Can a dispute be appealed second time - eBay Suspended & PayPal Limited Forums
eBay Suspension & PayPal Limited Forums  
Join Today
Register Subscribe
     

Registration is fast, simple and absolutely free so please, join our community today!


Go Back   Home > Marketplace Discussions > PayPal Talk

PayPal Talk PayPal Forums. General issues related to PayPal.

Reply
 
Thread Tools
  #1  
Old 01-13-2017
alin's Avatar
Senior Member
 
Join Date: Nov 2016
Posts: 120
Thanks: 7
Thanked 6 Times in 5 Posts
Activity: 0%
Longevity: 22%
iTrader: (0)
Default Can a dispute be appealed second time

Did you ever got to appeal a dispute the second time?
Reply With Quote
The complete step-by-step guide to get back to selling today!

  #2  
Old 01-13-2017
JamesNorth101's Avatar
Super Moderator
 
Join Date: Apr 2013
Posts: 17,375
Thanks: 1,408
Thanked 4,364 Times in 3,400 Posts
Activity: 57%
Longevity: 50%
iTrader: (356)
Default Re: Can a dispute be appealed second time

You can do yes

INR and then ISND. You can even then do it a third time.
Reply With Quote
  #3  
Old 01-13-2017
alin's Avatar
Senior Member
Threadstarter  
 
Join Date: Nov 2016
Posts: 120
Thanks: 7
Thanked 6 Times in 5 Posts
Activity: 0%
Longevity: 22%
iTrader: (0)
Default Re: Can a dispute be appealed second time

Quote:
Originally Posted by JamesNorth101 View Post
You can do yes

INR and then ISND. You can even then do it a third time.
If you'd knew my case, I paid $240 to add credit to an online wallet.
Saying ISND and that I received only $10 wallet and requesting $230 will do the trick?(no scam.)
Reply With Quote
  #4  
Old 01-15-2017
alin's Avatar
Senior Member
Threadstarter  
 
Join Date: Nov 2016
Posts: 120
Thanks: 7
Thanked 6 Times in 5 Posts
Activity: 0%
Longevity: 22%
iTrader: (0)
Default Re: Can a dispute be appealed second time

So I lost the case once(INR(, then by calling I could reopen it again(as INR, that's why I called), now it doesnt give me any option. By calling them, can I reopen as INR again or only as ISND?
Reply With Quote
  #5  
Old 01-16-2017
oompaloompa's Avatar
Executive [VIP]
 
Join Date: Jul 2008
Posts: 9,579
Thanks: 502
Thanked 1,476 Times in 1,186 Posts
Activity: 0%
Longevity: 88%
iTrader: (7)
Default Re: Can a dispute be appealed second time

we know your case from the other thread...yes call them....and try and reopen as a SNAD....
your problem still is the same though, you told them it was virtual goods that was INR....
__________________
https://youtu.be/bn4t0BuClbw
Reply With Quote
  #6  
Old 01-17-2017
alin's Avatar
Senior Member
Threadstarter  
 
Join Date: Nov 2016
Posts: 120
Thanks: 7
Thanked 6 Times in 5 Posts
Activity: 0%
Longevity: 22%
iTrader: (0)
Default Re: Can a dispute be appealed second time

Yes if it doenst work with the INR..then i have to lie them a bit with SNAD. I called them and reopened.
Reply With Quote
  #7  
Old 01-17-2017
alin's Avatar
Senior Member
Threadstarter  
 
Join Date: Nov 2016
Posts: 120
Thanks: 7
Thanked 6 Times in 5 Posts
Activity: 0%
Longevity: 22%
iTrader: (0)
Default Re: Can a dispute be appealed second time

Update.
Case got closed(SNAD), with the reason it's not subject to buyer protection. I called USA support(im from europe tho) and I requested them to take me to the claim department. I talked to a guy, I told him my story and I was angry on phone and he said he will look what can he do. after 5 minutes hold(horrible hold at claim department, no music), he told me that he double check every detail and that I have two options
1. Submit a request to "credit department" to get my account credited with that amount(of the case), should receive an answer till 72 hrs
2. Appeal the case again, if it's denied then he will fill a request to credit department to get my acc credited with that amount.
I told him I choose the first option and he said he will make SURE that I will get my money to my account.He said in case the request is declined, I will get an email informed about this but he promised me I will get the money.

What do you guys think, will I get me my money back?
Reply With Quote
  #8  
Old 01-17-2017
oompaloompa's Avatar
Executive [VIP]
 
Join Date: Jul 2008
Posts: 9,579
Thanks: 502
Thanked 1,476 Times in 1,186 Posts
Activity: 0%
Longevity: 88%
iTrader: (7)
Default Re: Can a dispute be appealed second time

I find it strange that this person that answered the phone, says they will make sure you get the money back, so I am cynical BUT this answer is alot better than I would have expected from them....

update us...hopefully someone is sympathetic to your case.....
__________________
https://youtu.be/bn4t0BuClbw
Reply With Quote
  #9  
Old 01-17-2017
alin's Avatar
Senior Member
Threadstarter  
 
