Paypal case SNAD...need input please - eBay Suspended & PayPal Limited Forums
eBay Suspension & PayPal Limited Forums  
Join Today
Register Subscribe
     

Registration is fast, simple and absolutely free so please, join our community today!


Go Back   Home > Marketplace Discussions > PayPal Talk

PayPal Talk PayPal Forums. General issues related to PayPal.

Reply
 
Thread Tools
  #1  
Old 05-20-2012
Sausage's Avatar
Senior Member
 
Join Date: Mar 2008
Posts: 335
Thanks: 134
Thanked 51 Times in 39 Posts
Activity: 26%
Longevity: 90%
iTrader: (2)
Default Paypal case SNAD...need input please

I sold an item at $400 the item arrived in the US. The buyer is now stating there was only half of the amount o arrive. I sent 20,000 of xxxx and they are saying they only received 10,000 of xxxxx

they have asked for a $200 refund. I have not replied as of yet. Does any one know how I can win this?

Thanks
Reply With Quote
The complete step-by-step guide to get back to selling today!

  #2  
Old 05-20-2012
newjerseymax's Avatar
Executive [VIP]
 
Join Date: Apr 2010
Posts: 2,848
Thanks: 1,090
Thanked 678 Times in 491 Posts
Activity: 6%
Longevity: 74%
iTrader: (6)
Default

Does the weight match up?
__________________
"Mark 11.24 Whatsoever ye desire, believe that ye have it, and it is yours"
Reply With Quote
  #3  
Old 05-20-2012
Sausage's Avatar
Senior Member
Threadstarter  
 
Join Date: Mar 2008
Posts: 335
Thanks: 134
Thanked 51 Times in 39 Posts
Activity: 26%
Longevity: 90%
iTrader: (2)
Default

The weight on my recept matches what I sent, but there's nothing on the tracking when he signed for it showing the weight he signed for.

The item got delivered to a neighbours house and he had to get the police involved as the neighbour wouldn't give him the package. I have all this on email.
Reply With Quote
  #4  
Old 05-20-2012
slapped's Avatar
Executive [VIP]
 
Join Date: Mar 2010
Posts: 3,341
Thanks: 389
Thanked 1,397 Times in 866 Posts
Activity: 0%
Longevity: 74%
iTrader: (4)
Default

Quote:
Originally Posted by Sausage View Post
The weight on my recept matches what I sent, but there's nothing on the tracking when he signed for it showing the weight he signed for.

The item got delivered to a neighbours house and he had to get the police involved as the neighbour wouldn't give him the package. I have all this on email.
There does NOT have to be,,,The post office recipt/Label will have that Info as well as the Tracking on it

Just so you Know I did WIN a SNAD Case a Couple of years ago based on the Package Weight,,so don't just give in so easily,,
__________________
The 3 Keys to Success are:,,,,Research, Research, and More Research,,,,,
Reply With Quote
The Following 5 Users Say Thank You to slapped For This Useful Post:
biggunn (06-23-2012), GreenBean (05-25-2012), newjerseymax (05-20-2012), Sooner (07-10-2012), SUVE (06-08-2012)
  #5  
Old 05-20-2012
newjerseymax's Avatar
Executive [VIP]
 
Join Date: Apr 2010
Posts: 2,848
Thanks: 1,090
Thanked 678 Times in 491 Posts
Activity: 6%
Longevity: 74%
iTrader: (6)
Default

Quote:
Originally Posted by slapped View Post
There does NOT have to be,,,The post office recipt/Label will have that Info as well as the Tracking on it

Just so you Know I did WIN a SNAD Case a Couple of years ago based on the Package Weight,,so don't just give in so easily,,
Me too.... This is one little thing that scammers seem to forget. Do not under estimate this little jewel....
__________________
"Mark 11.24 Whatsoever ye desire, believe that ye have it, and it is yours"
Reply With Quote
  #6  
Old 05-21-2012
Sausage's Avatar
Senior Member
Threadstarter  
 
Join Date: Mar 2008
Posts: 335
Thanks: 134
Thanked 51 Times in 39 Posts
Activity: 26%
Longevity: 90%
iTrader: (2)
Default

Right the guy has escalated the case already.

If I take the option for him to return the goods for a refund and he only returns half where do I stand. Does PP give the refund immediately after he uploads the tracking number?

I have written to PP as I have no option to contact them via the case and told them I have the shipping receipt showing the weight and also the shipping cost which is the same as I charged the guy. I also have another recept from a previous order from him of the same item showing the same weight again.

