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Paypal dispute: item not received and held funds(OFF ebay transaction)
 

i sold an item for over $250 on paypal and it was a off ebay transaction. I shipped the item with tracking number but the signature option.The item was shipped a week ago and on the canadapost website it said the item has been successfully delivered.

However ,the address was not shown due to the canadian privacy act and the buyer claimed that he did not receive the item. So the buyer opened a dispute saying the item has not been delivered.He asked me to call canadapost to figure out what's wrong with it, which i did and they will start investigating and get back to me after 5 business days.

*Now my fund is on hold right now, is there anyway that i can withdraw the money?
*any advice?

Thank You

input the tracking in to paypal, if it is the norm to not show address in Canada, then you should be fine - although cannot see how this works out, I mean you could put any recd tracking in doesnt mean it coresponds to address, but whatever. You mean nothing shows as to where it went, no zip? If you have receipt, does that show the address? that might be what clinches it for you.

You can't withdraw unless the dispute is resolved - and even then, hope for no problems after.

You need to resolve this with the buyer asap - you won't be covered for seller protection as this was an off-ebay transaction.

All the best.

so if i fail to provide a the signature confirmation, would it be a problem?
since it doesnt cover the seller protection as this was an off-ebay transaction?

thank you

rsot, the seller only needs to prove rcd thru tracking, that is the only seller protection they will get, but its provable surely in Canada

what does rcd stand for?

so if it was a off ebay transaction...i only need to provide the tracking number to win the case?

actually the receipt doesnt have the address due to the canadian privacy act...i hope it will be fine at the end

so the $250 rule doesnt apply to my transaction?

Rcd is like received. My bad - tracking number is only necessary. But yes, save the receipt - Paypal will probably want a copy of it for their own tracking purposes during the dispute.

just wanna clarify....so i only need to provide the tracking number since it was a off ebay transaction right??

It doesn't mater if it was on or off ebay. The tracking rules are the same. The only difference is the seller protection from eBay sales.

PayPal likes signatures for disputes. How did you send this? Xpresspost. expedited? You say you cant show address? Because of security? I'm lost here. Did you fill this out by hand or use any form of online way of shipping? Online tracking wont show address it went to obviously. But you do have proof of where you sent it somehow....

But bottom line is they want signatures. You don't have one so its up in the air. All you can do is provide PayPal with tracking number.

i sent it as expedited and i do have the receipt which i will scan a copy and submit one to paypal. However, the receipt does not show the buyer's address.

what i want to find out the most is...in this off ebay transaction..does paypal need the signature confirmation or not? without that would i be able to win this case?

thank you

I have always lost without signature. Every time. Its PayPal, never no real consistency with them. So you can never know. Just get them what you have and hope for the best.

as a seller or buyer?

Seller. Buyers dont lose very often.

that means i am fxxked

If buyer received it and noticed no signature and is trying to rip you off, probably. If it was delivered in error and makes it to him you may be ok. You do need to be braced for worse case scenario though. Without signature its not great for seller too often I'm afraid.

ya...but even i did get the signature confirmation..the buyer can still lie about it

Well, if its signed for that's a different ball game.

Problem is there are people out there that will steal. And when we sell, they will steal off us. It always sucks, and its always frustrating. Its just the way it is. Maybe he really didn't get it, who knows. Try dealing hands on close with Canada Post. Maybe they can find it. Maybe insurance will cover some of it.

ya man..i hope canadapost will truly investigate the case..lets see

Canada Post will probably investigate; however, not too hard I am sure. ALWAYS have tracking number.

ya i do have the tracking number..hopefully that will be the key...the insurance only covers like $100 and i need to prove it somehow

anything else that i should do, other than submitting the receipt and tracking number to paypal?

thank you