call or email PayPal. The page just times out and says it cannot be displayed.

My fully functional stealth accounts can access the Contact Us page with no issues at all.

Has anyone else experienced this - only noticed it within the last week or so?
Limited and suspended accounts can lose the ability to contact eBay directly, you can go to the resolutions page on paypal and deal with issue on there, uploading any ID documents they are asking for etc.
Reply With Quote
  #3  
Old 02-02-2015
rsot's Avatar
Executive [VIP]
 
Join Date: Dec 2009
Posts: 75,851
Thanks: 5,926
Thanked 8,909 Times in 8,202 Posts
Activity: 99%
Longevity: 83%
iTrader: (7)
Default Re: "Contact Us" page on Limited Accounts...

Which browser you using OP?
Reply With Quote
  #4  
Old 02-03-2015
Junior Member
Threadstarter  
 
Join Date: Jan 2014
Posts: 62
Thanks: 0
Thanked 24 Times in 13 Posts
Activity: 0%
Longevity: 59%
iTrader: (0)
Default Re: "Contact Us" page on Limited Accounts...

Quote:
Originally Posted by rsot View Post
Which browser you using OP?
Im using Chrome but have the same issue in IE and Firefox
Reply With Quote
The Following User Says Thank You to danielrutherford For This Useful Post:
rsot (02-03-2015)
  #5  
Old 02-03-2015
Senior Member
 
Join Date: Jun 2012
Posts: 916
Thanks: 36
Thanked 58 Times in 53 Posts
Activity: 0%
Longevity: 68%
iTrader: (1)
Default Re: "Contact Us" page on Limited Accounts...

It was just a glitch yesterday. It wasn't just limited accounts.
Reply With Quote
  #6  
Old 02-03-2015
Jigsaw's Avatar
Executive [VIP]
 
Join Date: Sep 2011
Posts: 304
Thanks: 68
Thanked 101 Times in 77 Posts
Activity: 15%
Longevity: 73%
iTrader: (8)
Default Re: "Contact Us" page on Limited Accounts...

Yeah can confirm this is happening to limited accounts right now. Been like it for a few days right now.
Reply With Quote
  #7  
Old 02-04-2015
paraline2000's Avatar
Junior Member
 
Join Date: Mar 2014
Posts: 61
Thanks: 5
Thanked 3 Times in 3 Posts
Activity: 0%
Longevity: 58%
iTrader: (1)
Default Re: "Contact Us" page on Limited Accounts...

This is happening to me right now still. Ridiculous.
Reply With Quote
  #8  
Old 02-04-2015
Senior Member
 
Join Date: Jan 2013
Posts: 4,410
Thanks: 242
Thanked 1,595 Times in 1,075 Posts
Activity: 0%
Longevity: 65%
iTrader: (0)
Default Re: "Contact Us" page on Limited Accounts...

Quote:
Originally Posted by 93tillinfiniti View Post
This is happening to me right now still. Ridiculous.
Just google PayPal customer service number and call in using the number from your account, and the prompts will ask would u like for us to look up your account using the number you called in with, say yes, and your good

And if you don't have the number you can just skip right down to talking to a rep who will ask for your email and a couple other questions about the account
Reply With Quote
  #9  
Old 02-05-2015
Junior Member
 
Join Date: Apr 2013
Posts: 156
Thanks: 100
Thanked 25 Times in 23 Posts
Activity: 0%
Longevity: 63%
iTrader: (0)
Default Re: "Contact Us" page on Limited Accounts...

im having same problem,usually when they limit an account they give options to resolve,theres no options to resolve snd cant contact them or access help tab.
im thinking whether telephoning them is a good idea.
Reply With Quote
  #10  
Old 02-05-2015
Senior Member
 
Join Date: Sep 2014
Posts: 2,299
Thanks: 989
Thanked 348 Times in 308 Posts
Activity: 0%
Longevity: 55%
iTrader: (0)
Default Re: "Contact Us" page on Limited Accounts...

Never recommended to ring in as can attract unwanted attention to your account, going by the comments already in this thread looks like it coukd be another glitch anyway, have you tried different browsers as well to see if any of those clears it? In two or three days if it hasn't cleared I would follow DMSharks tip to google PayPal customer service number and call in using your account number, there should b prompts asking if you want them to use the number you entered when you called in to look up your account, indicate yes, and apparently you should be good to go from there.
Reply With Quote
  #11  
Old 02-05-2015
Junior Member
 
Join Date: Oct 2014
Posts: 13
Thanks: 12
Thanked 1 Time in 1 Post
Activity: 0%
Longevity: 55%
iTrader: (0)
Default Re: "Contact Us" page on Limited Accounts...

I can confirm this has happened on all 3 of my limited accounts. It's not a glitch. Its just another **** you from paypal. To keep us from retrieving our accounts. I even tested it. When i created a fully verified new account, if the contact us, or help tab would open. It it checks out fine. No issues at all. However once i get limited bam! I get an redirection loop error. When attempting to contact them.

Last edited by marcus_aurelius; 02-05-2015 at 07:38 AM.
Reply With Quote
  #12  
Old 02-05-2015
Senior Member
 
Join Date: Sep 2014
Posts: 2,299
Thanks: 989
Thanked 348 Times in 308 Posts
Activity: 0%
Longevity: 55%
iTrader: (0)
Default Re: "Contact Us" page on Limited Accounts...