How did you win the case on weight?
Reply With Quote
  #7  
Old 05-21-2012
slapped's Avatar
Executive [VIP]
 
Join Date: Mar 2010
Posts: 3,341
Thanks: 389
Thanked 1,397 Times in 866 Posts
Activity: 0%
Longevity: 74%
iTrader: (4)
Default

Quote:
Originally Posted by Sausage View Post
Right the guy has escalated the case already.

If I take the option for him to return the goods for a refund and he only returns half where do I stand. Does PP give the refund immediately after he uploads the tracking number?

I have written to PP as I have no option to contact them via the case and told them I have the shipping receipt showing the weight and also the shipping cost which is the same as I charged the guy. I also have another recept from a previous order from him of the same item showing the same weight again.

How did you win the case on weight?


Make Sure that you can PROVE to Paypal that:

(1) The EXACT Weight of the amount Product that was Purchased
(2) that the weight & tracking Number of the Package match the product weight
(3) The buyer own E-Mail admitting that they did indeed recieve the product that they ordered, Only Not all of it. (This is so Paypal KNOWS that the Buyer likes the actual Product)
__________________
The 3 Keys to Success are:,,,,Research, Research, and More Research,,,,,
Reply With Quote
The Following User Says Thank You to slapped For This Useful Post:
Sausage (05-21-2012)
  #8  
Old 05-21-2012
Sausage's Avatar
Senior Member
Threadstarter  
 
Join Date: Mar 2008
Posts: 335
Thanks: 134
Thanked 51 Times in 39 Posts
Activity: 26%
Longevity: 90%
iTrader: (2)
Default

I have actually found an EMS recept from 2010 from the same guy ordering the same item. i also have the Paypal invoice from then that is just a duplicate of the one last month.


I now have EMS recept from 2010 showing item, tracking number and also the weight. I have an email from him stating the item was delivered to a neighbours house when the tracking from USPS shows that it was his signature that signed for it and not his neighbour. Also email saying he's please wit the product but blah, blah, blah.

Paypal have asked me to FAX them everything which i will today with a covering letter...I'll let you know how it goes!
Reply With Quote
  #9  
Old 05-22-2012
rsot's Avatar
Executive [VIP]
 
Join Date: Dec 2009
Posts: 58,248
Thanks: 4,616
Thanked 7,106 Times in 6,473 Posts
Activity: 100%
Longevity: 77%
iTrader: (7)
Default

All the best Sausage - hope it works out.
Reply With Quote
The Following User Says Thank You to rsot For This Useful Post:
Sausage (05-22-2012)
  #10  
Old 05-22-2012
Senior Member
 
Join Date: Mar 2011
Posts: 4,730
Thanks: 442
Thanked 913 Times in 719 Posts
Activity: 0%
Longevity: 67%
iTrader: (1)
Default

Please come back to us on this as it is so blatant.
Reply With Quote
  #11  
Old 05-25-2012
Sausage's Avatar
Senior Member
Threadstarter  
 
Join Date: Mar 2008
Posts: 335
Thanks: 134
Thanked 51 Times in 39 Posts
Activity: 26%
Longevity: 90%
iTrader: (2)
Default

Paypal are reviewing so I'll get back when I know the outcome.
Reply With Quote
  #12  
Old 05-25-2012
slapped's Avatar
Executive [VIP]
 
Join Date: Mar 2010
Posts: 3,341
Thanks: 389
Thanked 1,397 Times in 866 Posts
Activity: 0%
Longevity: 74%
iTrader: (4)
Default

^^^^^Im Rooting for you,,,,,,,
__________________
The 3 Keys to Success are:,,,,Research, Research, and More Research,,,,,
Reply With Quote
The Following User Says Thank You to slapped For This Useful Post:
Sausage (05-27-2012)
  #13  
Old 05-29-2012
Junior Member
 
Join Date: Mar 2012
Posts: 29
Thanks: 0
Thanked 0 Times in 0 Posts
Activity: 0%
Longevity: 59%
iTrader: (0)
Default

Any word on the case?
Reply With Quote
  #14  
Old 05-29-2012
rsot's Avatar
Executive [VIP]
 
Join Date: Dec 2009
Posts: 58,248
Thanks: 4,616
Thanked 7,106 Times in 6,473 Posts
Activity: 100%
Longevity: 77%
iTrader: (7)
Default

Probably bit more time needed.
Reply With Quote
  #15  
Old 06-06-2012
Sausage's Avatar
Senior Member
Threadstarter  
 
Join Date: Mar 2008
Posts: 335
Thanks: 134
Thanked 51 Times in 39 Posts
Activity: 26%
Longevity: 90%
iTrader: (2)
Default

