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  #1  
Old 02-23-2017
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Default Lost case with this message - what should I do

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After careful consideration, we're unable to decide this claim in your favor at this time.

The listing accurately described the potential issues associated with the item you received.


The thing with listing, wtf??what do i do?call them and say what?
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  #2  
Old 02-23-2017
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Default Re: Lost case with this message - what should I do

So you are a buyer in this case?

Explain what this is all about.

Last edited by parsierngue; 02-23-2017 at 01:39 AM.
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Old 02-23-2017
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Default Re: Lost case with this message - what should I do

I'm the buyer of a digital good - received a way less expensive item.
They asked me for police report, I gave them. They asked for proof of what I received, I gave them..
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Old 02-23-2017
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Default Re: Lost case with this message - what should I do

Open ebay case. PayPal lately seems to protect sellers.
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  #5  
Old 02-23-2017
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Default Re: Lost case with this message - what should I do

It s not from ebay.
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Old 02-23-2017
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Default Re: Lost case with this message - what should I do

Try to appeal, call them and ask supervisor to review it again.
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  #7  
Old 02-23-2017
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Default Re: Lost case with this message - what should I do

Supervisor? I call them and ask to talk to a supervisor? Does this works for Ireland customer service?
PS: Appeal is not avalabile in the case, I can only call.
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Old 02-23-2017
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Default Re: Lost case with this message - what should I do

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Originally Posted by alin View Post
Supervisor? I call them and ask to talk to a supervisor? Does this works for Ireland customer service?
PS: Appeal is not avalabile in the case, I can only call.
Yes it does. Some pp reps may refuse to connect you to him, but some will do.
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Old 02-23-2017
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Default Re: Lost case with this message - what should I do

Have called them, first call. I talked to a nice guy, lately I found out he is romanian too and we've talked in romanian(me so lucky)(ireland customer service). He said I'll be called back by him about the case and after 5 minutes I received email

"We're contacting you about the claim for the following transaction:


bla bla
bla

We've reviewed the claim again and we've decided to reimburse you 422.24 USD with a one-off payment.

You'll receive the money into your PayPal account within the next 2-3 working days.

Thank you for your time."

Now the case is "being reviewed by paypal)-I guess they said 2-3 days because that is how long it takes to "be reviewed by paypal.
If the email says I receive the money within 2-3 working days, I will get the money for sure right?

is there any chance I won't get the money?since the email I received says i'll get them?

Last edited by alin; 02-23-2017 at 11:26 AM.
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  #10  
Old 02-23-2017
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Default Re: Lost case with this message - what should I do

I think you're good to go at this point.
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Old 02-23-2017
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Default Re: Lost case with this message - what should I do

yes you will be refunded, your appeal seems to have been accepted.
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  #12  
Old 02-23-2017
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Default Re: Lost case with this message - what should I do

Have lost the case(it appears.)
Received email and paypal said they added money to my aco****, they added the full amount.
I'm sad the seller didnt got punished and Paypal had to pay.
I'm so luck to get on phone with a guy of same nationality. Best day is today
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Old 02-23-2017
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Default Re: Lost case with this message - what should I do

its because the rep was Romanian..... sneaky favouritism worked for you...
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  #14  
Old 02-23-2017
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Default Re: Lost case with this message - what should I do

Today is your day to buy a lottery ticket, dude!
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  #15  
Old 02-23-2017
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Default Re: Lost case with this message - what should I do

Quote:
Originally Posted by alin View Post
Have lost the case(it appears.)
Received email and paypal said they added money to my aco****, they added the full amount.
I'm sad the seller didnt got punished and Paypal had to pay.
I'm so luck to get on phone with a guy of same nationality. Best day is today
Congratz alin
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