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  #1  
Old 07-11-2020
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Default Getting in touch with support for PP.

Anyone having trouble in getting in contact with PP. they seem non exist in terms of customer support. I have dispute going on with scam buyer and it showed the item was delivered 2 weeks ago. Thanks
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  #2  
Old 07-12-2020
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Default Re: Getting in touch with support for PP.

Due to the pandemic it's been difficult to get a hold of them.

Have you tried emailing them?
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Old 07-12-2020
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Default Re: Getting in touch with support for PP.

what county, if it's in the UK there's not much, but if it's here in the America (USA) i can share with you here several direct contact for paypal big dogs and key customer service, just ask
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Old 07-12-2020
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Default Re: Getting in touch with support for PP.

Quote:
Originally Posted by mpfteam View Post
what county, if it's in the UK there's not much, but if it's here in the America (USA) i can share with you here several direct contact for paypal big dogs and key customer service, just ask

That would be appreciated if you know big dogs. I am sick and tired PayPal using a poor pathetic of excuse blame the pandemic when they have proven track record of crappy customer service. If you can pm any USA customer support that would be great.

I am not only being scammed but the dates for resolution keep moving. Honestly when will they start customer service again when we find a vaccine. PayPal makes too much money for crappy support.
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Old 07-12-2020
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Default Re: Getting in touch with support for PP.

Quote:
Originally Posted by SaiJin View Post
Due to the pandemic it's been difficult to get a hold of them.

Have you tried emailing them?

Hey SaiJin

I did several times no response and when they reply they didnít take a look at the case. Itís absolutely mind boggling how billion dollar company can run such a **** show
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Old 07-13-2020
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Default Re: Getting in touch with support for PP.

Quote:
Originally Posted by littleredengine07 View Post
That would be appreciated if you know big dogs. I am sick and tired PayPal using a poor pathetic of excuse blame the pandemic when they have proven track record of crappy customer service. If you can pm any USA customer support that would be great.

I am not only being scammed but the dates for resolution keep moving. Honestly when will they start customer service again when we find a vaccine. PayPal makes too much money for crappy support.
I am sending you the big contact list for paypal.

right now...
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  #7  
Old 07-13-2020
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Default Re: Getting in touch with support for PP.

Quote:
Originally Posted by agent006140 View Post
did you upload tracking?
have either of you get Paypal involved yet?
No need to call Paypal,if tracking shows delivered and if over 750,signed for,add tracking number to the case and get Paypal involved,usually a bot will close the case,if you are not happy with the outcome,appeal,then a rep will look into it
true, as long as you have proof then no need to be affreid. if you have any pic shots of any conversation with the buyer then upload those to resolutions@paypal.com or get a hold of them to let them know you have additional proof to submit/upload with such "x" case, just don't forget to remove "Exit purge" on any pic.
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  #8  
Old 07-13-2020
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Default Re: Getting in touch with support for PP.

Quote:
Originally Posted by agent006140 View Post
if Paypal keeps extending the date,it is because you two keep a dialogue going and Paypal is giving the other party time to respond.
if tracking shows delivered(it must be delivered to the address Paypal gave you),then stop talking to buyer and get Paypal involved.
To get Paypal INR protection,you must ship to the address given by Paypal and the item must be whole or part qualified

Thanks agent. After 4 emails I got a reply back and they closed out case. Itís stupid. I donít know if this scammer is going to turn around and file an Not as described. I read these type of scammers are trying to tip the claim where buyer has to ship back the item and so they can do return back with a different address with same city/zip with their own domestic postage because the scammer who scamming used package forwarding address and from china. He did it with two packaging forwarding address with two different accounts. Btw I believe he is using stealth. I know that by looking at the account details when you receive a payment from PP.
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Old 07-13-2020
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Default Re: Getting in touch with support for PP.

Quote:
Originally Posted by littleredengine07 View Post
Thanks agent. After 4 emails I got a reply back and they closed out case. Itís stupid. I donít know if this scammer is going to turn around and file an Not as described. I read these type of scammers are trying to tip the claim where buyer has to ship back the item and so they can do return back with a different address with same city/zip with their own domestic postage because the scammer who scamming used package forwarding address and from china. He did it with two packaging forwarding address with two different accounts. Btw I believe he is using stealth. I know that by looking at the account details when you receive a payment from PP.
don't worry there's nothing he can do, unless if he is really using a CC but i doubt that, because if he used a CC then he could file against you with his bank. even tho, you still are good.
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  #10  
Old 07-14-2020
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Default Re: Getting in touch with support for PP.

Something you learn everyday. I know that in china does have the dispute powers like here in the US. Still crossing my fingers. These are pro scammers who figured out the horrible ecosystem that ebay PayPal created.
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  #11  
Old 07-14-2020
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Default Re: Getting in touch with support for PP.

