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  #1  
Old 3 Weeks Ago
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Default Refund error

I have been attempting to refund my customer for the last 3 days, and I keep getting this message: "We can't process any refund at this moment due to technical reasons. Please try again later." Is anyone else having this issue?

If that matters:
- I have enough money in my balance, so that can't be an issue here.
- I was paid in US dollars and trying to refund in the same currency.
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Old 3 Weeks Ago
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Default Re: Refund error

has his payment been converted into your local currency?
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  #3  
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Default Re: Refund error

Quote:
Originally Posted by agent006140 View Post
has his payment been converted into your local currency?
No, it's in USD in my PP balance
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Default Re: Refund error

It'a been a week and the issue is still there.

I click "Refund this Payment" the page refreshes and I'm back at the transaction. I've tried and tried, but each time I'm bounced back to the transaction screen. If I'm fast enough to click to refund the payment, it gives me the error message: "We can't process any refund at this moment due to technical reasons. Please try again later."

I've seen people reported the same issue on reddit, but no solution suggested except contacting Paypal (which I don't really want to do).

I'm thinking that the issue might something to do with the old version of my browser (I'm using Mozilla firefox). Does anybody know, if I update the browser to the latest version, would I still have all my cookies and cash?
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Default Re: Refund error

Quote:
Originally Posted by vincent_ View Post
It'a been a week and the issue is still there.

I click "Refund this Payment" the page refreshes and I'm back at the transaction. I've tried and tried, but each time I'm bounced back to the transaction screen. If I'm fast enough to click to refund the payment, it gives me the error message: "We can't process any refund at this moment due to technical reasons. Please try again later."

I've seen people reported the same issue on reddit, but no solution suggested except contacting Paypal (which I don't really want to do).

I'm thinking that the issue might something to do with the old version of my browser (I'm using Mozilla firefox). Does anybody know, if I update the browser to the latest version, would I still have all my cookies and cash?
Your only option would be to contact paypal via phone or message center, seems to be an issue with your account
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Default Re: Refund error

Thanks. The issue is not only with my account. I've seen 10-15 topics over the internet for the last weeks with the exact same issue. Anyways, I'm considering to contact paypal of course, I just want it to be my last move.

What I want to try now is updating my browser and see if that would help, for some reasons I think it should.

I'm just asking would updating the browser affect my cache and cookies (dumb question, but I just want to make sure it wouldn't).
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Default Re: Refund error

As a rule of thumb, don't ever call PayPal...for anything...ever.
Ok now that's settled, I believe it is your browser. Anytime there's a glitch that only affects a few, it's usually in your operating system. Updating your browser is completely safe. Your cookies and catche will remain. If the problem still exists after updating, your next move would be to use another browser, Chrome or IE. When switching browsers, just make sure your on the same user account with the same IP and all is good. Good luck!
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Default Re: Refund error

Thanks a lot, Steveo036940! That's what I wanted to hear from experienced users.

I will try to update my browser then. Hopefully will get back here soon with some good news or any other updates on the case.
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Default Re: Refund error

Quote:
Originally Posted by vincent_ View Post
I have been attempting to refund my customer for the last 3 days, and I keep getting this message: "We can't process any refund at this moment due to technical reasons. Please try again later." Is anyone else having this issue?

If that matters:
- I have enough money in my balance, so that can't be an issue here.
- I was paid in US dollars and trying to refund in the same currency.

Do you have more balance than the transaction you received? PayPal no longer refunds the fixed $0.30 fee so you would need the balance received PLUS this fixed fee in order to refund now. Old rules was that they refund all the fees so you could have refunded with an exact balance, this may be what is happening to OP.
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  #10  
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Default Re: Refund error

Quote:
Originally Posted by Steveo036940 View Post
As a rule of thumb, don't ever call PayPal...for anything...ever.
Ok now that's settled, I believe it is your browser. Anytime there's a glitch that only affects a few, it's usually in your operating system. Updating your browser is completely safe. Your cookies and catche will remain. If the problem still exists after updating, your next move would be to use another browser, Chrome or IE. When switching browsers, just make sure your on the same user account with the same IP and all is good. Good luck!

