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08-20-2020
Revale
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Why payment amount not received?
Hi,
I have set up a subscition plan via PP smart button with a initial set up fee for customers.
So far it's working well. But there's one transaction which didn't receive the amount yet. I tried to contact paypal but no response yet.
https://gyazo.com/e010867829c76b15d8b907cb5e2801ac
I don't offer any alterantive payment options. Just PayPal and credit cards.
The country is France.
Any idea why that happened and how to fix it?
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08-21-2020
snarf
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Re: Why payment amount not received?
I would call them and ask
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08-21-2020
Revale
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Re: Why payment amount not received?
They don't offer phone support at the moment in my country.
I have sent them a message. Response time is pretty long.
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08-22-2020
Speeder33
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Re: Why payment amount not received?
Quote:
Originally Posted by
Revale
They don't offer phone support at the moment in my country.
I have sent them a message. Response time is pretty long.
try messaging them on twitter, the response time has been long, but they'll get around to the message within a few days
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08-22-2020
rsot
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Re: Why payment amount not received?
Could also try Facebook for response as well
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08-23-2020
Revale
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Re: Why payment amount not received?
Today I got 3 more payments where the money is not received.
Which payment methods cause a delay? It can't be credit card nor PayPal transaction. I guess it's an alternative payment method.
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08-23-2020
agent006140
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Re: Why payment amount not received?
paypal has its own seller forum.
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08-23-2020
agent006140
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Re: Why payment amount not received?
what currency do you accept?
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08-23-2020
SaiJin
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Re: Why payment amount not received?
Quote:
Originally Posted by
Speeder33
try messaging them on twitter, the response time has been long, but they'll get around to the message within a few days
So they are resorting to twitter now instead of phone call and email?
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08-23-2020
Revale
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Re: Why payment amount not received?
Quote:
Originally Posted by
agent006140
what currency do you accept?
My PP account has HKD, EUR and USD. The subscription plan is set up in EUR as this is what people from France pay with.
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