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Buyer filed non-receipt claim before I could ship item
 

The buyer for an item I sold on eBay filed a non-receipt claim almost immediately after sending payment. I'm sure everyone's had a buyer like this at one point or another; a buyer that is extremely impatient and expects you to reply to their messages immediately. Anyways, he filed a dispute and then escalated it to a claim. Do I still ship the item??

Re: Buyer filed non-receipt claim before I could ship item
 

If you have not shipped the item, all you can do now is try and cancel the sale on eBay's end and refund. Block this buyer, sounds like a PITA.

Re: Buyer filed non-receipt claim before I could ship item
 

What happens if I ship the item?

Re: Buyer filed non-receipt claim before I could ship item
 

You risk losing both the dispute and the item. Since this buyer obviously is so damn impatient, and already jumped the gun with an INR dispute, try and cancel the sale now.

Re: Buyer filed non-receipt claim before I could ship item
 

cancel the sale. You don't want to deal with buyers like that. he/she might even open up return or a chargeback on pp end once they receive the item so its best to cancel the sale and don't deal with the headache.

Re: Buyer filed non-receipt claim before I could ship item
 

But I thought that once a dispute/claim is closed the buyer is not able to open another one for the same item?

Re: Buyer filed non-receipt claim before I could ship item
 

The point is you don't want to deal with this guy at all. He's already proven to be a pain in the a$$ and doesn't deserve the item. You need to get your eBay fees back and get this dispute closed.

Why sell him the item at all? Are you willing to deal with more problems with this guy?

Re: Buyer filed non-receipt claim before I could ship item
 

I have met few of these guys. This always kill my new paypal acct. Hate them.

Re: Buyer filed non-receipt claim before I could ship item
 

I went ahead and cancelled the transaction; thanks guys!

Re: Buyer filed non-receipt claim before I could ship item
 

Wait, he filed a non receipt on eBay or PP? Because on eBay you can't file one immediately the moment you paid.

Regardless, glad you just canceled the sale.

Re: Buyer filed non-receipt claim before I could ship item
 

worst case scenario - he'll leave a negative feedback :(
you can reappeal that one tho.

Re: Buyer filed non-receipt claim before I could ship item
 

I know it might be bad practice for some sellers, but some of my items are very expensive >$1000 and if there is any indication of "trouble" such as a customer making "unreasonable" demands or being uber whiny, I'll just cancel the sale.

There are 100 customers for every bad one, but those bad ones can really ruin things.

Glad to hear the OP was able to cancel this one before it shipped.

Re: Buyer filed non-receipt claim before I could ship item
 

How long do you have to wait on eBay to file a dispute? & is Paypal the same thing since the payment would be from an eBay transaction? I guess the buyer was able to file the claim immediately because they sent the payment directly through Paypal..

Re: Buyer filed non-receipt claim before I could ship item
 

I think the OP's buyer filed a dispute with PP, I can't see how it would have been on EB given he hasn't even had a chance to ship it yet.

Re: Buyer filed non-receipt claim before I could ship item
 

Maybe you are a late shipper?
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Re: Buyer filed non-receipt claim before I could ship item
 

Is not shipping the same day considered late? Lol.