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Old 09-23-2010
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Default How does Paypal handle dispute buyerclaiming replica?

just wondering if the buyer claimed ⊗⊗⊗⊗, how does paypal handle it? Does paypal side with buyer most of time?
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Old 09-23-2010
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Depends what it is. They need to supply proof that it's f*ke.

There is someone who bought Monster Beats Studio by Dr. Dre, and is trying to get a refund as they are f*ke but they can't get anyone to supply documentation to say that they are f*ke.
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Old 09-23-2010
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Before knowing about stealth, I had several buyers complain about replica video games about 18 months ago. I was buying games from a certain U.K. company who drop shipped directly to my customers while not knowing some of those games were blatant rip-offs.

While my eBay account was eventually shut down, my Paypal is still up and running. It is connected still to my website, Pricegrabber, and others. Whenever a problem arose, I simply refund money. Some of those only after customers escalated claims. Never had a problem. Yet.
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Old 09-23-2010
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Quote:
Originally Posted by imthatguy View Post
Does paypal side with buyer most of time?
Ha! Yes.

What planet are you from?
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Old 09-29-2010
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This is very interesting and a mystery and I would like to know this too but I figured if they claim replica when you have a receipt for proof and accuse the buyer of being paranoid and wrong, then he/she won't win the dispute.
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Old 09-30-2010
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If a buyer opens a PayPal dispute stating the item received is a ⊗⊗⊗⊗, you WILL have a problem. Typically, they will contact the seller and ask for distributor information, invoices, receipts, etc.

The buyer does not have to prove the item is a ⊗⊗⊗⊗, the SELLER has to prove that it is real. The exception to this would be a buyer with a history of such disputes. And even then, they sometimes will side with the buyer.

And here is the kicker: if they side with the buyer you will NOT receive the merchandise back. Here is section 10 of the PayPal user agreement:

If you sell to a buyer and the buyer files a Significantly Not as Described (SNAD) Claim, you will generally be required to accept the item back and refund the buyer the full purchase price plus original shipping costs. You will not receive a refund on your PayPal fees. If you lose a SNAD Claim because the item you sold is counterfeit, you will be required to provide a full refund to the buyer and you will not receive the item back (it will be destroyed).

All the buyer has to do is "certify" that they destroyed the item.

Of course, at that point, your PayPal and eBay accounts are done for.

Where did anyone get the idea that the buyer has to PROVE the item is ⊗⊗⊗⊗???
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Old 09-30-2010
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Quote:
Originally Posted by jeffweico View Post

And here is the kicker: if they side with the buyer you will NOT receive the merchandise back.

All the buyer has to do is "certify" that they destroyed the item.
That sucks for replica sellers! You lose an account and your ⊗⊗⊗⊗.
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Old 09-30-2010
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Quote:
Originally Posted by smithgroup View Post
That sucks for replica sellers! You lose an account and your ⊗⊗⊗⊗.
Really? Don't knowingly sell replicas! Would you like it if someone sold something to you and you got it and it was a piece of crap ⊗⊗⊗⊗? Think about it...
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Old 09-30-2010
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Quote:
Originally Posted by rcdrivertim View Post
Really? Don't knowingly sell replicas! Would you like it if someone sold something to you and you got it and it was a piece of crap ⊗⊗⊗⊗? Think about it...
i was always honest when sellin xxxx,that was probably my downfall
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Old 09-30-2010
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"You were always honext when selling XXXX" - ha that's kind of a contradictory statement no?

Even if you tell people you are selling f*kes, you can get nailed - if not by them, then by others....

Welcome to the forum though - all the other posts are well-informed contributions.
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Old 09-30-2010
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They almost always ask the buyer to return the item.....
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Old 10-01-2010
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Quote:
Originally Posted by rsot View Post
"You were always honext when selling XXXX" - ha that's kind of a contradictory statement no?

Even if you tell people you are selling f*kes, you can get nailed - if not by them, then by others....

Welcome to the forum though - all the other posts are well-informed contributions.
yep,,,thats why i said it was my downfall,,,,plus i would prefer tbh than a customer gets something they are not entirely happy with so the lesson learned for me...........dont sell ⊗⊗⊗⊗ goods,simplez
another thing why is it contradictory???
9 out of 10 people who buy on ebay will know to be aware of ⊗⊗⊗⊗ goods,thats why all my customers asked me,so i always stated the facts,cant see nothing contradictory about that....hmmmm
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Old 10-06-2010
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Quote:
Originally Posted by jeffweico View Post
Where did anyone get the idea that the buyer has to PROVE the item is ⊗⊗⊗⊗???
In Australia, many buyers have had problems proving to PP that the items is actually ⊗⊗⊗⊗.
The buyer must submit evidence that the item is ⊗⊗⊗⊗. A lot of businesses won't state on official letter head that an item is ⊗⊗⊗⊗.

Here is a couple of threads on an Australian forum about it, there have beed a lot more but you'll get the picture.

Anything i can do?(⊗⊗⊗⊗ item) - Auctions - On the internet - Whirlpool Forums

HELP: 3rd party to verify ⊗⊗⊗⊗ item - Auctions - On the internet - Whirlpool Forums
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