PayPal Limited, then lifted and CLOSED 5 minutes later I want to share my story. I attempted a transfer of funds from PayPal to my bank 3 days ago. PayPal limited my account and requested for invoices etc.
Dear J********
Your account access limitation cannot be lifted at this time. We need more
information about your account before we can proceed with the appeal
process. Please complete the steps below so that we may review your
account further:
An invoice is an original bill of sale referencing where you purchased or
acquired the item(s) you are selling along with the name and telephone
number of your supplier.
The invoices we received were not valid. We need to know where you are
purchasing the items that you are selling. Please fax in this information
to our office as soon as possible for further review.
Sincerely,
Becky
PayPal Account Review Department
PayPal, an eBay Company Today I called PP customer service. I informed the guy I purchased my items on craigslist;therefore I have no invoices to provide. After answering a few questions he lifted the limitation and I received this email.
Hello
Our review is complete and we have restored your account.
We appreciate your patience and thank you for your help in making PayPal
the safest and most trusted online payment solution.
Thanks,
PayPal I immediately logged in and attempted another transfer. (the original transfer was reversed)
After I did this, two minutes later I received this email.
Dear J*************
As part of our security measures, we regularly screen activity in the
PayPal system. During a recent screening, we noticed an issue regarding
your account.
We are very sorry, but in accordance with the PayPal User Agreement, we are
no longer able to have you as a customer.
We have had to close your account for the following reason:
We have observed activity in this account that is unusual or potentially
high risk.
We apologize for any inconvenience this account closure may cause. You may
still log in to PayPal to view your transactions history and personal
information for a limited time.
The funds in your account will be held for 180 days, due to the risk of
outstanding chargebacks and complaints. After 180 days, any remaining funds
will be available to you for withdrawal.
For your protection, we have limited access to your account until
additional security measures can be completed. We apologize for any
inconvenience this may cause.
To review your account and some or all of the information that PayPal used
to make its decision to limit your account access, please visit the
Resolution Center. If, after reviewing your account information, you seek
further clarification regarding your account access, please contact PayPal
by visiting the Help Center and clicking "Contact Us".
We thank you for your prompt attention to this matter. Please understand
that this is a security measure intended to help protect you and your
account. We apologize for any inconvenience.
Sincerely,
PayPal Account Review Department I then called PP customer service to explain that I just had the account limitation lifted and 5 minutes later it's limited (closed) after an attempted transfer of funds. He simply said that it was a "manual review." I offered to submit whatever invoices I had as well as screen shots of my orders (EMS China delivery/invoice confirmations etc.) He said that would be a good idea and to follow up within 24-48 hours.
Is there anyone who ever had a PP account reinstated after being closed from submitting documents? I'm crossing my fingers as there is a large sum of money sitting there. |