Join Date: Nov 2016
Posts: 120
Thanks: 7
Thanked 6 Times in 5 Posts
Activity: 0%
Longevity: 22%
iTrader: (0)
Default Re: Can a dispute be appealed second time

I guess I know how to talk to them. I'll keep you updated
Reply With Quote
  #10  
Old 01-27-2017
Junior Member
 
Join Date: Jun 2014
Posts: 89
Thanks: 8
Thanked 6 Times in 6 Posts
Activity: 0%
Longevity: 41%
iTrader: (0)
Default Re: Can a dispute be appealed second time

)))))))))))))))))))))))))))))))
recently on one of my disputes I called in about 10 times and case was appealed around 5-6 times, talked to 4 supervisors until the final one solved the problem.
the trans was not related to ebay though.
appeal as much as you want (have to call in each time)

P.s.: also the appeal dpt waroks separate from CS dpt - they reopen and it is transfered to appeal dpt.
Make sure to talk the right person in CS to solve it right now ot convince him to solve it. Because right after reopening the appeal - there's 95% chance you will get same deny as the supervisor told me "the appeal dpt rep usually does not look the whole story - he just looks at last notes/info left by previous rep" - if nothing pretty much changed (docs, faxes, facts, trackings......) from last deny - HUGE chance they close it again

Last edited by olekstom87; 01-27-2017 at 02:03 AM.
Reply With Quote
  #11  
Old 01-27-2017
alin's Avatar
Senior Member
Threadstarter  
 
Join Date: Nov 2016
Posts: 120
Thanks: 7
Thanked 6 Times in 5 Posts
Activity: 0%
Longevity: 22%
iTrader: (0)
Default Re: Can a dispute be appealed second time

Hey, could you please explain a bit more?
what's a CS?
I am from Europe but I can call us support, can you explain what should I tell them?
About my case, appealed 3 times then changed reason to SNAD. 72 hours and I get an answer
Reply With Quote
  #12  
Old 01-28-2017
Junior Member
 
Join Date: Jun 2014
Posts: 89
Thanks: 8
Thanked 6 Times in 6 Posts
Activity: 0%
Longevity: 41%
iTrader: (0)
Default Re: Can a dispute be appealed second time

I was answering about "if it can be reopened more than once".
About your subject. Had to deal with virtual goods both - through ebay and without.
If it's a well-established company of virtual goods most likely you will not get money back (also lesser the risk you get defrauded). If its some guy or ebay regular seller - they have no chance against you.
CS means customer service
If you have usa pp most likely they sooner than later the'll ask for police report from ic3, after that give you a refund. If pp is other country - not sure
Just keep calling and explaining everything. Iit is a big matter of what person you get on the line, so keep drawing until u get the good one who fixes the issue for u - and always ask for supervisors, regular rep doesnt know a **** most of the time
Reply With Quote
  #13  
Old 01-28-2017
alin's Avatar
Senior Member
Threadstarter  
 
Join Date: Nov 2016
Posts: 120
Thanks: 7
Thanked 6 Times in 5 Posts
Activity: 0%
Longevity: 22%
iTrader: (0)
Default Re: Can a dispute be appealed second time

Ok. I've read a pp blog post and it says "PayPal can even cover the purchase cost in instances where there is no proof that the seller or buyer is at fault."
is it true?and how can you ask for it?
Reply With Quote
  #14  
Old 01-28-2017
rsot's Avatar
Executive [VIP]
 
Join Date: Dec 2009
Posts: 58,248
Thanks: 4,616
Thanked 7,106 Times in 6,473 Posts
Activity: 100%
Longevity: 77%
iTrader: (7)
Default Re: Can a dispute be appealed second time

Quote:
Originally Posted by alin View Post
Ok. I've read a pp blog post and it says "PayPal can even cover the purchase cost in instances where there is no proof that the seller or buyer is at fault."
is it true?and how can you ask for it?
You would ask paypal, no?
Reply With Quote
  #15  
Old 01-28-2017
alin's Avatar
Senior Member
Threadstarter  
 
Join Date: Nov 2016
Posts: 120
Thanks: 7
Thanked 6 Times in 5 Posts
Activity: 0%
Longevity: 22%
iTrader: (0)
Default Re: Can a dispute be appealed second time

I think I shouldn't ask them for it, if I call them they should offer it to me.
Reply With Quote
Reply



Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Just appealed and revised another AZ claim TonyAlmeida Amazon 6 02-06-2014 04:55 PM
...What is the time limit to initiate Non-rec or SNAD dispute on paypal ? Cachufleta Subscriber Discussions 5 08-20-2010 06:43 PM
MC152 - PayPal transactions on dispute at the same time..? redakai eBay Suspensions 0 07-16-2010 01:59 PM
Time I have from dispute escelation to submit additional info?? Did something change? Caseywan PayPal Talk 1 12-12-2009 07:19 PM


Aspkin Group

All times are GMT -5. The time now is 08:47 PM.


Stop the guessing games and learn how you can quickly and easily get back on eBay today!
Read the best selling step-by-step eBay Suspension guide eBay Stealth!
Amazon Suspension? Read Amazon Ghost to get back on Amazon!
vBulletin® Copyright ©2000 - 2019, Jelsoft Enterprises Ltd.
Ad Management by RedTyger
no new posts