Quote:
Originally Posted by littleredengine07 View Post
Thanks agent. After 4 emails I got a reply back and they closed out case. Itís stupid. I donít know if this scammer is going to turn around and file an Not as described. I read these type of scammers are trying to tip the claim where buyer has to ship back the item and so they can do return back with a different address with same city/zip with their own domestic postage because the scammer who scamming used package forwarding address and from china. He did it with two packaging forwarding address with two different accounts. Btw I believe he is using stealth. I know that by looking at the account details when you receive a payment from PP.

You said "closed" the case, so did they close it in your favor or they decided on the buyer side?
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  #12  
Old 07-14-2020
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Default Re: Getting in touch with support for PP.

Quote:
Originally Posted by SaiJin View Post
You said "closed" the case, so did they close it in your favor or they decided on the buyer side?

They closed it out in my favor. Although still cross my fingers. PayPal is scammers best friend
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  #13  
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Default Re: Getting in touch with support for PP.

Just talked to them for about an hour (US Based)

Hold time was only 6-13 minutes and talked to a live rep.
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  #14  
Old 07-14-2020
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Default Re: Getting in touch with support for PP.

Quote:
Originally Posted by Jsec View Post
Just talked to them for about an hour (US Based)

Hold time was only 6-13 minutes and talked to a live rep.

Nice because I got no customer service at this time when I called 4-5 days back.
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Default Re: Getting in touch with support for PP.

Quote:
Originally Posted by Jsec View Post
Just talked to them for about an hour (US Based)

Hold time was only 6-13 minutes and talked to a live rep.
You used live chat?. Anyone knows the phone number that we can reach US PP support at this time?

Thank you.
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  #16  
Old 07-14-2020
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Default Getting in touch with support for PP.

I tried live chat they took a day to reply lol.
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Old 07-19-2020
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Default Re: Getting in touch with support for PP.

Quote:
Originally Posted by mpfteam View Post
I am sending you the big contact list for paypal.

right now...
I really need this list to contact paypal
Thank you
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  #18  
Old 07-19-2020
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Default Re: Getting in touch with support for PP.

Quote:
Originally Posted by jal1995 View Post
I really need this list to contact paypal
Thank you
contact list from the US, or what country
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  #19  
Old 07-19-2020
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Default Re: Getting in touch with support for PP.

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Originally Posted by mpfteam View Post
contact list from the US, or what country
US or any other country
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  #20  
Old 07-19-2020
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Thumbs up Re: Getting in touch with support for PP.

Quote:
Originally Posted by jal1995 View Post
US or any other country
There ye go.. check your PM. i sent you all good emails to contact paypal, and if you need ebay just let me know.

good luck!
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  #21  
Old 07-20-2020
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Default Re: Getting in touch with support for PP.

Quote:
Originally Posted by mpfteam View Post
I am sending you the big contact list for paypal.

right now...
Hi,
Could you please give me the contact list for PayPal support in the US?

It would really help me out!

Much appreciated
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  #22  
Old 07-20-2020
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Default Re: Getting in touch with support for PP.

for all those who keep asking about the contact list for paypal (USA) here's the list. for all other countries hit me a PM. (Admin: if not allowed here then please remove and let me know. thanks)
--------------------------------------------------------
Avoid using PayPal's automated email submission center -- that email goes straight to New Delhi, India where you will get a prompt reply back that has nothing to do with what you asked in the first place. For faster results, email the following departments (where people with decision making authority can help you):

moldenburg@paypal.com (Michael Moldenburg, Paypal Complaints)
sthompson@paypal.com (Scott Thompson, PayPal President)
mhentges@paypal.com (Mary Hentges, CFO PayPal)
crme@paypal.com (PayPal Office of Executive Escalations)
mvergara@paypal.com (Mike Vergara, Senior Director Accounts Protection)
cwong@paypal.com (Catherine Wong, Senior Product Manager Merchant Services)
mbarrett@paypal.com (Michael Barrett, Chief Information Security Officer)
executiveoffice@paypal.com
harbor1@paypal.com
ppelce@paypal.com
complaint-response@paypal.com
abuse@paypal.com
Europeanservices@paypal.com
resolutions@paypal.com
appeals@paypal.com
compliance@paypal.com
webform@paypal.com
service@paypal.com (Unmonitored)
spoof@paypal.com
aup@paypal.com
press@paypal.com (Let public relations know you are filing complaints)
apires@paypal.com (Amanda Pires -- Media Relations Contact)
pending_reversal@paypal.com
global2@paypal.com
intl@paypal.com
ppe_courtesycredit@paypal.com
Email Tip: Send your problem to EVERY PayPal email address that you can find, not just one. That way you have different people and different departments dealing with your problem.

-----------------------------------
Good luck!
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