Re: Paypal account limited
PayPal did not lose money on this occasion, but their first impression of you is that you may cause them losses in the future (due to problematic transactions). I understand you made a single genuine mistake and meant no trouble, but eBay and PayPal have two strong views right now:
eBay care much more for buyers than for sellers, so having to cancel an order with the seller at fault makes the customer less trusting in eBay as a whole in future (which is how they lose out). I myself got banned from eBay just by canceling 1 order, so I'm surprised they didn't do the same to you.
Then with PayPal, they need to trust that your sales will all go smoothly, as it's their pocket on the line when a chargeback/dispute arises (assuming you always withdraw your balance). Therefore, with your first sale going wrong (despite your intentions), they can only assume it's going to be same down the line.
Both made pretty fair and expected business decisions, with the exception that they unfortunately don't care about the story. Starting small and stable is key.
You are welcome to appeal their decision if it's your genuine account and it's important to you, by emailing executiveoffice@paypal.com |