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  #1  
Old 01-24-2016
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Default Got limited .. help!

this is a 5-year-old account..

it asking for identity proof. What to do? Which I cannot.

I will call paypal tomorrow..


still having $1300 inside; cannot access the main page.









We need your help resolving an issue with your PayPal account. Until you help us resolve this issue, we've temporarily limited what you can do with your account.

What's going on?

What to do next








Please log in to your PayPal account and complete the steps to confirm your identity and recent account activity. To help protect your account, access will remain limited until you complete the necessary steps.

The security of your PayPal account is a top priority for us and we want to work together to help protect it.

If you need help or have any questions, call us at 1-888-221-1161, 4:00 AM to 10:00 PM Pacific Time Monday through Friday, 6:00 AM to 8:00 PM Pacific Time Saturday and Sunday. Please note that hours of operation may vary on holidays.

Sincerely,

PayPal
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  #2  
Old 01-25-2016
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Default Re: Got limited .. help!

Like an ID? or confirm phone number, they give you a couple different options try it. if its just confirm number sometimes u can get it restored right away.
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  #3  
Old 01-25-2016
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Default Re: Got limited .. help!

What happened to spark this?

Bit more info to help plan an attack.

Sorry to hear this happened .
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  #4  
Old 01-25-2016
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Default Re: Got limited .. help!

What you mean you cannot access the main page?
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  #5  
Old 01-25-2016
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Default Re: Got limited .. help!

possible to give them a not-real ID?

also when you give ID, the ID must match the addresses? Passport doesnot have address.

when login in, it shows the below; not the main activity page..


We’re concerned about potential unauthorized activity

After you confirm your identity, we’ll walk you through steps to make your account more secure.

Just to be safe, we want to make sure that this is your account.
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  #6  
Old 01-25-2016
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Default Re: Got limited .. help!

PayPal account has been restored

after I called them..


1st person said -- because the ip address is different and i transferred some money to someone else.

2st person said -- someone out of country tried to login in..

Anyway, i learnt lots of lessons this time..

practice makes perfect.
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  #7  
Old 01-25-2017
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Question Re: Got limited .. help!

Did you have to supply any ID in the end, or was a call good enough?
Quote:
Originally Posted by incniu View Post
PayPal account has been restored

after I called them..


1st person said -- because the ip address is different and i transferred some money to someone else.

2st person said -- someone out of country tried to login in..

Anyway, i learnt lots of lessons this time..

practice makes perfect.
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