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Old 08-06-2018
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Default Better To Call In As Account Holder Or Business Owner?

Has anyone gotten 'We cannot log you in. If you think there is an issue with your account contact us..' upon login?

If the account has been upgraded to a business account but has a different stealth name than my own (and different gender) is it better to try to call in as the person, or to try for a name change instead and explain the person no longer works for the company?

Accounts are perm limited and passed their 180 days.

Just curious.
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Old 08-06-2018
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Default Re: Better To Call In As Account Holder Or Business Owner?

It may be best to use the current info but bring up some of the past info. Thats how I do it if I need a number changed or something.

Makes them feel more secure that the account is actually yours

"Hello, Im john, at 123 liver street but we used to have a location at 345 liver street and we recently moved"

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