No news as of yet, the case says its being reviewed by a 'specialist' and they'll get back to me before June 26th !!!
Reply With Quote
  #16  
Old 06-07-2012
Sausage's Avatar
Senior Member
Threadstarter  
 
Join Date: Mar 2008
Posts: 335
Thanks: 134
Thanked 51 Times in 39 Posts
Activity: 26%
Longevity: 90%
iTrader: (2)
Default

Now they have gone back to the buyer and asked for more information.
Reply With Quote
  #17  
Old 06-07-2012
slapped's Avatar
Executive [VIP]
 
Join Date: Mar 2010
Posts: 3,341
Thanks: 389
Thanked 1,397 Times in 866 Posts
Activity: 0%
Longevity: 74%
iTrader: (4)
Default

That Almost ALWAYS happens,Paypal gives the Buyer EVERY Possible Opportunity, Hopefully the Buyer will Not be able to produce what paypal is looking for...
__________________
The 3 Keys to Success are:,,,,Research, Research, and More Research,,,,,
Reply With Quote
The Following User Says Thank You to slapped For This Useful Post:
Sausage (06-09-2012)
  #18  
Old 06-14-2012
Sausage's Avatar
Senior Member
Threadstarter  
 
Join Date: Mar 2008
Posts: 335
Thanks: 134
Thanked 51 Times in 39 Posts
Activity: 26%
Longevity: 90%
iTrader: (2)
Default

Update:

Paypal have asked the buyer to return the goods for a refund, shipping paid for by him. I am hoping he's used the product, as its disposable, and can't send it back. i also don't want a brick in a box. Wouldn't put anything past him. Hopefully he won't want to pay the $65 doller shippig cost.

I will write to Paypal today and ask how I am covered in that type of situation.
Reply With Quote
  #19  
Old 06-21-2012
Sausage's Avatar
Senior Member
Threadstarter  
 
Join Date: Mar 2008
Posts: 335
Thanks: 134
Thanked 51 Times in 39 Posts
Activity: 26%
Longevity: 90%
iTrader: (2)
Default

The 'bar steward' has gone and uploaded a tracking number.
Reply With Quote
  #20  
Old 06-21-2012
slapped's Avatar
Executive [VIP]
 
Join Date: Mar 2010
Posts: 3,341
Thanks: 389
Thanked 1,397 Times in 866 Posts
Activity: 0%
Longevity: 74%
iTrader: (4)
Default

Quote:
Originally Posted by Sausage View Post
The 'bar steward' has gone and uploaded a tracking number.
well it took long enough,,Keep us posted
__________________
The 3 Keys to Success are:,,,,Research, Research, and More Research,,,,,
Reply With Quote
  #21  
Old 06-23-2012
Senior Member
 
Join Date: Mar 2012
Posts: 312
Thanks: 3
Thanked 71 Times in 48 Posts
Activity: 0%
Longevity: 59%
iTrader: (0)
Default

Do they have an unlimited time to ship it back? I had one buyer take 2 months to ship something back international.
Reply With Quote
  #22  
Old 06-23-2012
biggunn's Avatar
Executive [VIP]
 
Join Date: Mar 2011
Posts: 984
Thanks: 782
Thanked 159 Times in 92 Posts
Activity: 0%
Longevity: 67%
iTrader: (42)
Default

Very interested to see what the buyer sends back. I wonder what paypal will do if he send back exactly half of the product.. See how the handle those weights not matching.
Reply With Quote
Reply



Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Paypal SNAD on items outside of ebay? DevilBay PayPal Talk 29 10-07-2011 06:52 PM
Help with SNAD Claim through Paypal please JoshA PayPal Talk 2 03-23-2011 03:55 PM
Problem with ebay SNAD return case static eBay Discussion! 6 01-16-2011 01:33 PM
Paypal just closed a SNAD case I filed without my consent!!!(RANT) static PayPal Talk 7 11-16-2009 11:06 PM
I've never seen this Paypal email before, some input please.....somone moonchild PayPal Talk 7 07-29-2009 01:10 AM


Aspkin Group

All times are GMT -5. The time now is 08:46 PM.


Stop the guessing games and learn how you can quickly and easily get back on eBay today!
Read the best selling step-by-step eBay Suspension guide eBay Stealth!
Amazon Suspension? Read Amazon Ghost to get back on Amazon!
vBulletin® Copyright ©2000 - 2019, Jelsoft Enterprises Ltd.
Ad Management by RedTyger
no new posts