Quote:
Originally Posted by marcus_aurelius View Post
I can confirm this has happened on all 3 of my limited accounts. It's not a glitch. Its just another **** you from paypal. To keep us from retrieving our accounts.
Hi Marcus, have you tried that tip for ringing in from DMShark by getting the PayPal customer service number from Google ?
Reply With Quote
The Following User Says Thank You to RosieTosie For This Useful Post:
marcus_aurelius (02-05-2015)
  #13  
Old 02-05-2015
Junior Member
 
Join Date: Oct 2014
Posts: 13
Thanks: 12
Thanked 1 Time in 1 Post
Activity: 0%
Longevity: 55%
iTrader: (0)
Default Re: "Contact Us" page on Limited Accounts...

Quote:
Originally Posted by RosieTosie View Post
Hi Marcus, have you tried that tip for ringing in from DMShark by getting the PayPal customer service number from Google ?
Yes. I just got off the phone with them. I must confess paypal's support staff is very polite and professional on over the phone. They informed me. I needed to provide photo id, Or proof of address, to regain access to my account. Which is odd. Because i verified my location with entropay. Real bank account, And mobile phone.
Reply With Quote
  #14  
Old 02-05-2015
Senior Member
 
Join Date: Sep 2014
Posts: 2,299
Thanks: 989
Thanked 348 Times in 308 Posts
Activity: 0%
Longevity: 55%
iTrader: (0)
Default Re: "Contact Us" page on Limited Accounts...

[QUOTE=marcus_aurelius;638940]Yes. I just got off the phone with them. I must confess paypal's support staff is very polite and professional on over the phone. They informed me. I needed to provide photo id, Or proof of address, to regain access to my account. Which is odd. Because i verified my location with entropay. Real bank account, And mobile phone

You mean when you first started selling you used the Entropay card? You must have got near the £1900 limit have you, and so they are asking for you to submit further proof of who and where you are, just go ahead and do that, you should be fine if the thinks you submit are accepted.
Reply With Quote
  #15  
Old 02-05-2015
Junior Member
 
Join Date: Oct 2014
Posts: 13
Thanks: 12
Thanked 1 Time in 1 Post
Activity: 0%
Longevity: 55%
iTrader: (0)
Default Re: "Contact Us" page on Limited Accounts...

[quote=RosieTosie;638943]
Quote:
Originally Posted by marcus_aurelius View Post
Yes. I just got off the phone with them. I must confess paypal's support staff is very polite and professional on over the phone. They informed me. I needed to provide photo id, Or proof of address, to regain access to my account. Which is odd. Because i verified my location with entropay. Real bank account, And mobile phone

You mean when you first started selling you used the Entropay card? You must have got near the £1900 limit have you, and so they are asking for you to submit further proof of who and where you are, just go ahead and do that, you should be fine if the thinks you submit are accepted.
How can i provide this information. With a stealth account? I doubt it would be so simple as randomly searching over a phone book. And submitting the documents under my stealth paypal's alias. Or using Photoshop.
Reply With Quote
  #16  
Old 02-05-2015
Senior Member
 
Join Date: Jan 2011
Posts: 3,669
Thanks: 313
Thanked 812 Times in 578 Posts
Activity: 0%
Longevity: 76%
iTrader: (97)
Default Re: "Contact Us" page on Limited Accounts...

This started happening way back when the first 'confirm your identity' limitations came back in November
Reply With Quote
  #17  
Old 02-05-2015
Senior Member
 
Join Date: Jan 2013
Posts: 4,410
Thanks: 242
Thanked 1,595 Times in 1,075 Posts
Activity: 0%
Longevity: 65%
iTrader: (0)
Default Re: "Contact Us" page on Limited Accounts...

Just call , the account is already limited, they will just let u know if your able to appeal and tell you where to find what you need to send them, and you can tell them you don't want to send anything and start 180 days or 45 days whichever they make u wait
Reply With Quote
  #18  
Old 02-06-2015
paraline2000's Avatar
Junior Member
 
Join Date: Mar 2014
Posts: 61
Thanks: 5
Thanked 3 Times in 3 Posts
Activity: 0%
Longevity: 58%
iTrader: (1)
Default Re: "Contact Us" page on Limited Accounts...

So is this just never going to resolve its self? I have a huge problem with paypal right now and have absolutely no way of contacting them. Its been a few days now.
Reply With Quote
  #19  
Old 02-06-2015
Senior Member
 
Join Date: Mar 2012
Posts: 578
Thanks: 209
Thanked 55 Times in 50 Posts
Activity: 27%
Longevity: 70%
iTrader: (0)
Default Re: "Contact Us" page on Limited Accounts...

Im having the same problem, after my account got limited I had no problem contacting them, but now I realize I cant contact PP, nothing to do with limited account though.

Error message

''The page isn't redirecting properly

Firefox has detected that the server is redirecting the request for this address in a way that will never complete.

This problem can sometimes be caused by disabling or refusing to accept cookies.''

Try again
Reply With Quote
Reply



Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Ebay Limits - what exactly is "confirm contact info"? amysol eBay Discussion! 11 09-22-2013 12:21 PM
Where can I find the "routers set up page"? mycaseydances Amazon 7 05-31-2013 10:57 AM
How to get past "supplier's contact / invoice" limitation williamlee Subscriber Discussions 7 08-22-2011 11:37 PM
eBay's new "Item Page".. imjustme eBay Discussion! 7 08-26-2008 01:21 PM


Aspkin Group

All times are GMT -5. The time now is 11:17 AM.


Stop the guessing games and learn how you can quickly and easily get back on eBay today!
Read the best selling step-by-step eBay Suspension guide eBay Stealth!
Amazon Suspension? Read Amazon Ghost to get back on Amazon!
vBulletin® Copyright ©2000 - 2024, Jelsoft Enterprises Ltd.
Ad Management by RedTyger
no new posts

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58