tracking delivered, paypal still show shipped ?

[cobaogio7]

i sent the package via ups on 04/16/2020 and put the tracking on paypal same day. The tracking showed delivered on 04/21/2020 , but today paypal still showed "shipped" and my money is still on hold. What to do?

[JayRay]

Can you tell your customer to mark confirm receipt? If you are using a new account then your payment may still be held for 21days even if it is delivered

[cobaogio7]

Originally Posted by JayRay

Can you tell your customer to mark confirm receipt? If you are using a new account then your payment may still be held for 21days even if it is delivered

i have 2 questions:

1. when customer mark confirmed receipt, later, can the customer open claim on this order?

2. My account is new , but will paypal hold my fund 21 days when they sent me this letter?

"on a temporary hold
We've placed the money on hold because we believe this transaction may involve a higher than usual risk. The money has been added to your on hold balance. It'll be available once we can confirm that your customer has received the goods or services.
Here's what you can do to get your money sooner
shipinfo
Provide shipment info
Add a valid tracking number and your money will be available 1 day after PayPal confirms that the shipment has been delivered. "

[rsot]

1. Yes - https://www.aspkin.com/forums/paypal...aim-later.html

2. Sure thing, sad to say