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Old 10-13-2017
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Default Buyer filed non-receipt claim before I could ship item

The buyer for an item I sold on eBay filed a non-receipt claim almost immediately after sending payment. I'm sure everyone's had a buyer like this at one point or another; a buyer that is extremely impatient and expects you to reply to their messages immediately. Anyways, he filed a dispute and then escalated it to a claim. Do I still ship the item??
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Default Re: Buyer filed non-receipt claim before I could ship item

If you have not shipped the item, all you can do now is try and cancel the sale on eBay's end and refund. Block this buyer, sounds like a PITA.
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Default Re: Buyer filed non-receipt claim before I could ship item

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Originally Posted by nickopedia View Post
If you have not shipped the item, all you can do now is try and cancel the sale on eBay's end and refund. Block this buyer, sounds like a PITA.
What happens if I ship the item?
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Default Re: Buyer filed non-receipt claim before I could ship item

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Originally Posted by natashaiera View Post
What happens if I ship the item?
You risk losing both the dispute and the item. Since this buyer obviously is so damn impatient, and already jumped the gun with an INR dispute, try and cancel the sale now.
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Old 10-13-2017
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Default Re: Buyer filed non-receipt claim before I could ship item

cancel the sale. You don't want to deal with buyers like that. he/she might even open up return or a chargeback on pp end once they receive the item so its best to cancel the sale and don't deal with the headache.
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Default Re: Buyer filed non-receipt claim before I could ship item

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Originally Posted by Mygadgets View Post
cancel the sale. You don't want to deal with buyers like that. he/she might even open up return or a chargeback on pp end once they receive the item so its best to cancel the sale and don't deal with the headache.
But I thought that once a dispute/claim is closed the buyer is not able to open another one for the same item?
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Default Re: Buyer filed non-receipt claim before I could ship item

The point is you don't want to deal with this guy at all. He's already proven to be a pain in the a$$ and doesn't deserve the item. You need to get your eBay fees back and get this dispute closed.

Why sell him the item at all? Are you willing to deal with more problems with this guy?
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Default Re: Buyer filed non-receipt claim before I could ship item

I have met few of these guys. This always kill my new paypal acct. Hate them.
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Default Re: Buyer filed non-receipt claim before I could ship item

I went ahead and cancelled the transaction; thanks guys!
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Old 10-14-2017
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Default Re: Buyer filed non-receipt claim before I could ship item

Wait, he filed a non receipt on eBay or PP? Because on eBay you can't file one immediately the moment you paid.

Regardless, glad you just canceled the sale.
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Old 10-14-2017
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Default Re: Buyer filed non-receipt claim before I could ship item

worst case scenario - he'll leave a negative feedback :(
you can reappeal that one tho.
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Default Re: Buyer filed non-receipt claim before I could ship item

I know it might be bad practice for some sellers, but some of my items are very expensive >$1000 and if there is any indication of "trouble" such as a customer making "unreasonable" demands or being uber whiny, I'll just cancel the sale.

There are 100 customers for every bad one, but those bad ones can really ruin things.

Glad to hear the OP was able to cancel this one before it shipped.
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Default Re: Buyer filed non-receipt claim before I could ship item

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Originally Posted by SaiJin View Post
Wait, he filed a non receipt on eBay or PP? Because on eBay you can't file one immediately the moment you paid.

Regardless, glad you just canceled the sale.
How long do you have to wait on eBay to file a dispute? & is Paypal the same thing since the payment would be from an eBay transaction? I guess the buyer was able to file the claim immediately because they sent the payment directly through Paypal..
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Old 10-15-2017
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Default Re: Buyer filed non-receipt claim before I could ship item

I think the OP's buyer filed a dispute with PP, I can't see how it would have been on EB given he hasn't even had a chance to ship it yet.
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Old 10-15-2017
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Default Re: Buyer filed non-receipt claim before I could ship item

Maybe you are a late shipper?
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Old 10-16-2017
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Default Re: Buyer filed non-receipt claim before I could ship item

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Originally Posted by empirestate View Post
Is not shipping the same day considered late? Lol.
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