That's not always the case, I've called paypal on numerous times. I've successfully ran 8 stealth accounts for the last 5 years with no issues. I've called them on numerous times, using different phones of course. Nothing bad has ever happened to the accounts, they're all still running fine. Sometimes you don't have a choice but to call. You can message them too if you're too nervous to call.
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Default Re: Refund error

Quote:
Originally Posted by leej42144 View Post
Do you have more balance than the transaction you received? PayPal no longer refunds the fixed $0.30 fee so you would need the balance received PLUS this fixed fee in order to refund now. Old rules was that they refund all the fees so you could have refunded with an exact balance, this may be what is happening to OP.
I have enough money in my balance, so that's not an issue here. But thanks for the input.
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  #12  
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Default Re: Refund error

Just a quick update:

- I was able to resolve the problem with a buyer without refunding him.

- The issue is still there though. Every time I click "Refund this Payment" the page refreshes and I'm back at the transaction.

After reading a lot of similar topics over Internet, I'm pretty sure that the issue is with Mozilla Firefox. I updated the browser to the latest version and also played with some settings. I didn't help unfortunately.

There is an option to switch to Chrome or IE, but I'm a bit worried about getting quick security check first time I login (I don't have access to the phone number registered with the account) and running into an even bigger trouble.

Another option is to clear chache in Mozilla (keeping cookies) and try again.

What do you guys think?*
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Default Re: Refund error

Quote:
Originally Posted by vincent_ View Post
Just a quick update:

- I was able to resolve the problem with a buyer without refunding him.

- The issue is still there though. Every time I click "Refund this Payment" the page refreshes and I'm back at the transaction.

After reading a lot of similar topics over Internet, I'm pretty sure that the issue is with Mozilla Firefox. I updated the browser to the latest version and also played with some settings. I didn't help unfortunately.

There is an option to switch to Chrome or IE, but I'm a bit worried about getting quick security check first time I login (I don't have access to the phone number registered with the account) and running into an even bigger trouble.

Another option is to clear chache in Mozilla (keeping cookies) and try again.

What do you guys think?*
I have the same problem with chrome browser, after paypal account got limited 2 days ago I tried to send the refund but there is this error:
We can't process any refund at this moment due to technical reasons
Refunds are allowed in my limitation, but I am still thinking that this error might have something to do with limitation. I have refunded before with not limited paypal account and always has worked.
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  #14  
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Default Re: Refund error

If your account is fully limited, it's not your browser. If your limitation allows you to withdraw and send your money, it's something else. You'll need to carefully read your list of limitations PayPal gave you to know for sure.
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  #15  
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Default Re: Refund error

Quote:
Originally Posted by vincent_ View Post
Just a quick update:

- I was able to resolve the problem with a buyer without refunding him.

- The issue is still there though. Every time I click "Refund this Payment" the page refreshes and I'm back at the transaction.

After reading a lot of similar topics over Internet, I'm pretty sure that the issue is with Mozilla Firefox. I updated the browser to the latest version and also played with some settings. I didn't help unfortunately.

There is an option to switch to Chrome or IE, but I'm a bit worried about getting quick security check first time I login (I don't have access to the phone number registered with the account) and running into an even bigger trouble.

Another option is to clear chache in Mozilla (keeping cookies) and try again.

What do you guys think?*

You can contact paypal as I suggested a week ago, it will avoid you going through the guessing game, a simple phone call can answer your question.
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  #16  
Old 6 Days Ago
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Default Re: Refund error

Quote:
Originally Posted by RichardCard82 View Post
You can contact paypal as I suggested a week ago, it will avoid you going through the guessing game, a simple phone call can answer your question.
While contacting PP by phone is never fun, Richard is right here for simple solution
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  #17  
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Default Re: Refund error

I sent paypal customer support message yesterday and today I received a message back and refund of 97 euros was sent back to the sender. Looks like it works when you ask for help.
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  #18  
Old 5 Days Ago
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Default Re: Refund error

I started having this issue today on 2 different accounts.

I had returns which were needing to be refunded since they arrived yesterday. I got error messages on both eBay and Paypal when trying to send the refunds.

What worked for me was trying to refund through the eBay return request repeatedly until I finally got both of them through. I had to try at least 5 times on each request. After several error messages both refunds eventually went through and I was able to close out both return requests.

If anyone is in the same boat, I hope this helps.
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  #19  
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Default Re: Refund error

No, that's not it. Paypal is having some kind of technical difficulties processing refunds lately. I'm familiar with e-check payments but that's not what these were. If a customer pays with an e-check (which is the only type of Paypal payment you're notified of before it clears) Paypal tells you not to ship the order until the payment clears.

These were fully cleared, weeks old payments in my case. Paypal is just acting glitchy. Because like I said, I was able to get both refunds through after several attempts.. and that wouldn't be possible if the payments hadn't cleared yet.
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