Paypal Buyer Chargeback - sale invoice, terms and conditions, and cancellation policy

[jamescarson3000]

Hello Aspkin Commuity

I have a paypal dispute with a buyer with a large payment which the buyer filed a Charge Back with their Credit card company I gave paypal proof of the Tracking# & Signature now 2 weeks later paypal now e-mail me this:

" We are reaching out to you as we need a copy of a sale invoice, terms and conditions, and cancellation policy. "

I sold to buyer the products off ebay did the sale directly by paypal & not sure if I should send a screen shot of the ebay listing with return policy or I should just create documents & possibly make a Web site with cancellation policy

Please let me know if you have any thoughts

[rsot]

Chargebacks are notoriously tough to fight off.

Selling off of eb is kind of against eb policy but do you have all your e-mail communication with your buyer? Does the payment show as "Seller protection is active"? Screenshot that initial payment screen

[jamescarson3000]

Originally Posted by rsot

Chargebacks are notoriously tough to fight off.

Selling off of eb is kind of against eb policy but do you have all your e-mail communication with your buyer? Does the payment show as "Seller protection is active"? Screenshot that initial payment screen

I did the sell through the phone Text messages


Yes it dose show "Seller protection is active"