Paypal Claim & The Almost Empty Box
Hi all, firstly thanks again for the forums - love them!
If any one has any suggestions...
A couple of weeks back a buyer lodged a complaint as item not described. I immediately offered a refund via Paypal and asked him to return the items (10 shirts) back to me.
Today the parcel arrived and I was instantly suspicious. It was the same carton that I sent the shirts in. However originally it had been packed tight, and now it looked kind of squashed. I know this set is 3.5 kgs when sent out, and I noticed that the return parcel was only 1.5kgs. As a result I fully photographed the box from all angles before opening it, then had a friend take photos of me opening the box. Sure enough, inside is a pile of filthy old shirts that have been pulled from the bin somewhere.
I called Paypal and registered an appeal, which was done. I was told I would receive an email about the appeal. But instead I received an email telling me that as the items has been returned the case had been made in favour of the buyer. I called them back and they said this email was an error and the case is open. My resolution centre in PP shows the case as open.
I dont have any mechanism to send in the photos or the con notes when sent and when returned. I want to do whatever I can in a proactive way as this claim is for about $250 which is a fair amount.
I cant do much legally as I am in Australia and the buyer was in France.
Does anyone have any ideas about this?
|